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Symptom
Possible cause
Some features
The wrong TV mode may
are not
be selected
available
Roku
Symptom
Possible cause
How can I find
out more about
using my TV?
I can't turn my
TV on with the
Your TV is "asleep"
Roku mobile
app
TV and mobile app not
on same wireless
I can't find my
network
TV with the
Roku mobile
TV not powered or
app
working normally
Network
Symptom
Possible cause
Network connection
may not be set up
I cannot
connect to the
Network name or
Internet
password may have
changed
Wireless LAN not
Streaming
optimized
keeps pausing
to load more
data
Insufficient broadband
speed
Try this...
• You may have Set up for store mode when you set up your
TV. Store use mode is for retail environments only. In Store use
mode, some of your TV's features are missing or limited. If you
selected Set up for store use and you want to change to Set
up for home use, you have to reset your TV to the factory
defaults.
Go to Settings > System > Advanced system settings >
Factory reset.
Try this...
• If you need help with using your TV or Roku, go to:
https://go.roku.com/tvmanual
• You will need to use the physical remote button to "wake up"
or turn on your TV.
• Make sure that your TV and the mobile app are on the same
network.
• Make sure that your TV is connected to a working power outlet
and that your TV is turned on. See
page 35.
Try this...
• If you did not connect to the Internet when you first set up
your TV, set up a network connection.
• If your network name or password has changed, you need to
update your network connection.
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Roku TVs supports dual band.
• Turn off other wireless connections that may also be using
bandwidth.
www.insigniaproducts.com
49" FHD 1080p, 60Hz, LED Roku TV
Connecting power
on
43
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