LG BD390C Owner's Manual page 57

BD390-N.BCANLLK-NEW-ENG 8/18/09
Troubleshooting
Symptom
BD-Live feature does not • The internal Flash Memory does not have enough
work.
• Internet connection is not established.
• Your broadband speed is not fast enough to use the
• The [BD-LIVE connection] option in the [Setup] menu
Streaming video services
• Your broadband service speed may not be fast
(such as YouTube, etc.)
often stop or "buffer" during
playback.
The YouTube ID is not • The ID list is full.
automatically stored in the
ID list.
Shared folder or files from • The firewall or anti-virus software on your media server
the media server are not
displayed on the [My Media]
• The folders or files have been added or removed after
menu.
The shared files from media
• Shared file is not playable file on the player.
server are not played on the
[My Media] menu.
5:22 PM Page 57
Possible Cause
space.
BD-Live features.
is set to [Prohibited].
enough to stream video services (such as YouTube,
etc.)
is running.
a directory has been indexed already.
Correction
• Change the [BD Storage Select] to [USB Storage] or for-
mat the internal Flash Memory using [BD Storage Clear]
option in the [Setup] menu.
• Ensure that the unit is correctly connected to the local area
network and can access the internet (see pages 20-23).
• Contact your Internet Service Provider (ISP) and increase
the broadband speed is recommended.
• Set the [BD-LIVE connection] option to [Permitted].
• Contact your Internet Service Provider (ISP) and increase
the broadband speed is recommended.
• Delete one of the stored IDs and sign in with the ID again.
• Turn off the firewall or anti-virus software running on your
media server.
• Rescan the shared folder on your media server.
• See "File requirement" on page 48.
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