Samsung Galaxy Tab S4 User Manual

Samsung Galaxy Tab S4 User Manual

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SM-T835
User Manual
English (EU). 07/2018. Rev.1.0
www.samsung.com

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Summary of Contents for Samsung Galaxy Tab S4

  • Page 1 SM-T835 User Manual English (EU). 07/2018. Rev.1.0 www.samsung.com...
  • Page 2: Table Of Contents

    Camera Device layout and functions 102 Gallery Battery 110 Multi window SIM or USIM card (nano-SIM card) 115 Samsung Members Memory card (microSD card) 116 Samsung Notes Turning the device on and off 122 PENUP Initial setup 128 Calendar...
  • Page 3 176 Biometrics and security 178 Intelligent Scan 157 Introduction 180 Face recognition 157 Connections 183 Iris recognition 158 Wi-Fi 188 Samsung Pass 160 Bluetooth 191 Secure Folder 162 Data saver 196 Cloud and accounts 162 Mobile Hotspot and Tethering 197 Users...
  • Page 4: Basics

    • D efault apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
  • Page 5 These actions are violations of your Samsung licence agreement and will void your warranty. • D epending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC).
  • Page 6: Device Overheating Situations And Solutions

    • I f the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
  • Page 7 • D elete unnecessary files or unused apps. • D ecrease the screen brightness. • I f the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
  • Page 8 Basics Device limitations when the device overheats When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models. • I f the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop.
  • Page 9: Device Layout And Functions

    • A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • U se only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
  • Page 10 Basics Device layout Microphone Front camera Proximity/Light sensor Speaker Speaker Power key Iris recognition LED Volume key Iris recognition camera Microphone Keyboard dock port Touchscreen SIM card / Memory card tray Multipurpose jack (USB Type-C) Main antenna GPS antenna Rear camera Flash Speaker Speaker...
  • Page 11 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • U sing a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
  • Page 12 Basics Hard keys Power key Volume key Function • P ress and hold to turn the device on or off. Power • P ress to turn on or lock the screen. • P ress to adjust the device volume. Volume Soft buttons Show and hide...
  • Page 13 Basics S Pen S Pen button S Pen nib Tweezers Name Functions • U se the S Pen to write, draw, or perform touch actions on the screen. S Pen nib • H over the S Pen over items on the screen to access additional S Pen features, such as the Air view feature.
  • Page 14 Basics Replacing the S Pen nib If the nib is dull, replace it with a new one. Firmly hold the nib with the tweezers and remove it. Insert a new nib into the S Pen.
  • Page 15: Battery

    S Pen actions. • F or more information about the S Pen, visit the Samsung website. • I f the S Pen is not working properly, take it to a Samsung Service Centre. Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods.
  • Page 16 Basics Connect the USB cable to the USB power adaptor. Plug the USB cable into the device’s multipurpose jack. Plug the USB power adaptor into an electric socket. After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket.
  • Page 17 • I f you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • I f the device is not charging properly, take the device and the charger to a Samsung Service Centre.
  • Page 18: Sim Or Usim Card (Nano-Sim Card)

    • U se only a nano-SIM card. • U se caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
  • Page 19 Basics Place the device with the bottom facing upwards. Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot.
  • Page 20 Basics Place the SIM or USIM card on the tray with the gold-coloured contacts facing upwards. Gently press the SIM or USIM card into the tray to secure it. If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray. Insert the tray back into the tray slot.
  • Page 21: Memory Card (Microsd Card)

    To view your device’s maximum memory card capacity, refer to the Samsung website. • S ome memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
  • Page 22 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. When you remove the tray from the device, the mobile data connection will be disabled.
  • Page 23 Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
  • Page 24: Turning The Device On And Off

    Basics Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. Launch the Settings app and tap Device maintenance → Storage → → Storage settings →...
  • Page 25: Initial Setup

    Basics Initial setup When you turn on your device for the first time or after performing a data reset, follow the on- screen instructions to set up your device. The initial setup procedures may vary depending on the device’s software and your region.
  • Page 26 Basics Sign in to your Samsung account. You can enjoy Samsung services and keep your data up to date and secure across all of your devices. Refer to Samsung account for more information. Select features you want to use and complete the initial setup.
  • Page 27: Samsung Account

    Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more.
  • Page 28 If you forget your account information, tap Find ID or Reset password. You can find your account information when you enter the required information. If you want to verity your Samsung account password via your biometric data, such as irises, tap Verify identity with biometrics instead of password using Samsung Pass.
  • Page 29: Transferring Data From Your Previous Device

    Basics Transferring data from your previous device You can restore your data, such as images, contacts, messages, and apps from Samsung Cloud. You can also copy them from your previous device via Smart Switch. • T his feature may not be supported on some devices or computers.
  • Page 30 Basics On the previous device, launch Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store. On your device, launch the Settings app and tap Cloud and accounts → Smart Switch. Place the devices near each other. On the previous device, tap WIRELESS →...
  • Page 31 Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the device’s USB cable.
  • Page 32 Basics Samsung Cloud Back up data from your previous device to Samsung Cloud and restore the data to your new device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer Samsung account for more information.
  • Page 33: Understanding The Screen

    SAMSUNG NOTES, and SAMSUNG CLOUD DRIVE. Tap each card and enter the next page. You can change the settings or check the saved data. • Y ou can check the backup data in your Samsung account by using the BACKUP AND RESTORE option. Select your device and tap Restore data.
  • Page 34 Basics Tapping Tap the screen. Tapping and holding Tap and hold the screen for approximately 2 seconds. Dragging Tap and hold an item and drag it to the target position.
  • Page 35 Basics Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.
  • Page 36 Basics Navigation bar (soft buttons) When you turn on the device, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
  • Page 37 Basics Setting the navigation bar Launch the Settings app, tap Display → Navigation bar, and then select an option. • S how and hide button: Add a button to hide or pin the navigation bar. You can set whether or not to display the button for each app. •...
  • Page 38 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen If you add the Apps button on the Home screen, you can open the Apps screen by tapping...
  • Page 39 Basics Creating folders Create folders and gather similar apps to quickly access and launch apps. On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created.
  • Page 40 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
  • Page 41 Basics Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.
  • Page 42 Basics Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on. If the screen is off, press the Power key or double-tap anywhere on the screen to turn on the screen.
  • Page 43 Basics Changing the screen lock method To change the screen lock method, launch the Settings app, tap Lock screen → Screen lock type, and then select a method. When you set a pattern, PIN, password, or your biometric data for the screen lock method, you can protect your personal information by preventing others from accessing your device.
  • Page 44 Basics Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. Capturing a screenshot Use the following methods to capture a screenshot. Captured screenshots will be saved in Gallery.
  • Page 45: Notification Panel

    Basics Notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
  • Page 46 Basics Using quick setting buttons Tap quick setting buttons to activate certain features. Swipe downwards on the notification panel to view more buttons. To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap →...
  • Page 47: Entering Text

    Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. • W hen the keyboard is opened for the first time, the keyboard setup screen will appear. Set the input language, keyboard type, and keyboard settings and then tap START.
  • Page 48 Basics Additional keyboard functions • : Predict words based on your input and show word suggestions. To return to the keyboard functions list, tap • : Enter emoticons. • : Enter stickers. • : Attach animated GIFs. •...
  • Page 49 Basics Copying and pasting Tap and hold over text. to select the desired text, or tap Select all to select all text. Drag Tap Copy or Cut. The selected text is copied to the clipboard. Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap Clipboard and select the text.
  • Page 50: Installing Or Uninstalling Apps

    Apps and features Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Open the Samsung folder and launch the Galaxy Apps app. This app may not be available depending on the region or service provider.
  • Page 51 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. • D isable: Disable selected default apps that cannot be uninstalled from the device. • U ninstall: Uninstall downloaded apps. Enabling apps Launch the Settings app, tap Apps →...
  • Page 52: Pen Features

    Apps and features S Pen features Air command Air command is a menu that provides S Pen features and quick access to frequently used apps. To open the Air command panel, hover the S Pen over the screen and press the S Pen button. You can also tap the Air command icon with the S Pen.
  • Page 53 Activate various S Pen features from the Air command panel. The shortcuts that do not appear on the panel by default can be added by using the Add shortcuts feature. • C reate note: Create notes easily in a pop-up window without launching the Samsung Notes app. Refer to Create note for more information.
  • Page 54 Apps and features Create note Create notes easily in a pop-up window without launching the Samsung Notes app. Open the Air command panel and tap Create note. Alternatively, double-tap the screen while pressing and holding the S Pen button. The note screen will appear as a pop-up window.
  • Page 55 Apps and features Smart select Use the S Pen to select an area and perform actions, such as sharing or saving. You can also select an area from a video and capture it as a GIF animation. When there is content you want to capture, such as a part of an image, open the Air command panel and tap Smart select.
  • Page 56 Apps and features Capturing an area from a video While playing a video, select an area and capture it as a GIF animation. When there is content you want to capture during video playback, open the Air command panel and tap Smart select. On the toolbar, tap Animation.
  • Page 57 Apps and features Screen write Capture screenshots to write or draw on them or crop an area from the captured image. It is not possible to capture a screenshot while using some apps. When there is content you want to capture, open the Air command panel and tap Screen write.
  • Page 58 When you want to send an animated message while composing a message, open the → Air command panel and tap Live message. Alternatively, tap on the Samsung keyboard. The live message window will appear. Customise pen settings and background image.
  • Page 59 Apps and features Write or draw on the live message window. Open your live Progress bar messages list. Customise pen settings. Change the Preview. background colour. Start over. Change the Undo background image. When you are finished, tap DONE and send the message. The live message will be saved in Gallery as an animated GIF file and it will be attached to the current message.
  • Page 60 Apps and features Translate Hover the S Pen over the text you want to translate. The units included in the text will also be converted. • T o use this feature, your device must be connected to a Wi-Fi or mobile network. •...
  • Page 61 Apps and features Air view Hover the S Pen over an item on the screen to preview content or view information in a pop- up window. In some apps, Action buttons will be displayed on the preview window. Action buttons If this feature is not activated, launch the Settings app, tap Advanced features →...
  • Page 62 Write or draw a memo. To extend the page, tap To save the memo, tap SAVE IN NOTES. The memo will be saved to Samsung Notes. → Screen off memo. To view memos, launch the Samsung Notes app and tap...
  • Page 63: Bixby

    • T o use the Bixby feature, your device must be connected to a Wi-Fi or mobile network. • T o use the Bixby feature, you must register and sign in to your Samsung account. Starting Bixby When you launch Bixby for the first time, the Bixby intro page will appear. You must register and sign in to your Samsung account according to the on-screen instructions and agree to the terms and conditions.
  • Page 64 Apps and features Bixby Home On the Bixby Home screen, you can view recommended services and information that Bixby Home provides by analysing your usage patterns and your routine. Opening Bixby Home Swipe to the right on the Home screen. The Bixby Home screen will appear.
  • Page 65 Apps and features Using recommended content on Bixby Home When you open Bixby Home, you can view the content that is frequently updated as Bixby Home cards. Swipe upwards or downwards to view the Bixby Home cards. For example, on the way to the office in the morning, you can view your day’s schedule and play your favourite music on the Bixby Home screen.
  • Page 66 • T o use this feature, the device must be connected to a Wi-Fi or mobile network. • T o use this feature, you must register and sign in to your Samsung account. • T he available features and search results may vary depending on the region or service provider.
  • Page 67 Apps and features Launching Bixby Vision Launch Bixby Vision using one of these methods. • I n the Camera app, select the AUTO mode and tap • I n the Gallery app, select an image and tap • I n the Internet app, tap and hold an image and tap Bixby Vision. •...
  • Page 68 Apps and features Searching for similar images Search for images similar to the recognised object online. You can view various images with properties similar to the object, such as colour or shape. For example, if you want to know the title of a photo or image, use the Bixby Vision features.
  • Page 69 Apps and features Searching for food information Search for nutritional information and recipe of food. For example, if you want to search for nutritional information or recipe, use the Bixby Vision features. When you have a desired image or object, launch Bixby Vision. Select and keep the object within the screen to recognise it.
  • Page 70 • T o receive more accurate notifications, connect to a Wi-Fi or mobile network. • T o fully use this feature, you must register and sign in to your Samsung account. • T o use location reminders, the GPS feature must be activated.
  • Page 71 Apps and features Creating reminders Create reminders with various methods. Reminder will alert you if you create a reminder with a specified time or location setting. You can also save various content, such as a single memo or webpage address, and view it later. For example, create a reminder to alert you to ‘Water the flowers when I get home’...
  • Page 72 Apps and features Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap COMPLETE or SNOOZE. Viewing the reminders list Launch the Reminder app to view your reminders list. To view reminder details, select a reminder.
  • Page 73 Customising Bixby settings On the Bixby Home screen, tap → Settings. • S amsung account: View your Samsung account information. • C ards: Select apps to show as cards on the Bixby Home screen. • N otifications: Set to receive notifications about Bixby Home cards.
  • Page 74: Phone

    Apps and features Phone Introduction Make or answer voice and video calls. Making calls Launch the Phone app and enter a phone number. If the keypad does not appear on the screen, tap to open the keypad. to make a voice call, or tap to make a video call.
  • Page 75 Apps and features Making calls from call logs or contacts list Tap RECENTS or CONTACTS, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features, and then tap the Swipe to call or send messages switch to activate it.
  • Page 76 Apps and features Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle. To send a message when rejecting an incoming call, drag the SEND MESSAGE bar upwards. You can send a text message or a sticker to reject a call.
  • Page 77 Apps and features Options during calls If the area around the rear camera is covered, unwanted noises may incur during a call. Remove accessories, such as a screen protector or stickers, around the rear camera area. During a voice call The following actions are available: •...
  • Page 78 Apps and features Adding a phone number to Contact Adding a phone number to Contacts from the keypad Launch the Phone app. Enter the number. If the keypad does not appear on the screen, tap to open the keypad. Tap CREATE CONTACT to create a new contact, or tap UPDATE EXISTING to add the number to an existing contact.
  • Page 79: Contacts

    Apps and features Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact Launch the Contacts app, tap , and then select a storage location. Enter contact information. Select a storage location. Add an image. Enter contact information.
  • Page 80 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to sync with. Tap Sync account and tap the Sync Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate...
  • Page 81 Apps and features Searching for contacts Launch the Contacts app. Use one of the following search methods: • S croll up or down the contacts list. • D rag a finger along the index at the left side of the contacts list to scroll through it quickly.
  • Page 82 Apps and features Saving and sharing profile Save and share your profile information, such as your photo and status message, with others using the profile sharing feature. • T he profile sharing feature may not be available depending on the region or service provider.
  • Page 83: Messages

    Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Launch the Messages app and tap Add recipients and tap START. Enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
  • Page 84 Apps and features Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Launch the Messages app and tap CONVERSATIONS. On the messages list, select a contact. View your conversation. To reply to the message, tap Enter message, enter a message, and then tap Blocking unwanted messages Block messages from specific numbers added to your block list.
  • Page 85: Internet

    Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages Open the Samsung folder and launch the Internet app. Tap the address field. Enter the web address or a keyword, and then tap Go.
  • Page 86 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your irises. Activating secret mode Tap → Turn on Secret mode. If you are using this feature for the first time, set whether to use a password for secret mode.
  • Page 87: Email

    Setting up email accounts Set up an email account when opening Email for the first time. Open the Samsung folder and launch the Email app. Enter the email address and password, and then tap SIGN IN. To manually register an email account, tap MANUAL SETUP.
  • Page 88: Camera

    Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • D o not take photos or record videos of other people without their permission. • D o not take photos or record videos where legally prohibited. •...
  • Page 89 Apps and features Basic shooting Taking photos or recording videos Tap the image on the preview screen where the camera should focus. to take a photo or tap to record a video. Shooting modes Switch between the front and rear cameras.
  • Page 90 Apps and features • T he preview screen may vary depending on the shooting mode and which camera is being used. • T he camera automatically shuts off when unused. • M ake sure that the lens is not damaged or contaminated. Otherwise, the device may not work properly in some modes that require high resolutions.
  • Page 91 Apps and features Setting the camera button action You can take a series of photos or create an animated GIF by tapping and holding the camera button. → Hold Camera button to and select an action you want to On the preview screen, tap use.
  • Page 92 Apps and features More fun with live stickers Capture photos and videos with various live stickers. As you move your face, stickers will track with your movements. You can also record a lovely and funny sticker that keeps moving in a video.
  • Page 93 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. → Edit camera You can edit the shooting modes list.
  • Page 94 Apps and features Panorama mode Using panorama mode, take a series of photos and then stitch them together to create a wide scene. To get the best shots using panorama mode, follow these tips: • M ove the camera slowly in one direction. •...
  • Page 95 Apps and features HDR mode Take photos with rich colours and reproduce details even in bright and dark areas. On the shooting modes list, tap HDR. Without effect With effect Food mode Take photos of food with more vibrant colours. You must first add this mode to the shooting modes list before you can use it.
  • Page 96 Apps and features and drag the adjustment bar to adjust the colour tone. to take a photo. Hyperlapse mode Record scenes, such as passing people or cars, and view them as fast-motion videos. On the shooting modes list, tap HYPERLAPSE. and select a frame rate option.
  • Page 97 Apps and features Selfie mode Take self-portraits with the front camera. You can preview various beauty effects on the screen. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. On the shooting modes list, tap SELFIE. Face the front camera lens.
  • Page 98 Apps and features Selfie focus mode Take selfies that focus on your face by blurring the background. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. On the shooting modes list, tap SELFIE FOCUS. Face the front camera lens.
  • Page 99 Apps and features Wide selfie mode Take a wide self-portrait and include as many people in the photo as possible to avoid leaving people out. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits.
  • Page 100 Apps and features Taking a wide self-portrait with motion You can take and view a wide self-portrait with motion. • W hen taking a wide self-portrait with motion, sound will not be recorded. • D epending on the shooting conditions, motion may not be saved. On the wide selfie preview screen, make sure the motion feature is activated ( ) and take a wide self-portrait with motion.
  • Page 101 Apps and features Camera settings On the preview screen, tap . Some options may not be available depending on the shooting mode. REAR CAMERA • P icture size: Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory.
  • Page 102: Gallery

    • P ress Volume key to: Set the device to use the Volume key to control the shutter, zoom in or out, or adjust the volume level for system sounds. • R eset settings: Reset the camera settings. • C ontact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. Gallery Introduction View images and videos stored in your device.
  • Page 103 Apps and features Viewing images Launch the Gallery app and tap PICTURES. Select an image. Access additional options. Add the image to favourites. Bixby Vision Add a sticker. Draw on the image. Apply a filter or effect. Share the image with others. Modify the image.
  • Page 104 Apps and features Viewing videos Launch the Gallery app and tap PICTURES. Select a video to play. Video files show the icon on the preview thumbnail. to play the video. Display your videos. Skip to the Access additional previous video. options.
  • Page 105 Apps and features Viewing the details of images and videos You can view file details, such as people, location, and basic information. If there is auto created content, such as a story or a GIF, the content will also be displayed. While viewing an image or on the video preview screen, drag upwards on the screen.
  • Page 106 Apps and features Viewing albums You can view your images and videos sorted by folders or albums. The movies, animated GIFs, or collages that you have created will also be sorted in your folders on the albums list. Launch the Gallery app, tap ALBUMS, and then select an album. Hiding albums You can hide albums.
  • Page 107 Apps and features Viewing stories When you capture or save images and videos, the device will read their date and location tags, sort the images and videos, and then create stories. To create stories automatically, you must capture or save multiple images and videos. Launch the Gallery app, tap STORIES, and then select a story.
  • Page 108 • T o use this feature, your phone number must be verified. • T o use this feature, you must register and sign in to your Samsung account. • Y ou may incur additional charges when sharing files via the mobile network.
  • Page 109 Tap DONE. Syncing images and videos with Samsung Cloud You can sync images and videos saved in Gallery with Samsung Cloud and access them from other devices. You must register and sign in to your Samsung account to use Samsung Cloud.
  • Page 110: Multi Window

    Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view...
  • Page 111 Apps and features Split screen view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. In the lower window, swipe upwards or downwards to select another app to launch. To launch apps not in the list of recently used apps, tap APP LIST and select an app.
  • Page 112 Apps and features Using additional options Tap the bar between the app windows to access additional options. Add this app pair to the Home screen. Switch locations between app windows. Close the app. Switch the selected window to a pop-up view.
  • Page 113 Apps and features Adding app pairs to the Home screen When you add app pairs to the Home screen, you can launch two apps in the split screen view with a single tap. Tap the bar between the app windows and tap The current app pair will be added on the Home screen.
  • Page 114 Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop here for pop-up view. The app screen will appear in the pop-up view. Minimise the window.
  • Page 115: Samsung Members

    You can also share information with others in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.
  • Page 116: Samsung Notes

    S Pen. You can also insert images or voice recordings into your notes. Creating notes Launch the Samsung Notes app and tap You can also open the Air command panel and tap the Create note shortcut. Select an input method from the toolbar at the top of the screen and compose a note.
  • Page 117 Apps and features Composing notes in handwriting mode On the note composer screen, tap Pen to write or draw with the S Pen. Undo Redo Selection mode Eraser mode Easy writing pad Pen mode Changing the pen settings When writing or drawing on the screen, tap to change the pen type, line thickness, or pen colour.
  • Page 118 Apps and features Using the eraser When you want to erase handwriting from a note, tap and select an area to erase. Alternatively, select an area while pressing and holding the S Pen button. To change the eraser type, tap once more.
  • Page 119 Apps and features Editing handwritten notes Edit handwritten notes using various editing options, such as cutting, moving, resizing, or transforming. When there is handwriting on the note, tap To change the shape of the selection, tap once more. Tap or draw a line around the input to select. To move the input to another location, select the input, and then drag it to a new location.
  • Page 120 Apps and features Edit the input using the available options. • C ut: Cut out the input. To paste it to another location, tap and hold the location, and then tap Paste. • C opy: Copy the input. To paste it to another location, tap and hold the location, and then tap Paste.
  • Page 121 Pinning a note to the Home screen Pin a note to the Home screen to quickly view it or open and edit it. Launch the Samsung Notes app. Select a note and tap → Pin to home screen. The note will be added to the Home screen.
  • Page 122: Penup

    PENUP is a social network service for sharing artwork drawn with the S Pen. Post your artwork, view others’ artwork, and get useful drawing tips. View your recent activity history. Your profile View artwork by category. Post your artwork. You can sign in to PENUP with your Samsung account or other SNS accounts.
  • Page 123 Apps and features Posting your artwork Post your artwork created in Samsung Notes or other drawing apps to PENUP. Open the Samsung folder, launch the PENUP app, and then tap To post artwork from Gallery, tap From Gallery, select your artwork to post, and then tap DONE.
  • Page 124 Apps and features Viewing artwork Select a post you want to view. While viewing artwork, you can add comments or set it as a favourite. You can also download artwork or set one as your wallpaper. Set the artwork as a favourite. View the users who like the artwork.
  • Page 125 Apps and features Colouring images With the advanced S Pen and various colours, add your own colours to images. Tap COLOURING, select an image, and then tap START COLOURING. Start colouring.
  • Page 126 Draw along as you watch the live drawing video that shows the process of completing an image. You can easily draw a nice image. Open the Samsung folder, launch the PENUP app, and then tap LIVE DRAWINGS. Select an image.
  • Page 127 Gallery or take a photo and draw on the photo. After completing your drawing, you can see the image you drew by hiding the photo. Open the Samsung folder and launch the PENUP app. → Drawing → Tap Take picture, take a photo, and then tap OK.
  • Page 128: Calendar

    Apps and features Calendar Introduction Manage your schedule by entering upcoming events or tasks in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.
  • Page 129 Tap Sync account and tap the Sync Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate To add accounts to sync with, launch the Calendar app and tap → Manage calendars →...
  • Page 130: Samsung Flow

    Samsung Flow allows you to easily connect your tablet to your smartphone and use them conveniently, such as checking notifications or sharing contents. Samsung Flow must be installed on both devices that you want to connect. If Samsung Flow is not installed, download it from Galaxy Apps or Play Store.
  • Page 131: My Files

    Share your smartphone’s mobile data connection with your tablet using a mobile hotspot when the Internet connection is not available on your tablet. On your tablet, open the Samsung folder and launch the Samsung Flow app. Tap → Connect to Mobile Hotspot.
  • Page 132: Clock

    Apps and features Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. ALARM Launch the Clock app and tap ALARM. Setting alarms in the alarms list, set an alarm time, select the days on which the alarm will repeat, set other various alarm options, and then tap SAVE.
  • Page 133: Calculator

    Apps and features STOPWATCH Launch the Clock app and tap STOPWATCH. Tap START to time an event. To record lap times while timing an event, tap LAP. Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. TIMER Launch the Clock app and tap TIMER.
  • Page 134: Game Launcher

    Apps and features Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access. You can set the device to game mode to play games more easily. Access additional options. View your gameplay information.
  • Page 135 Apps and features Using Game Launcher Launch the Settings app, tap Advanced features → Games, and then tap the Game Launcher switch to activate it. Game Launcher will be added to the Home screen or the Apps screen. When you deactivate the feature, Game Launcher will be removed from the Home screen and the Apps screen.
  • Page 136 Apps and features Using Game Tools You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. Access the Game Launcher Access the Game Tools screen.
  • Page 137: Smartthings

    • R eceiving notification: Receive notifications from connected devices on your tablet. For example, when the laundry is finished, you can receive a notification on your tablet. Open the Samsung folder and launch the SmartThings app. The dashboard will appear. Access additional options.
  • Page 138 • T o use SmartThings, your tablet and other devices must be connected to a Wi-Fi or mobile network. • T o fully use SmartThings, you must register and sign in to your Samsung account. • T he devices you can connect may vary depending on the region or service provider.
  • Page 139 You can view and control the devices. For example, you can check the ingredients in your refrigerator or adjust the TV volume. Open the Samsung folder, launch the SmartThings app, and then tap Devices. The list of connected devices will appear.
  • Page 140 Apps and features Adding locations Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL DEVICES → Add location. Enter the location name. To set a location, tap Geolocation to select a location on the map and tap DONE.
  • Page 141: Sharing Content

    You can receive notifications from connected devices on your tablet. For example, when the laundry is finished, you can receive a notification on your tablet. To set devices to receive notifications, open the Samsung folder, launch the SmartThings app, tap → Notifications → → Notification settings, and then tap the switches next to the devices you want.
  • Page 142: Daily Board

    Apps and features Using additional features • L ink Sharing: Share large files. Upload files to the Samsung storage server and share them with others via a Web link or a code. To use this feature, your phone number must be verified.
  • Page 143 Apps and features Launching Daily Board Launching Daily Board while charging When the device is charging, drag the status bar downwards to open the notification panel. Tap Tap here to start the Daily Board slideshow. to start Daily Board. If you are using this feature for the first time, read and agree to the terms and conditions, and then tap START.
  • Page 144: Kids Mode

    Provide a fun and safe environment for children by restricting children’s access to certain apps or content. To start kids mode, open the Samsung folder and launch the Kids Mode app. When you launch this app for the first time, set PIN. Then, follow the on-screen instructions.
  • Page 145: Samsung Dex

    Samsung DeX Introduction Samsung DeX is a service that allows you to use your tablet like a computer from tablet screen or an external display, such as a TV or monitor. While using Samsung DeX on external display, you can simultaneously use your tablet.
  • Page 146 Use your tablet like a computer by connecting the Keyboard Cover. To switch to Samsung DeX directly when connecting the Keyboard Cover, launch the Settings app, tap Advanced features → Samsung DeX, and then tap the Auto start when Book Cover Keyboard is connected switch to activate it.
  • Page 147 Closing Samsung DeX on tablet screen → To close Samsung DeX on tablet screen, on the status bar, tap . Alternatively, launch the Settings app, tap Samsung DeX → Auto start when Book Cover Keyboard is connected switch to deactivate it.
  • Page 148 TV or monitor. To switch to Samsung DeX directly when connecting the DeX Cable, launch the Settings app, tap Advanced features → Samsung DeX, and then tap the Auto start when HDMI is connected switch to activate it. Plug a tablet connector into the multipurpose jack on the tablet.
  • Page 149 • W hen starting or ending Samsung DeX, running apps may be closed. • S ome apps or features may not be available when using Samsung DeX. • T o adjust the screen settings, use the connected TV or monitor’s display settings.
  • Page 150 For example, while watching a video on the connected TV or monitor, you can create a note on your tablet. On the connected TV or monitor, launch an app to run on the Samsung DeX screen. Then, launch another app on your tablet.
  • Page 151 • Y ou can set the mouse pointer to flow from the external display to the tablet’s screen. Launch the Settings app, select Samsung DeX → Mouse/trackpad, and then select the Flow pointer to tablet screen switch to activate it.
  • Page 152 Use your tablet as a touchpad. • Y ou can use the touchpad only when using Samsung DeX on external display. • I f your tablet’s screen turns off, press the Power key or double-tap anywhere on the...
  • Page 153 Ending Samsung DeX → When you use Samsung DeX on tablet screen, on the status bar, tap When you use Samsung DeX from the connected TV or monitor, disconnect your tablet from the DeX Cable.
  • Page 154: Connecting To An External Display

    DeX Cable. You can view your tablet’s content on the connected screen. • D eX Cable is sold separately. • U se only a Samsung-approved DeX Cable. Performance problems and malfunctions caused by using unapproved accessories are not covered by the warranty.
  • Page 155: Google Apps

    Apps and features Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider.
  • Page 156 Apps and features YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Google Search quickly for items on the Internet or your device. Make a simple video call.
  • Page 157: Introduction

    Settings Introduction Customise device settings. You can make your device more personalised by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.
  • Page 158: Wi-Fi

    Settings • F light mode: Set the device to disable all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
  • Page 159 Settings Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it. Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.
  • Page 160: Bluetooth

    • D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices On the Settings screen, tap Connections →...
  • Page 161 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...
  • Page 162: Data Saver

    Settings Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data. On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to activate it. When the data saver feature is activated, the icon will appear on the status bar.
  • Page 163: More Connection Settings

    Settings Using the mobile hotspot Use your device as a mobile hotspot to share your device’s mobile data connection with other devices. On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile Hotspot. Tap the switch to activate it. icon appears on the status bar.
  • Page 164 Settings Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to.
  • Page 165: Sounds And Vibration

    Settings Download booster Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. A stronger Wi-Fi signal will provide a faster download speed. On the Settings screen, tap Connections → More connection settings → Download booster.
  • Page 166: Dolby Atmos (Surround Sound)

    Settings • N otification sounds: Change the notification sound. • D o not disturb: Set the device to mute incoming calls, notification sounds, and media, except for allowed exceptions. • T ouch sounds: Set the device to sound when you select an app or option on the touchscreen.
  • Page 167: Notifications

    Settings Notifications Change the notification settings for each app. On the Settings screen, tap Notifications. To display icon badges, tap the App icon badges switch to activate it. To change the badge style, tap App icon badges. With number Without number To customise notification settings for more apps, tap ADVANCED and select an app.
  • Page 168: Blue Light Filter

    Settings • I con frames: Set whether to display shaded backgrounds to make icons stand out. • S tatus bar: Customise the settings for displaying notifications or indicators on the status bar. • N avigation bar: Change the navigation bar settings. Refer to Navigation bar (soft buttons) for more information.
  • Page 169: Changing The Screen Mode Or Adjusting The Display Colour

    Settings Changing the screen mode or adjusting the display colour Select a screen mode suitable for viewing movies or images, or adjust the display colour to your preference. If you select the Adaptive display mode, you can adjust the display colour balance by colour value.
  • Page 170: Screensaver

    Settings Adjusting the screen tone by colour value Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually. On the Settings screen, tap Display → Screen mode → Adaptive display. Tick Advanced options. Adjust the Red, Green, or Blue colour bar to your preference. The screen tone screen will be adjusted.
  • Page 171: Wallpaper

    S Pen features for more information about Air view and Screen off memo. • S amsung DeX: Set the device to use like a computer. Refer to Samsung DeX for more information. • A ccessories: Change the accessory settings.
  • Page 172: Device Maintenance

    Settings • E asy mute: Set the device to mute incoming calls or alarms by using palm motions. • S wipe to call or send messages: Set the device to make a call or send a message when you swipe to the right or left on a contact or a phone number in the Phone or Contacts app.
  • Page 173 Settings Using the quick optimisation feature On the Settings screen, tap Device maintenance → FIX NOW or OPTIMISE NOW. The quick optimisation feature improves device performance through the following actions. • C learing some memory. • D eleting unnecessary files and closing apps running in the background. •...
  • Page 174 The available capacity may change when you update the device. • Y ou can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Managing the memory To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that you do not use any more, select a category under USER DATA.
  • Page 175: Apps

    Settings Apps Manage the device’s apps and change their settings. You can view the apps’ usage information, change their notification or permission settings, or uninstall or disable unnecessary apps. On the Settings screen, tap Apps. Lock screen Options Change settings for the locked screen. On the Settings screen, tap Lock screen.
  • Page 176: Smart Lock

    • F ind My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My Mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. You can also allow the Google location service to provide more accurate information...
  • Page 177 • S amsung Pass: Verify your identity easily and securely via your biometric data. Refer to Samsung Pass for more information. • S ecure Folder: Create a secure folder to protect your private content and apps from others.
  • Page 178: Intelligent Scan

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 179 Settings For better face and iris recognition The tablet may not recognise your irises or face when: • s omething prevents a good view of your face or eyes (e.g. glasses, contact lenses, hat, low eyelids, recent eye surgery, disease, dirt, damage to the camera, or excessive movement). Registering irises and face On the Settings screen, tap Biometrics and security →...
  • Page 180: Face Recognition

    Settings Unlocking the screen using Intelligent Scan You can unlock the screen with your face and irises instead of using a pattern, PIN, or password. On the Settings screen, tap Biometrics and security → Intelligent Scan. Unlock the screen using the preset screen lock method. Tap the Intelligent Scan unlock switch to activate it.
  • Page 181 Settings For better face recognition Consider the following when using face recognition: • C onsider the conditions when registering, such as wearing glasses, hats, masks, beards, or heavy makeup • E nsure that you are in a well-lit area and that the camera lens is clean when registering •...
  • Page 182 Settings Deleting the registered face data You can delete face data that you have registered. On the Settings screen, tap Biometrics and security → Face Recognition. Unlock the screen using the preset screen lock method. Tap Remove face data. Once the registered face is deleted, all the related features will also be deactivated. Unlocking the screen with your face You can unlock the screen with your face instead of using a pattern, PIN, or password.
  • Page 183: Iris Recognition

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 184 Settings Precautions for using iris recognition Before using iris recognition, keep the following precautions in mind. • T o protect your eyes, keep the screen at least 20 cm away from your face when using iris recognition. • I f you attach screen protectors (privacy protection films, tempered glass protectors, etc.), the recognition may fail.
  • Page 185 Settings Registering irises The device can save the iris data of one person only. You cannot register more than one set of irises. On the Settings screen, tap Biometrics and security → Iris Scanner. Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one.
  • Page 186 Once the registered iris data has been deleted, all the related features will also be deactivated. Using Samsung Pass When you register your irises to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass...
  • Page 187 Settings Unlocking the screen with your irises You can unlock the screen with your irises instead of using a pattern, PIN, or password. On the Settings screen, tap Biometrics and security → Iris Scanner. Unlock the screen using the preset screen lock method. Tap the Iris unlock switch to activate it.
  • Page 188: Samsung Pass

    • T o use this feature, your device must be connected to a Wi-Fi or mobile network. • T o use this feature, you must register and sign in to your Samsung account. For more information, refer to Samsung account.
  • Page 189 Using Samsung Pass to sign in to websites You can use Samsung Pass to easily sign in to websites that support ID and password autofill. Open a website that you want to sign in to. Enter your user name and password, and then tap the website’s sign in button.
  • Page 190 Settings Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Settings screen, tap Biometrics and security → Samsung Pass. Unlock the screen using the preset screen lock method.
  • Page 191: Secure Folder

    Settings Secure Folder Secure Folder protects your private content and apps, such as photos and contacts, from being accessed by others. You can keep your private content and apps secure even when the device is unlocked. Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi Direct.
  • Page 192 • W hen you launch the Secure Folder app, you must unlock the app using your preset lock method. • I f you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button at the bottom of the locked screen, and enter your Samsung account password.
  • Page 193 Settings Moving content to Secure Folder Move content, such as photos and contacts, to Secure Folder. The following actions are an example of moving an image from the default storage to Secure Folder. Launch the Secure Folder app and tap Add files. Tap Images, tick images to move, and then tap DONE.
  • Page 194 Tap Edit apps, tick apps, and then tap Disable or Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.
  • Page 195 Settings Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Backing up data Launch the Secure Folder app and tap → Settings → Backup and restore.
  • Page 196: Cloud And Accounts

    • S amsung Cloud: Manage the content that you want to store securely in Samsung Cloud. Check the usage status of your Samsung Cloud storage, and sync, back up, and restore your data.
  • Page 197: Users

    Settings Users Set up additional user accounts for other users to use the device with personalised settings, such as email accounts, wallpaper preferences, and more. Following types of user accounts are available: • A dministrator: The administrator account is created only when setting up the device for the first time, and cannot be created more than one.
  • Page 198: Google

    Settings Switching users Tap the user account icon at the top of the locked screen and select an account to switch to. Locked screen Managing users When using the owner account, you can delete accounts or change account settings. To delete a user account, tap next to the account and then tap Delete user.
  • Page 199: Accessibility

    • D irect access: Set the device to launch selected accessibility menus when you press the Power key and the Volume Up key simultaneously. • A ccessibility shortcut: Set the device to activate Voice Assistant or Samsung universal switch when you press and hold the Volume Up key and the Volume Down key simultaneously for more than 3 seconds.
  • Page 200: General Management

    Members for more information. • R eport diagnostic info to Samsung: Set the device to automatically send the device’s diagnostic and usage information to Samsung. • M arketing information: Set whether to receive Samsung marketing information, such as special offers, membership benefits, and newsletters.
  • Page 201: Software Update

    Settings To set the selected language as the default language, tap SET AS DEFAULT. To keep the current language setting, tap KEEP CURRENT. The selected language will be added to your languages list. If you changed the default language, the selected language will be added to the top of the list. To change the default language from your languages list, drag next to a language and move it to the top of the list.
  • Page 202: User Manual

    Settings User manual View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual. About tablet Access your device’s information. On the Settings screen, tap About tablet. To change your device’s name, tap EDIT. •...
  • Page 203: Appendix

    Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
  • Page 204 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions.
  • Page 205 Appendix Calls are not connected • E nsure that you have accessed the right cellular network. • E nsure that you have not set call barring for the phone number you are dialling. • E nsure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
  • Page 206 • E nsure that the charger is connected properly. • V isit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • W hen you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • Page 207 • O n your device, launch the Settings app, tap General management → Reset → Reset network settings → RESET SETTINGS to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre.
  • Page 208 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
  • Page 209: Removing The Battery

    • E nsure that you are connected to a network properly. • D uring a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later. The device does not recognise my irises from the locked screen •...
  • Page 210 Samsung Electronics. Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • B luetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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