Samsung MS19M8020TS/AA User Manual page 34

Troubleshooting
Problem
The oven stops The user has opened
while in operation. the door to turn food
over.
The power turns off The oven has been
during operation. cooking for an
extended period of
time.
The cooling fan is not
working.
Trying to operate the
oven without food
inside.
There is not enough
ventilation space
around the oven.
Several appliances or
devices are plugged
into the same outlet.
There is no power Power is not supplied.
to the oven.
There is a popping Cooking sealed food or
sound during using a container with a
operation, then the lid may causes popping
oven doesn't work. sounds.
34 English
MS19M8020TS_AA_DE68-04466A-00_EN.indd 34
Cause Action
After turning over the food,
press the START button again to
start operation.
After cooking for an extended
period of time, let the oven cool.
Listen for the sound of the
cooling fan.
Put food in the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation.
Check the installation guide and
make sure that the microwave is
far enough away from walls and
cabinets for proper ventilation.
Unplug all other appliances or
devices from the outlet.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
Do not use sealed containers
as they may burst during
cooking due to expansion of the
contents.
Problem Cause
The oven exterior There is not enough
gets too hot during ventilation space
operation. around the oven.
Objects are on top of
the oven.
The door cannot be Food residue is stuck
opened properly. between the door and
oven interior.
The oven does not The oven may not
heat. work, too much food
is being cooked, or
improper cookware is
being used.
Action
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Check the
installation guide and make
sure that the microwave is far
enough away from walls and
cabinets for proper ventilation.
Remove all objects on the top of
the oven.
Clean the oven and then open
the door.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a flat bottom.
2017-03-31 2:28:02