Other Issues - Samsung UE78KS9000 E-Manual

Other Issues

Use these procedures to resolve other issues which may occur.
The problem
The TV is hot.
The picture won't display in
full screen.
The "Mode Not Supported"
message appears.
The Subtitles item in the TV
menu is greyed out.
The TV smells of plastic.
The Signal Information
under Self Diagnosis
activated.
The TV is tilted to the side.
The stand is wobbly or
crooked.
The remote control, and/or
voice does not work.
The Broadcasting option has
been deactivated.
The settings are lost after 5
minutes or every time the TV
is turned off.
There is an intermittent loss
of audio or video.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top of the TV. The bottom, however, may feel hot to the touch after extended
use. Children watching TV need constant adult supervision to prevent them
from touching the TV. This heat, however, is not a defect and does not affect
the TV's functionality.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full
screen.
The output resolution of the attached device is not supported by the TV.
Check the TV's supported resolutions and adjust the external device's output
resolution accordingly.
When an external device is connected with an HDMI or Component cable, the
Subtitle is unavailable. Adjust the subtitle setting on the external device.
This smell is normal and will dissipate over time.
option
Verify that the current channel is a digital channel.
isn't
The Signal Information
Remove the base stand from the TV and reassemble it.
Make sure the indicator arrows on the stand and stand holder are properly
aligned.
The TV ships with protective stickers covering some of the sensors. Make sure
all of the stickers have been removed.
Broadcasting
The Broadcasting
or satellite box.
The Broadcasting
the timeshift function is running.
If the Usage Mode
automatically reset every 5 minutes.
Change the
Usage Mode) to
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are
mounting the TV to a wall, we recommend using cables with 90-degree
connectors.
is only available for digital channels.
is only available when the
menu cannot be accessed while you watch TV using a cable
menu cannot be accessed while a recording is in progress or
is set to Retail Mode, the TV's audio and video settings are
Usage Mode ( Settings
Home Mode.
Try this!
Source is set to TV.
System Expert Settings