Page 1 ThinkPad E570, E570c, and E575 User Guide...
Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support Fifth Edition (September 2017) ©...
Page 3: Table Of Contents
Operating environment ... . Lenovo programs ....Chapter 5. Security ..43 Accessing Lenovo programs .
Page 4 Beep errors....Calling Lenovo ... . . 106 Memory module problems ..
Page 6 ThinkPad E570, E570c, and E575 User Guide...
Page 7: Important Safety Information
• Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2016, 2017...
Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.
Page 9: Conditions That Require Immediate Action
In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2016, 2017...
Page 10: Service And Upgrades
Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.
Page 11: Power Cords And Power Adapters
Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2016, 2017...
Page 12: Plugs And Outlets
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
Page 13: External Devices
Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.
Page 14: Notice For Non-Rechargeable Coin-Cell Battery
Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.
Page 15: Heat And Product Ventilation
• Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2016, 2017...
Page 16: Electrical Current Safety Information
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
Page 17: Laser Safety Information
2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
Page 18: Plastic Bag Notice
Plastic bag notice DANGER Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation. Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact.
Page 19: Chapter 1. Product Overview
The camera enables you to take pictures or hold a video conference. For more information, see “Using the camera” on page 28. Microphones The microphones capture sound and voice when used with a program capable of handling audio. ThinkPad pointing device TrackPoint pointing stick TrackPoint buttons © Copyright Lenovo 2016, 2017...
Page 20: Right-Side View
Trackpad ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 19. Power button You can press the power button to turn on the computer or put the computer into sleep mode.
Page 21 • For Windows 10: Start the Lenovo Companion program, click Hardware Settings ➙ Always On USB. Locate the Always On USB section and follow the instructions on the screen to make your preferred setting.
Page 22: Left-Side View
USB-C connector. • Lenovo USB-C 65W AC Adapter: Used to provide ac power to your computer and charge the battery. • Lenovo USB-C Dock: Used to connect your computer to computer accessories. • Lenovo USB-C to HDMI Adaptor: Used to connect your computer to an HDMI-compatible audio device or video monitor.
Page 23: Bottom View
Memory slots You can increase the amount of memory in your computer by installing a memory module in the memory slot. Memory modules are available as options from Lenovo. To purchase a memory module, go to: http://www.lenovo.com/essentials Internal storage drive Depending on the model, the computer might have a large-capacity, customer-upgradable hard disk drive that can meet various storage demands.
Page 24 Note: Depending on the model, your computer might look different from the following illustrations. Camera status indicator When this indicator is on, the camera is in use. System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer.
Page 25: Important Product Information Labels
• Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.
Page 26: Labels For The Windows Operating Systems
Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems...
Page 27: Computer Features
Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.
Page 28: Computer Specifications
• HDMI connector • Media-card slot • One Always On USB connector (USB 2.0) • One USB-C connector • Optical drive (available on some models) • Two USB 3.0 connectors • VGA connector Security features • Fingerprint reader (available on some models) •...
Page 29: Lenovo Programs
3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
Page 30 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. Lenovo Solution Center This program enables you to troubleshoot and resolve computer problems.
Page 31 Recovery Media This program enables you to restore the contents of the internal storage drive to the factory default settings. (Windows 7) System Update This program enables you to keep the software on the computer up-to-date by downloading and installing software packages, including: (Windows 7) •...
Page 32 ThinkPad E570, E570c, and E575 User Guide...
Page 33: Chapter 2. Using Your Computer
This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
Page 34: Getting Help About The Windows Operating System
• If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 43 to find out how you can protect your computer from theft and unauthorized use.
Page 35 Numeric keypad You can use this numeric keypad to input numbers quickly. Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.
Page 36 1. Open Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager. In the Keyboard Manager window, click the USER-DEFINED KEY tab. 3. Follow the instructions on the screen to complete the setting.
Page 37: Using The Thinkpad Pointing Device
• Fn+4: Press Fn+4 to put the computer into sleep mode. To wake up the computer, press any key or the power button. Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing device. ThinkPad pointing device overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
Page 38: Using The Trackpad
Scroll bar To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. •...
Page 39: Using The Trackpad Touch Gestures
To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. •...
Page 40: Customizing The Thinkpad Pointing Device
• Some gestures are only available when you are using certain apps. • Depending on the model, the trackpad on your computer might look different from the illustrations in this topic. Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item.
Page 41: Power Management
Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.
Page 42 To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 11. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action.
Page 43: Managing The Battery Power
Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is depleted. • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.
Page 44: Cabled Ethernet Connections
2. Click Administrative Tools. 3. Double-click Task Scheduler. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed.
Page 45: Wireless Connections
Checking the wireless-LAN connection status You can check the wireless-LAN connection status through the wireless-network-connection-status icon in the Windows notification area. The more bars encompassed, the better the signal is. For the Windows 7 operating system, you also can check the wireless-LAN connection status through the Access Connections gauge in the Windows notification area.
Page 46: Using The Nvidia Optimus Graphics Feature
To start the camera, do the following: • For Windows 7: Start the Communications Utility program. See “Accessing Lenovo programs” on page • For Windows 10: Open the Start menu and click Camera. When the camera is started, the indicator is turned on in green, indicating that the camera is in use.
Page 47: Using The Optical Drive
– Open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.
Page 48: Using An External Display
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen. Removing a media card Attention: •...
Page 49: Traveling With Your Computer
If your computer cannot detect the external display, right-click on the desktop, and then click Screen resolution/Display settings ➙ Detect. • Connecting a wireless display Note: To use a wireless display, ensure that both your computer and the external display support the Miracast feature.
Page 50 If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/essentials ThinkPad E570, E570c, and E575 User Guide...
Page 51: Chapter 3. Enhancing Your Computer
This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
Page 52: Thinkpad Usb-C Dock Overview
ThinkPad USB–C Dock overview Security-lock slot: To protect your dock from theft, lock the dock to a desk, table, or other non- permanent fixture. Purchase a security cable lock that fits this security-lock slot. Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. USB 3.0 connector: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
Page 53 Connect the ac power adapter. Lenovo USB-C connector: Connect the Lenovo USB-C cable to the computer. VGA connector: Connect a VGA-compatible video device. USB 2.0 connectors: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
Page 54 ThinkPad E570, E570c, and E575 User Guide...
Page 55: Chapter 4. Accessibility, Ergonomic, And Maintenance Information
This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
Page 56 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.
Page 57: Ergonomic Information
Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
Page 58: Cleaning And Maintenance
You can find some of these options at http:// . Explore www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades your options for docking solutions and external products that provide the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
Page 59 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
Page 60 ThinkPad E570, E570c, and E575 User Guide...
Page 62: Setting, Changing, Or Removing A Password
Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
Page 63: Hard Disk Security
Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.
Page 64: Using The Fingerprint Reader
• For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 11. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
Page 65: Deleting Data From Your Storage Drive
• Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.
Page 66: Using Firewalls
But it is recommended that you use the software (payware) or service (pay service) developed for that purpose. The process might take several hours. For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool.
Page 67: Chapter 6. Advanced Configuration
Notice for computer models preinstalled with the windows 10 operating system The Windows 7 operating system can only be installed on selected computer models. Before installing the Windows 7 operating system, contact Lenovo service to ensure that your computer model supports the Windows 7 operating system.
Page 68: Installing The Windows 10 Operating System
Microsoft Knowledge Base home page at http://support.microsoft.com/ 12. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at http:// www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.
Page 69: Installing Device Drivers
This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support...
Page 70: Using The Thinkpad Setup Program
• Critical updates (Windows 7 and Windows 10) • Critical and recommended updates (Windows 7) For more information about how to use System Update or Lenovo Companion, see the help system of the program. Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS.
Page 71: Changing The Startup Sequence
Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password. 2.
Page 72: Bios Menu
• The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support BIOS menu This topic introduces the following BIOS menus of your computer: •...
Page 73 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
Page 74 • Charge in battery mode Values: Disabled, Enabled Description: Select Enabled to charge devices through the Always On USB connectors even when the computer is turned off, in sleep mode, or in hibernation mode. Keyboard/Mouse • Fn and Ctrl Key swap Values: Disabled, Enabled Description: If you select Enabled, the Fn key works as the Ctrl key and the Ctrl key works as the Fn key.
Page 75 Values: 256 MB, 512 MB Description: Allocate the total memory which Intel internal graphics shares. Notes: – If you select 512 MB, the maximum usable memory might be reduced on the 32–bit operating system. – This sub-menu is available on models with an Intel CPU. •...
Page 76 • Keyboard Beep Values: Enabled, Disabled Description: Enable or disable a beep when unmanageable key combinations are pressed. Storage This menu item is displayed only when a non-volatile memory express (NVMe) solid-state drive is installed in the M.2 2280 Storage slot. •...
Page 77 Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup. To use this function, a supervisor password is required. • Password at Unattended Boot Values: Disabled, Enabled Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt.
Page 78 Values: Enabled, Disabled Descriptions: Enable or disable the security chip. • Clear Security Chip Descriptions: Use this option to clear the encryption key. • Physical Presence for Provisioning Values: Enabled, Disabled Descriptions: Enable or disable confirmation of a user’s physical presence when provisioning the security chip.
Page 79 Descriptions: Intel VT-d stands for Intel Virtualization Technology for Directed I/O. When enabled, a VMM can utilize the platform infrastructure for I/O virtualization. Note: This sub-menu is available on models with an Intel CPU. • AMD-V(TM) Technology Values: Disabled, Enabled Descriptions: If you select Enabled, a VMM can utilize the additional hardware capabilities provided by AMD Virtualization technology.
Page 80 Values: Setup Mode, User Mode Descriptions: Specify the system operating mode. • Secure Boot Mode Values: Standard Mode, Custom Mode Descriptions: Specify the Secure Boot mode. • Reset to Setup Mode Descriptions: This option is used to clear the current platform key and put the system into Setup Mode. You can install your own platform key and customize the Secure Boot signature databases in Setup Mode.
Page 81: Using System Management
Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI Only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable. Note: If you select UEFI Only, the computer cannot start from the bootable devices that do not have the UEFI-enabled operating system.
Page 82 This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program. Once the computer is configured and operational, you can manage it by using the software and the manageability features that are already integrated into the client computer and the network.
Page 83 2. Select Config ➙ Network. The Network submenu is displayed. 3. Select a corresponding option for the Wake on LAN feature. 4. Press F10 to save the settings and exit. Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu.
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Page 85: Chapter 7. Troubleshooting Computer Problems
BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues. • Keep a log book. Entries might include major hardware or software changes, driver updates, minor issues you have experienced, and how you resolved the minor issues.
Page 86: Computer Stops Responding
• If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Page 87: Spills On The Keyboard
is turned off, reconnect the ac power adapter and reinstall the removable battery, and then restart the computer by pressing the power button. If the computer does not turn on, continue with step 2. 2. While the computer is turned off, remove all power sources from the computer (removable battery and the ac power adapter).
Page 88 Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. •...
Page 89: Beep Errors
Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo service to have the computer serviced.
Page 90: Ethernet Problems
1. Verify that the memory module is installed and seated correctly in your computer. Remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection. 2.
Page 91: A Wireless Lan Problem
• Problem: My computer is a Gigabit Ethernet model, but it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Solution: – Try another Ethernet cable. – Ensure that the link partner is set to auto-negotiate. –...
Page 92: Keyboard Problems
Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. 3. In the How to use Fn key combinations section, select your preferred option.
Page 93 2. Click Hardware and Sound ➙ Power Options. 3. Show the additional plans, and then select High performance. • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more.
Page 94: External Monitor Problems
– The monitor type is correct. To check these settings, do the following: 1. Right-click on the desktop, and click Display settings ➙ Advanced display settings. Note: If your computer cannot detect the external monitor, click Detect in the Display window. 2.
Page 95 • Problem: I cannot set a higher resolution than the present one on my external monitor. Solution: Ensure that the monitor information is correct. If necessary, update the monitor driver. • Problem: The screen is unreadable or distorted. Solution: Ensure that: –...
Page 96: Audio Problems
Audio problems • Problem: Wave or MIDI sound does not play properly. Solution: Ensure that the built-in audio device is configured correctly. 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3.
Page 97: Fingerprint Reader Problems
Solution: To switch from one device to another (for example, from a speaker to a headphone, or from an external microphone to a built-in microphone), do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2.
Page 98: Ac Power Adapter Problem
Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The battery cannot get charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and wait for a while to let it cool to room temperature.
Page 99: Boot Problems
• Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems •...
Page 100: Hard Disk Drive Problems
data, it might be lost. To reset the computer, press and hold the power button for four seconds or more. If the system still does not respond, remove the ac power adapter and the battery. • Problem: Your computer does not enter sleep or hibernation mode. Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode.
Page 101: Usb Problem
• The necessary device drivers are installed. • The program works when it is run on some other computer. If an error message is displayed while you are using the program, see the manuals or help system supplied with the program. If the program still does not run properly, contact your place of purchase or a service representative for help.
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Page 103: Chapter 8. Recovery Information
If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone...
Page 104: Reinstalling Preinstalled Programs And Device Drivers
• If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at:...
Page 105: Recovery Information For The Windows 10 Operating System
Recovery information for the Windows 10 operating system This chapter provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
Page 106 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.
Page 107: Chapter 9. Replacing Devices
Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
Page 108 If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
Page 109: Replacing The Keyboard
5. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the keyboard Before you start, read “Important safety information” on page v and print the following instructions. To remove the keyboard, do the following: 1.
Page 110 6. Slightly push the keyboard in the direction as shown by arrow to release the latches from the keyboard bezel. Lift the keyboard slightly as shown by arrow 7. Put the keyboard on the palm rest as shown and detach the connectors. Remove the keyboard. ThinkPad E570, E570c, and E575 User Guide...
Page 111 To install the new keyboard, do the following: 1. Attach the connectors as shown. 2. Insert the keyboard as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel. Chapter 9 Replacing devices...
Page 112 3. Slide the keyboard in the direction as shown by the arrows. Ensure that all latches are secured and the keyboard is in position. 4. Close the computer display and turn the computer over. Install the screws to secure the keyboard. ThinkPad E570, E570c, and E575 User Guide...
Page 113: Replacing The Bottom Cover
5. Reinstall the removable battery. See “Replacing the removable battery” on page 89. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the bottom cover Before you start, read “Important safety information” on page v and print the following instructions. To replace the bottom cover, do the following: 1.
Page 114: Replacing The Optical Drive
6. Install the removable battery. See “Replacing the removable battery” on page 89. 7. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the optical drive Before you start, read “Important safety information” on page v and print following instructions. Some computer models might come with an optical drive.
Page 115: Replacing A Memory Module
6. Insert the new optical drive into the optical-drive bay and press it firmly until it is fully connected. 7. Reinstall the screw to secure the optical drive. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 89. 9.
Page 116 Note: The operating speed of the memory module has dependency on the system configuration. In some conditions, the memory module in your computer might not be able to operate at the maximum speed. Attention: • Before you start the replacement, touch a grounded metal object. This action reduces any static electricity from your body.
Page 117: Replacing The Internal Storage Drive
7. Reinstall the bottom cover. See “Replacing the bottom cover” on page 95. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 89. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the internal storage drive Before you start, read “Important safety information”...
Page 118 7. Detach the bracket from the internal storage drive. 8. Attach the bracket to the new internal storage drive. 9. Put the new internal storage drive into the drive bay. Ensure that the new internal storage drive is seated in place. ThinkPad E570, E570c, and E575 User Guide...
Page 119: Replacing The M.2 Solid-State Drive
10. Slide the storage drive firmly into the drive bay until it is firmly connected. 11. Reinstall the bottom cover. See “Replacing the bottom cover” on page 95. 12. Reinstall the removable battery. See “Replacing the removable battery” on page 89. 13.
Page 120 2. Close the computer display and turn the computer over. 3. Remove the removable battery. See “Replacing the removable battery” on page 89. 4. Remove the bottom cover. See “Replacing the bottom cover” on page 95. 5. Remove the screw that secures the metal sheet and remove the metal sheet .
Page 121: Replacing The Coin-Cell Battery
If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
Page 122 7. Reinstall the bottom cover. See “Replacing the bottom cover” on page 95. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 89. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Attention: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program.
Page 123: Chapter 10. Getting Support
This chapter provides information about getting help and support from Lenovo. Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you.
Page 124: Using Diagnostic Programs
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
Page 125: Purchasing Additional Services
• Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
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Page 127: Appendix A. Regulatory Information
This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.
Page 128: Locating The Ultraconnect Wireless Antennas
If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer.
Page 129: Export Classification Notice
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 130: European Union Conformity
• For tablets: http://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.
Page 131: Japan Vcci Class B Compliance Statement
Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.
Page 132 ThinkPad E570, E570c, and E575 User Guide...
Page 133: Appendix B. Weee And Recycling Statements
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www3.lenovo.com/us/en/social_responsibility/product_recycling_program/...
Page 134: Japan Recycling Statements
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
Page 135: Battery Recycling Information For The European Union
If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
Page 136: Battery Recycling Information For Taiwan
You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www3.lenovo.com/us/en/social_responsibility/environment/ Battery recycling information for Taiwan Battery recycling information for the United States and Canada...
Page 137: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive
For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
Page 138 ThinkPad E570, E570c, and E575 User Guide...
Page 139 Taiwan RoHS Appendix C. Restriction of Hazardous Substances (RoHS) Directive...
Page 140 ThinkPad E570, E570c, and E575 User Guide...
Page 141: Appendix D. Energy Star Model Information
Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
Page 142 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. ThinkPad E570, E570c, and E575 User Guide...
Page 143: Appendix E. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 144 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...
Page 145: Appendix F. Trademarks
Appendix F. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
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This manual is also suitable for:

Thinkpad e570c Thinkpad e570

Lenovo ThinkPad E575 User Manual

Chapter 1. Product Overview

Chapter 2. Using Your Computer

Chapter 3. Enhancing Your Computer

Chapter 4. Accessibility, Ergonomic, and Maintenance Information

Chapter 5. Security

Chapter 6. Advanced Configuration

Chapter 7. Troubleshooting Computer Problems

Chapter 8. Recovery Information

Chapter 9. Replacing Devices

Chapter 10. Getting Support

Appendix A. Regulatory Information

Appendix B. WEEE and Recycling Statements

Appendix C. Restriction of Hazardous Substances (Rohs) Directive

Appendix D. ENERGY STAR Model Information

Appendix E. Notices

Appendix F. Trademarks

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