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Solving Problems
The following causes can be considered.
The paper is loaded incorrectly.
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
Related Information
"Loading Paper" on page 31
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The size of the paper is set incorrectly.
Select the appropriate paper size setting.
The originals are not placed correctly.
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.
You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the scanner glass.
Related Information
"Placing Originals" on page 35
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There is dust or dirt on the scanner glass or document mat.
When scanning from the control panel and selecting the auto scan area cropping function, remove any trash or
dirt from the scanner glass and document mat. If there is any trash or dirt around the original, the scanning range
expands to include it.
Related Information
"Cleaning the Scanner Glass" on page 151
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"Cleaning the Scanner Glass" on page 151
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Original Size is wrong in copy setting.
Select the appropriate Original Size in the copy setting.
Related Information
"Advanced Menu Options for Copying" on page 88
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If the printer is placed in a location near a light source or subjected to direct sunlight, the original
size may not be detected correctly.
Select the original size manually, and then try again.
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Printing, Copying, Scanning, and Faxing Quality is Poor
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Copy Quality is Poor
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