Lenovo Skylight UX User Manual page 34

S10-3 UserGuide V1.0_en.book Page 22 Friday, December 25, 2009 3:58 PM
Chapter 4. Troubleshooting
I forgot my password.
Sleep or hibernation problems
The computer enters sleep
mode unexpectedly.
The computer enters sleep
mode immediately after
Power-on self-test (POST).
Note:If the battery is charged and the temperature is within range, have the computer
serviced.
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• If you forget your user password, you must take
your computer to a Lenovo authorized servicer or a
marketing representative to have the password
changed.
• If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk
drive replaced. Proof of purchase is required, and a
fee will be charged for parts and service.
• If you forget your supervisor password, a Lenovo
authorized servicer cannot reset your password.
You must take your computer to a Lenovo
authorized servicer or a marketing representative to
have the system board replaced. Proof of purchase
is required, and a fee will be charged for parts and
service.
• If the processor overheats, the computer
automatically enters sleep mode to allow the
computer to cool and to protect the processor and
other internal components. Check the settings for
sleep mode.
• Make sure that:
- The battery is charged.
- The operating temperature is within the
acceptable range. See "Appendix B. Use, and care
Information" on page 32.