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7 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the SoundStage do not work.
•
Disconnect the SoundStage from the
power supply for a few minutes, then
reconnect.
Sound
No sound from SoundStage speakers.
•
Connect the audio cable from your
SoundStage to your TV or other devices.
However, you do not need a separate
audio connection when the SoundStage
and TV are connected through HDMI ARC
connection.
•
Reset your SoundStage to its factory
settings.
•
On the remote control, select the correct
audio input.
•
Make sure that the SoundStage is not
muted.
Distorted sound or echo.
•
If you play audio from the TV through
the SoundStage, make sure that the TV is
muted.
EN
12
Bluetooth
A device cannot connect with the SoundStage.
•
The device does not support the
compatible profiles required for the
SoundStage.
•
You have not enabled the Bluetooth
function of the device. See the user manual
of the device on how to enable the
function.
•
The device is not correctly connected.
Connect the device correctly.
•
The SoundStage is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a connected
Bluetooth device is poor.
•
The Bluetooth reception is poor. Move
the device closer to the SoundStage, or
remove any obstacle between the device
and the SoundStage.
The connected Bluetooth device connects and
disconnects constantly.
•
The Bluetooth reception is poor. Move
the device closer to the SoundStage, or
remove any obstacle between the device
and the SoundStage.
•
Turn off Wi-Fi function on the Bluetooth
device to avoid interference.
•
For some Bluetooth, the Bluetooth
connection can be deactivated
automatically to save power. This does not
indicate any malfunction of the SoundStage.
NFC
A device cannot connect with this product via
NFC.
•
Make sure that the device is supported by
NFC.
•
Make sure that NFC is enabled on the
device (see the device' s user manual for
details).
•
For pairing, tap the NFC device on the
NFC tag of this product.
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