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3
Base on the test result, select
Yes
/
No
Do you still see the problem in this test photo?
If you need to see the photo again, click Show Again.
Yes
No
•
You will see the following screen when you select Yes.
Self Diagnosis Complete
Contact the Samsung Call Center for assistance.
Please have the following information ready:
‐ Model Code: **************
‐ Software Version: *-*********-****.*
‐ S/N: **************
OK
•
You will see the following screen when you select No.
Self Diagnosis Complete
If there are no issues with the test photo, it means that your monitor is working properly. To find
the problem, follow the troubleshooting steps below:
‐ Turn off the monitor, PC, and all other connected devices. Turn the monitor back on first, then
the PC and other devices.
‐ Update the operating system and graphics card driver to the latest version and restart your PC.
‐ Connect the monitor to another port of your PC or connected device.
‐ Reset the settings in 'System→Reset All'
It is recommended that you use the cable provided at purchase.
OK
/
Show
Again.
Show Again
DisplayPort Ver.
Select the DisplayPort version to use.
― Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.
― If the product (when set to DisplayPort) is displaying the message
settings of the source device.
press the JOG button to display the function-button screen and then select
→
System
→
DisplayPort Ver.
→
1.1
or 1.2↑.
HDMI Mode
Select the HDMI mode to use.
― The supportable device and resolution may differ depending on its version.
― When the version is changed, the screen may blink.
― If you set the
HDMI Mode
to 1.4, some high resolutions may not be supported because of bandwidth
limitation of the HDMI 1.4 protocol.
― When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the
device.
― This menu is not available when
PIP/PBP Mode
Check the cable connection and the
is set to
On
and the
Size
is set to
(PBP Mode).
36
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