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Appendix
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
Bixby Voice does not respond
• R estart your device to clear any temporary software bugs.
• E nsure that your device software is updated to the latest version.
• I f you are still having trouble with Bixby Voice after trying these tips, contact a Samsung
Service Centre.
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
notification panel downwards. Tap
Show control on top switch to activate it.
Samsung Cloud does not work
• E nsure that you are connected to a network properly.
• D uring a Samsung Cloud's service check, you cannot use Samsung Cloud. Try again later.
The device does not recognise my irises from the locked screen
• E nsure that nothing obstructing the iris recognition camera and LED and try again.
• I f light conditions are very different from when you registered your irises, the device may
not recognise your irises. Move to another location and try again.
• E nsure that the device is not moving or tilted too much.
next to the brightness adjustment bar and tap the
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