Acer TravelMate 6000 Service Manual
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Acer TravelMate 6000 Service Manual

Acer TravelMate 6000 Service Manual

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See also: User Manual , Manual Del Usuario
Acer TravelMate 6000/TravelMate 8000 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
Project Code: T41 for TravelMate 6000
Project Code: T42 for TravelMate 8000
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate 6000

  • Page 1 Acer TravelMate 6000/TravelMate 8000 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw Project Code: T41 for TravelMate 6000 Project Code: T42 for TravelMate 8000 PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate6000/TravelMate 8000 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1 System Specifications Features ............1 System Block Diagram .
  • Page 8 TravelMate 6000 Series ........

  • Page 9: System Specifications

    System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® Intel Pentium M processor at 1.4~1.7GHz with 1MB L2 Cache or 1.5~2.0GHz with 2MB L2 Cache ®...
  • Page 10 SD/MMC/SM/MS memory slot (manufacturing optional) Keyboard and Pointing Device 84-/85-/86-key Windows keyboard Internet 4-way scroll button Sleek, smooth and stylish design Acer FinTouch full-sized curved keyboard Ergonomically-centered touchpad pointing device Expansion One type II CardBus PC Card slot Upgradeable memory...

  • Page 11: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 12: Board Layout

    Board Layout Top View S-Video DVI Connector Docking RJ45 RJ11 Power jack CPU socket Fan connector USB connector 1394 connector PCMCIA HDD connector Keyboard connector Touchpad board connector Main battery connector Second battery connector Swap bay connector DDR Dimm 0 LCD cable connector LED board connector Internal microphone connector...

  • Page 13: Bottom View

    Bottom View Modem Cable Connector MDC connector DDR Dimm 1 Smart card connector Mini PCI connector Chapter 1 RTC battery connector Line-in connector Microphone-in connector Headphone out connector...

  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Icon Item Display screen Also called LCD (liquid-crystal display), displays computer output. Power button Turns on the computer. Touchpad Touch-sensitive pointing device which functions like a computer mouse.

  • Page 15: Front Panel

    Front Panel Icon Left Speaker 4-in-1 memory reader 4-in-1 status indicator Infrared port Bluetooth button Bluetooth indicator InviLink button InviLink indicator Latch NOTE: 1. Four-in-one card reader is a manufacturing option, subject to configuration. Only one card can operate at any given time. NOTE: 2.

  • Page 16: Left Panel

    Left Panel Icon Four (4) USB ports IEEE 1394 port Smart Card slot Line-in jack Microphone Jack Headphone Jack Hard disk bay PC Card eject button PC Card slot Item Description Connect to Universal Serial Bus devices (e.g., USB mouse, USB camera). Connects to IEEE 1394 devices.

  • Page 17: Right Panel

    Right Panel Icon Chapter 1 Item AcerMedia drive Houses a removable media drive module. AcerMedia indicator Lights up when the AcerMedia drive is active. Eject button Ejects the drive tray. Emergency eject slot Ejects the drive tray when the computer is turned off.

  • Page 18: Rear Panel

    Rear Panel Icon Item Modem jack Connects to a phone line. Network jack Connect to an Ethernet 10/100-based network. Expansion port Connects to I/O port replicator or EasyPort expansion devices. Digital visual interface Provide a better quality digital connection port between a PC and a display device.

  • Page 19: Bottom Panel

    Bottom Panel Icon AcerMedia bay release latch AcerMedia bay Battery bay Battery release latches Unlatches the battery to remove the battery Battery lock Mini-PCI slot Hard disk protector Hard disk bay Memory slot Cooling fan Personal identification slot Chapter 1 Item Description Unlatches the AcerMedia drive for removal...

  • Page 20: Indicators

    Indicators The computer has seven easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon Function Caps lock Num lock Media Activity Power Battery Description Lights when Caps Lock is activated. Lights when Num Lock is activated.

  • Page 21: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock When Num Lock is on, the embedded keypad is in (Fn-F11) numeric mode.

  • Page 22: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded Type numbers in a normal...

  • Page 23: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Windows logo Application Chapter 1 Description Start button. Combinations with this key perform special functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) j + Windows logo key + M (Undoes Minimize All)

  • Page 24: Hot Keys

    Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness, volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
  • Page 25 Hot Key Icon Fn-y Fn-x Fn-z Chapter 1 Function Volume down Decreases the speaker volume. Brightness up Increases the screen brightness. Brightness down Decreases the screen brightness Description...

  • Page 26: The Euro Symbol

    The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.

  • Page 27: Launch Keys

    Launch Keys Located at the top of keyboard are five buttons. The left-most button is power button. To the right of the pwoer button are four launch keys. They are designated as the mail button, the web browser button and two programmable buttons (P1 and P2).

  • Page 28: Touchpad

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
  • Page 29 Function Left Button Scroll NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness. Chapter 1 Right Button Scroll Button...

  • Page 30: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control...
  • Page 31 Memory Combinations Slot 1 128MB 128MB 128MB 128MB 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
  • Page 32 Bluetooth-MODEM Interface Item Chipset Data throughput Protocol Interface Connector type Wireless Module 802.11b (optional device) Item Chipset Data throughput Protocol Interface Wireless Module 802.11a/b (optional device) Item Chipset Data throughput Protocol Interface Wireless Module 802.11b/g (optional device) Item Chipset Data throughput Protocol Interface Four-in-One Card Reader...
  • Page 33 Hard Disk Drive Interface Item Specification Disks Spindle speed 4200 RPM (RPM) Performance Specifications Buffer size 2048KB Interface ATA/ATAPI-6 Max. media transfer rate (disk-buffer, Mbytes/s) Data transfer 100 MB/Sec. rate Ultra DMA (host~buffer, mode-5 Mbytes/s) DC Power Requirements Voltage 5V(DC) +/- 5% tolerance Combo Drive Interface Item...
  • Page 34 AC97 Line-in, CD 8/16-bit, mono/stereo 44,1 KHz (48K byte for AC97 interface) Yes/2 Headphone out, microphone in and line-in Intel 855GME built-in for TravelMate 6000 series ATI Mobility RADEON 9700 for TravelMate 8000 series AGP 4X Specification Specification Specification Chapter 1...
  • Page 35 Video Memory Item Chipset Memory size Interface USB Port Item Chipset USB Compliancy Level OHCI Number of USB port Location Serial port function control IEEE 1394 Port Item Chipset InterfaceUSB Compliancy Level Number of IEEE 1394 port Location Connector type PCMCIA Port Item PCMCIA controller...
  • Page 36 Mechanical Specifications LCD display area 14.1 (diagonal, inch) Displaye area 285.7(H)x214.3(V)mm Controller ATI Mobility RADEON 9700 for TravelMate 8000 series Intel 855GME built-in for TravelMate 6000 series BroadCom BCM5705 TI 43AB21 CY7C65640 NS 87391 Agre Scorpio II CSR B002 Intel...
  • Page 37 Item Pixel pitch Not show Pixel arrange Not show Display technology Resolution XGA (1024x768) Supports colors 262K(6bit) Optical Specification Brightness control keyboard hotkey Contrast ratio Brightness (Cd/M Response time Not show Contrast control Electrical Specification Supply voltage for LCD display (V) LCD Inverter Item Vendor &...
  • Page 38 System Power Management ACPI mode Suspend to RAM (S3) Save to Disk (S4) Power Management CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode Also called Hibernate state. System saves all system states and data onto the disk prior to power off the whole system.

  • Page 39: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 40: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.

  • Page 41: Information

    Information Parameter IDE1 Model Name This field displays the model name of HDD installed on Primary IDE master. The system can automatically detect the hard disc model name. If there is no hard disc drive or unknown type, this field would display “None”. IDE1 Serial Number This field shows the serial number of HDD installed on Primary IDE master.

  • Page 42: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. Chapter 2...
  • Page 43 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. System Date Sets the system date. System Memory This field reports the memory size of the system. Memory size is fixed to 640MB Extended Memory This field reports the memory size of the...

  • Page 44: Advanced

    Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Parameter Parallel Port Enables, disables or auto detects the parallel port.

  • Page 45: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...

  • Page 46: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password is User Password is Primary Harddisk Security Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.

  • Page 47: Changing A Password

    Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility. Changing a Password Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key.
  • Page 48 If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...

  • Page 49: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...

  • Page 50: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.

  • Page 51: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
  • Page 52 Chapter 2...

  • Page 53: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screw driver Flat head screwdriver Plastic flat head screw driver...

  • Page 54: General Information

    Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate 6000/ TravelMate 8000 series product uses mylar or tape to fasten the FFC/FPC/ connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/ connectors.,...

  • Page 55: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 56 LCD Coaxial Cable Screw List Item Description NUT-I/O SCREW M1.6X4.0-I-NI-NYLOK SCREW M2.0X2.5-I-NI-NYLOK SCREW M2.0X3.0-I-NI-NYLOK SCREW M2.0X3.5-I-NI-NYLOK SCREW M2.0X5-I-NI-NYLOK SCREW M2.5X3-I-NI-NYLOK SCREW M2.5X4.0-B-NI-NYLOK SCREW M2.5X4-I-NYLOK SCREW M2.5X5.0-I-NI-NYLOK SCREW M2.5X5.5-P-NI-NYLOK LCD Module 6 LCD Cushions LCD Bezel LCD Inverter Assembly Wireless LCD Brackets Antenna LCD Panel LCD Latch Kit...
  • Page 57 Item Description SCREW M2.5X0.45+7I-NYLOK SCREW M1.7X3.5-I-BZN SCREW M2X3-I-BNI-NYLOK SCREW M2.0X5.0-I-BNI-NYLOK SCREW M2.0X6.0-I-NI-NYLOK SCREW M2.5X2-I-NI-NYLOK SCREW M2.5X4-I-BNI SCREW M2.5X7 SCREW M3.0X3.5 SCREW M2.5X5 (BLACK) Chapter 3...

  • Page 58: Removing The Battery Pack

    Removing the Battery Pack Release the battery lock. Slide the battery latch then remove the battery. Chapter 3...

  • Page 59: Removing The Optical Module/Hdd Module/Wireless Lan Card And Lcd Module

    Removing the Optical Module/HDD Module/Wireless Lan Card and LCD module Removing the Optical Module Slide the optical disk drive latch. Remove the ODD module. Removing the HDD Module Remove the two screws holding the HDD cover. Remove the HDD cover. Remove the HDD module.

  • Page 60: Removing The Lcd Module

    Removing the LCD Module Remove the four screws that secures the middle cover; two one each side. Detach middle cover with the assistance of a plastic flat head screw driver. Disconnect the LCD cable then take out the cable from the upper case. Disconnect the left wireless LAN antenna line.

  • Page 61: Disassembling The Main Unit

    Disassembling the Main Unit Remove the function key board and the keyboard Take the wireless antenna out of the hook on the function key board. Disconnect function key board connector Unscrew the three screws holding the function key board. Remove the three screws that secure the keyboard. Turn over the unit and remove the two screws as the picture shows.

  • Page 62: Disassembling The Logic Upper Assembly

    Disassembling the logic upper assembly Take out the touchpad cable from the small hook on touchpad holder. Remove the four screws holding the touchpad shielding and the touchpad board. Disconnect the touchpad FFC from the touchpad board. Remove the touchpad board. Remove the wireless and bluetooth button off the touchpad board.

  • Page 63: Disassembling The Logic Lower Assembly

    Disassembling the logic lower assembly In order to take out the main board from the upper case, first remove the four screws that fasten the top cover shielding. Remove the three screws holding the 4-in-1 card reader, then remove it. Unscrew the four screws that secure the thermal module.
  • Page 64 13. Disconnect the microphone cable. Then remove the top cover shielding. 14. Turn the CPU lock counter clock-wise with a flat head screw driver. Then remove the CPU. 15. Pop out the memory then remove it. 16. Unscrew the two screws that secure the modem/bluetooth combo card. Remove the modem/bluetooth combo card then disconnect the connector.

  • Page 65: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the six screw pad and the six screws. Detach the LCD bezel carefully. Disconnect LCD inverter. Remove the two screws holding the LCD to LCD panel. Then remove the LCD. Remove the four screws that fasten the right and the left LCD brackets. Then remove the right and the left LCD brackets.
  • Page 66 13. Unhook the spring. 14. Remove the screw that fastens the LCD latch kit. 15. Then remove the LCD latch kit. Chapter 3...

  • Page 67: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the four screws holding the HDD bracket; two on each side. Take out the HDD from the HDD bracket. Disassembling the Optical Drive Module Remove the two screws holding the ODD bracket. Remove another screw as the picture shows.
  • Page 68 Chapter 3...

  • Page 69: Chapter 4 Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.

  • Page 70: System Check Procedures

    System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: Reconnect the external diskette drive/DVD-ROM module. Replace the external diskette drive/CD-ROM module. Replace the main board.

  • Page 71: Power System Check

    Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: Remove the battery pack. Connect the power adapter and check that power is supplied. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.

  • Page 72: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 73: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 74: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See “Keyboard or Auxiliary Input Device Check”...
  • Page 75 Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. Power-on indicator turns on and LCD is blank. Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Power-on indicator turns on and a blinking cursor shown on LCD during POST.

  • Page 76: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 77 Code Chapter 4 Beeps Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled 2-2-3-1 Test for unexpected interrupts...
  • Page 78 Code Beeps Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure.
  • Page 79 Code Chapter 4 Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size...

  • Page 80: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 81 Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged System hang during POST PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
  • Page 82 Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. The system doesn't resume from standby mode after opening the lid of the portable computer. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the...
  • Page 83 Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Internal LAN does not work correctly NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 77. Chapter 4 Action in Sequence Phone cable...

  • Page 84: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.

  • Page 85: Undetermined Problems

    System Check” on page 63): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
  • Page 86 Chapter 4...

  • Page 87: Jumper And Connector Locations

    Jumper and Connector Locations Top View S-Video DVI Connector Docking RJ45 RJ11 Power jack CPU socket Chapter 5 HDD connector Keyboard connector Touchpad board connector Main battery connector Second battery connector Swap bay connector DDR Dimm 0 Chapter 5...
  • Page 88 Fan connector USB connector 1394 connector PCMCIA LCD cable connector LED board connector Internal microphone connector Chapter 5...

  • Page 89: Bottom View

    Bottom View Modem Cable Connector MDC connector DDR Dimm 1 Smart card connector Mini PCI connector Clear BIOS Password If you need to clear BIOS password, please have G3 a short-circuit. Chapter 5 RTC battery connector Line-in connector Microphone-in connector Headphone out connector...
  • Page 90 Chapter 5...

  • Page 91: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 92: Exploded Diagram

    Exploded Diagram TravelMate 6000 FRU List Picture Adapter Battery Boards Partname And Description ADAPTER 65W -- TBD ADAPTER 65W -- TBD BATTERY SANYO LI-ION 8CELL 4400mAH SI- QT83 BATTERY SIMPLO LI-ION 8CELL (BATTERY PACK ZG14S2P, 4400mAH) BATTERY SANYO LI-ION 6CELL (MODEL NAME:3UF103450P-2-QC-20,3600 Mah) MODEM CARD , AMBIT T60M283.15...
  • Page 93 TravelMate 6000 FRU List Picture Cables Case/Cover/Bracket Assembly Chapter 6 Partname And Description MODEM /BLUETOOTH COMBO BOARD AMBIT T60M665.00 WIRELESS LAN BOARD (802.11b+g) INTEL LAUNCH BOARD TOUCH PAD BOARD W/CABLE SWITCH BOARD TOUCHPAD CABLE COVER SWITCH CABLE MODEM CABLE POWER CORD US (3 pin)
  • Page 94 TravelMate 6000 FRU List Picture Communication Module Partname And Description MIDDLE COVER W/ NAME PLATE TM6000 DIMM DOOR W/SCREW WIRELESS BOARD COVER FRONT BEZEL FOR 4 IN 1 MODEL UPPER CASE ASSY W/ TOUCHPAD LOWER CASE ASSY W/SPEAKER I/O BRACKET W/MICROPHONE...
  • Page 95 TravelMate 6000 FRU List Picture HDD/ Hard Disk Drive Keyboard Chapter 6 Partname And Description WIRELESS LAN ANTENNA - LCD BLUETOOTH ANTENNA INTEL PENTIUM 4-M (NORTHWOOD) 1.8GHZ/ 512K/400FSB/1.3V/478PIN/ C-1 STEPPING INTEL PENTIUM 4-M (NORTHWOOD) 1.9GHZ/ 512K/400FSB/1.3V/478PIN/ C-1 STEPPING INTEL PENTIUM 4-M (NORTHWOOD) 2.0GHZ/ 512K/400FSB/1.3V/478PIN/ C-1 STEPPING...
  • Page 96 TravelMate 6000 FRU List Picture Partname And Description KEYBOARD DARFON ITALIAN KEYBOARD DARFON FRENCH KEYBOARD DARFON SWISS/G KEYBOARD DARFON PORTUGUESE KEYBOARD DARFON ARABIC KEYBOARD DARFON BELGIUM KEYBOARD DARFON SWEDEN KEYBOARD DARFON CZECH KEYBOARD DARFON HUNGAIAN KEYBOARD DARFON NORWAY KEYBOARD DARFON DANISH...
  • Page 97 TravelMate 6000 FRU List Picture Main Board 251-The System Memory Chapter 6 Partname And Description LCD BRACKET 14.1" RIGHT W/HINGE LCD BRACKET 15" RIGHT W/HINGE LCD BRACKET 14.1” LEFT W/HINGE LCD BRACKET 14.1” LEFT W/HINGE LCD PANEL WITH LOGO 14.1 IN LCD PANEL WITH LOGO 15.0 IN...
  • Page 98 TravelMate 6000 FRU List Picture Optical Drive Pointing Device Partname And Description MEMORY SO-DIMM DDR266/128MB / INFINEON HYS64D16000GDL-7-B MEMORY SO-DIMM DDR266/256MB/0.14U / INFINEON HYS64D32020 GDL-7-B MEMORY SO-DIMM DDR266/256MB/0.15U / MICRON MT8VDDT3264HDG-265C3 MEMORY SO-DIMM DDR266/256MB/0.14U / NANYA NT256D64SH8B0GM-75B MEMORY SO-DIMM DDR266/256MB/ ELPIDA W30256A6EP1652A MEMORY SO-DIMM DDR266/512MB/0.14U /...
  • Page 99 TravelMate 6000 FRU List Picture Speaker Heatsink Reader Screws Chapter 6 Partname And Description TOUCHPAD SPEAKER SET THERMAL MODULE W/FAN SMART CARD READER 4 IN 1 READER SCREW M2.5X4-I-NYLOK SCREW M2.0X3.5-I-NI-NYLOK SCREW M2X3-I-BNI-NYLOK SCREW M2.0X5-I-NI-NYLOK SCREW M2.0X6.0-I-NI-NYLOK SCREW M2.5X2-I-NI-NYLOK SCREW M2.5X3-I-NI-NYLOK SCREW, MM25050IL64 SCREW M2.5*7.0 FOR NEW ANTENNA...
  • Page 100 TravelMate 8000 FRU List Picture Adapter Battery Boards Cables Partname And Description ADAPTER 65W -- TBD ADAPTER 65W -- TBD BATTERY SANYO LI-ION 8CELL 4400mAH SI- QT83 BATTERY SIMPLO LI-ION 8CELL (BATTERY PACK ZG14S2P, 4400mAH) BATTERY SANYO LI-ION 6CELL (MODEL NAME:3UF103450P-2-QC-20,3600 Mah) MODEM CARD , AMBIT T60M283.15 MODEM /BLUETOOTH COMBO BOARD AMBIT...
  • Page 101 TravelMate 8000 FRU List Picture Case/Cover/Bracket Assembly Chapter 6 Partname And Description COVER SWITCH CABLE MODEM CABLE POWER CORD US (3 pin) POWER CORD PRC ( 3 Pin) ZI1S POWER CORD SPARE PART-KOERA ET2S POWER CORD S/P-EU ET2S POWER CORD S/P-UK ET2S POWER CORD S/P-ITALIAN ET2S POWER CORD SPARE PART-SWISS ET2S POWER CORD S/P-AU...
  • Page 102 TravelMate 8000 FRU List Picture Communication Module HDD/ Hard Disk Drive Partname And Description LOWER CASE W/O SPEAKER UPPER CASE W/TOUCHPAD HOLDER I/O BRACKET W/MICROPHONE WIRELESS LAN ANTENNA - BASE WIRELESS LAN ANTENNA - LCD BLUETOOTH ANTENNA INTEL PENTIUM 4-M (NORTHWOOD) 1.8GHZ/ 512K/400FSB/1.3V/478PIN/ C-1 STEPPING INTEL PENTIUM 4-M (NORTHWOOD) 1.9GHZ/ 512K/400FSB/1.3V/478PIN/ C-1 STEPPING...
  • Page 103 TravelMate 8000 FRU List Picture Keyboard Chapter 6 Partname And Description HDD CASE KEYBOARD DARFON US INTERNATIONAL KEYBOARD DARFON CHINESE KEYBOARD DARFON SPANISH KEYBOARD DARFON THAI KEYBOARD DARFON BRAZILIAN PROTUGESE KEYBOARD DARFON UK KEYBOARD DARFON GERMAN KEYBOARD DARFON ITALIAN KEYBOARD DARFON FRENCH KEYBOARD DARFON SWISS/G KEYBOARD DARFON PORTUGUESE KEYBOARD DARFON ARABIC...
  • Page 104 TravelMate 8000 FRU List Picture Main Board Partname And Description LCD 15 IN. SXGA CPT CLAA150PB01 LCD 15 IN. SXGA+ IDT N150P2-L04 LCD 15 IN. SXGA+ LG LP150E06-B3 (200nit) LCD INVERTER W/MAYLAR (SUMIDA- IV12129/T) LCD BRACKET 14.1" RIGHT W/HINGE LCD BRACKET 15" RIGHT W/HINGE LCD BRACKET 14.1”...
  • Page 105 TravelMate 8000 FRU List Picture 251-The System Memory Optical Drive Chapter 6 Partname And Description MAINBOARD W/SMART CARD READER,PCMCI SLOT,W/O CPU MEMORY PCMCIA SLOT MEMORY SO-DIMM DDR266/128MB / INFINEON HYS64D16000GDL-7-B MEMORY SO-DIMM DDR266/256MB/0.14U / INFINEON HYS64D32020 GDL-7-B MEMORY SO-DIMM DDR266/256MB/0.15U / MICRON MT8VDDT3264HDG-265C3 MEMORY SO-DIMM DDR266/256MB/0.14U / NANYA NT256D64SH8B0GM-75B...
  • Page 106 TravelMate 8000 FRU List Picture Pointing Device Speaker Heatsink Reader Screws Partname And Description OPTICAL DEVICE BOARD TOUCHPAD SPEAKER SET THERMAL MODULE W/FAN SMART CARD READER 4 IN 1 READER SCREW M2.5X4-I-NYLOK SCREW M2.0X3.5-I-NI-NYLOK SCREW M2X3-I-BNI-NYLOK SCREW M2.0X5-I-NI-NYLOK SCREW M2.0X6.0-I-NI-NYLOK SCREW M2.5X2-I-NI-NYLOK SCREW M2.5X3-I-NI-NYLOK SCREW, MM25050IL64...
  • Page 107 TravelMate 8000 FRU List Picture Chapter 6 Partname And Description SCREW M2.5*7.0 FOR NEW ANTENNA SCREW I2*3M-NIHY (M2L3) SCREW M2.5X0.45+7I-NYLOK SCREW M2.0X5.0-I-BNI-NYLOK SCREW M2.0X2.5-I-NI-NYLOK SCREW I3*3.5M-NIH(M3L3.5) Part Number 86.T25V7.021 86.T25V7.008 86.T23V7.012 86.T23V7.015 86.A03V7.007 86.A03V7.011...

  • Page 108: Travelmate 6000 Series

    Model Definition and Configuration TravelMate 6000 Series Model Number 6003LCi 15.0" 1.6GHz/1M SXGA+ 6003LMi 15.0" 1.6GHz/1M SXGA+ Appendix A Memory (GB) DDR333 40GB/ 2x256MB 60GB DDR333 60GB 2x256MB Appendix A Card Wireless Reader 24x Combo 4 in 1 802.11b/g 4x DVD- 4 in 1 802.11b/g...

  • Page 109: Travelmate 8000 Series

    TravelMate 8000 Series Model Number 8002LCi 1.5GHz/1M 8003LCi 1.6GHz/1M 8003LMi 1.6GHz/1M NOTE: BT refers to bluetooth Memory (GB) 15.0" DDR333 60GB SXGA+ 2x256MB 15.0" DDR333 60GB SXGA+ 1x256MB DDR333 2x256MB 15.0" DDR333 60GB SXGA+ 2x256MB Card Wireless Reader 24x Combo 4 in 1 802.11b/g 24x Combo...
  • Page 110 Appendix A...

  • Page 111: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® functions are tested under Windows XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 112: Microsoft Windows ® Xp Pro Environment Test

    CRT Monitor: Dell 2000FP Dell Trinitron 21” Philips Brilliance 109P 19” Silicon Graphics 21” ViewSonic GS773 ViewSonic GS790 LCD Monitor: LCD Acer AL722 LCD akia KX1 Projector: Acer 7755C Panasonic PT-L556EA Panasonic PT-L757U Printer: HP Laser Jet 2100 HP Desk Jet 840C...
  • Page 113 HD DeskJet 930C HP DeskJet 840C USB Multi-Function Office Machine: HP 2110C USB FDD: Teac USB FDD Acer Y-E Data USB FDD MIC USB FDD YD-8U10 Logitec USB FDD USB Handy Drive: USB Drive 128MB Apacer HandyDrive 256MB USB LAN:...
  • Page 114 Item USB Port GB LAN HUB LAN Hub S-Video PC Cards Specifications USB Modem: USB Communicator JATON K56/V.90 FAX/Modem USB Zip: IOMEGA USB ZIP 250 IOMEGA USB ZIP 100 USB Scanner: HP ScanJet 5300c HP ScanJet 5200c USB Speaker: Philips USB Speaker dss330 Philips USb Speaker (Digital speaker system) USB HUB: PCI_USB HUB\UH-400 USB HUB NET \UH-124...
  • Page 115 Item PC Cards PC Cards Audio Jacks Access Point Appendix B Specifications LAN+Modem card: Xircom CreditCard Ethernet + Modem 56k (CEM56-100) ATA Card: PCMCIA IDE/ATAPI Controller(FLASH/32MB) Microdrive: IBM 340MB Microdrive Click: IOMEGA Clik! PC CARD DRIVE Zip Card: IOMEGA USB ZIP 250 1394 CardBus Card: Compaq 1394 CardBus Card VST Fire Wire 1394 CardBus Card...
  • Page 116 Appendix B...

  • Page 117: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 118 Appendix C...

  • Page 119: Index

    AFLASH Utility 43 Audio 26 Battery Pack 50 BIOS 22 package 22 password control 22 ROM size 22 ROM type 22 vendor 22 Version 22 BIOS Setup Utility 31 BIOS Supports protocol 22 BIOS Utility 31 Basic System Settings 36 Navigating 32 Onboard Device Configuration 38 Startup Configuration 37...
  • Page 120 Battery Pack 64 Processor 22 Second Level Cache 22 System Block Diagram 3 Layout 4 System Diagnostic Diskette 43 System Memory 22 System Utilities 31 System Utility Diskette 43 Test Compatible Components 103 Touchpad Check 64 Troubleshooting 61 Undetermined Problems 77 USB 27 utility BIOS 31...

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Travelmate 8000Travelmate 6000 seriesTravelmate 8000 series

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