Samsung SM-N9810 User Manual
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Samsung SM-N9810 User Manual

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USER MANUAL
SM-N9810
SM-N9860
English (HK). 11/2020. Rev.1.2
www.samsung.com/hk

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  • Page 1 USER MANUAL SM-N9810 SM-N9860 English (HK). 11/2020. Rev.1.2 www.samsung.com/hk...

  • Page 2: Table Of Contents

    Samsung Daily Charging the battery Samsung Pay SIM or USIM card (nano-SIM card) Samsung Health Memory card (microSD card) 100 Samsung Notes (Galaxy Note20 Ultra 5G) 103 Samsung Members Turning the device on and off 104 PENUP Initial setup 104 Galaxy Wearable...
  • Page 3 Table of Contents 121 Link to Windows 149 Privacy 122 Samsung Global Goals 150 Location 122 Google apps 150 Accounts and backup 151 Samsung Cloud 152 Google Settings 152 Advanced features 153 Motions and gestures 123 Introduction 154 Dual Messenger...

  • Page 4: Key Features

    Camera Samsung DeX Take high-resolution, high-quality photos or Experience multitasking on a large videos. You can also take professional-level screen with the Samsung DeX wireless videos in pro video mode. Refer to Camera connection. Refer to Samsung DeX for more for more information.

  • Page 5: Basics

    Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in. • Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
  • Page 6 Basics • Depending on the region or service provider, a screen protector is attached for protection during production and distribution. Damage to the attached screen protector is not covered by the warranty. • You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment.
  • Page 7 Basics Maintaining water and dust resistance Your device supports water- and dust-resistance. Follow these tips carefully to maintain the water- and dust-resistance of your device. Failure to do so may result in damage to your device. • Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for more than 30 minutes.

  • Page 8: Device Overheating Situations And Solutions

    • If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
  • Page 9 • Delete unnecessary files or unused apps. • Decrease the screen brightness. • If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
  • Page 10 Basics Precautions for device overheating If you begin to feel uncomfortable due to the device overheating, stop using the device. When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models. •...

  • Page 11: Device Layout And Functions

    • Appearances and specifications are subject to change without prior notice. • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
  • Page 12 Basics Device layout ► Galaxy Note20 Ultra 5G: Speaker SIM card / Memory card tray Proximity/Light sensor Front camera Volume key Touchscreen Side key Edge screen Edge screen Fingerprint recognition sensor S Pen Earphone jack / Multipurpose jack (USB Type-C) Microphone Flash GPS antenna...
  • Page 13 Basics ► Galaxy Note20 5G: SIM card tray Speaker Proximity/Light sensor Front camera Volume key Side key Touchscreen Fingerprint recognition sensor S Pen Earphone jack / Multipurpose jack (USB Type-C) Microphone GPS antenna Rear camera Flash Microphone NFC antenna / MST antenna / Wireless charging coil Main antenna...
  • Page 14 • If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre. • If dust or foreign materials enter the microphone, speaker, or receiver, the device’s sound may become quiet or certain features may not work.
  • Page 15 Basics Hard keys Function • When the device is off, press and hold to turn it on. • Press to turn on or lock the screen. Side key • Press and hold to start a conversation with Bixby. Refer to Using Bixby for more information.

  • Page 16: Charging The Battery

    Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.
  • Page 17 • If you use the wireless charger in areas with weak network signals, you may lose network reception. • Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly. Quick charging Launch the Settings app, tap Device care → Battery → Charging, and then activate the feature you want.
  • Page 18 • Only devices that support the wireless charging feature can be charged using this feature. Some devices may not be charged. To see devices that support the Wireless PowerShare feature, visit the Samsung website. • To charge properly, do not move or use either device while charging.
  • Page 19 Basics Setting the limit for power sharing You can set the device to stop power sharing when the remaining battery power drops below a certain level. Launch the Settings app, tap Device care → Battery → Wireless PowerShare → Battery limit, and then set the limit.

  • Page 20: Sim Or Usim Card (Nano-Sim Card)

    • If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
  • Page 21 Insert the tray back into the tray slot. • Use only a nano-SIM card. • Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

  • Page 22: Memory Card (Microsd Card) (Galaxy Note20 Ultra 5G)

    Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.
  • Page 23 To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre. • Frequent writing and erasing of data shortens the lifespan of memory cards.

  • Page 24: Turning The Device On And Off

    Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.

  • Page 25: Initial Setup

    Basics Turning the device on Press and hold the Side key for a few seconds to turn on the device. Turning the device off To turn off the device, press and hold the Side key and the Volume Down key simultaneously.

  • Page 26: Samsung Account

    Finding your ID and resetting your password If you forget your Samsung account ID or password, tap Find ID or Reset password on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.

  • Page 27: Transferring Data From Your Previous Device (Smart Switch)

    • Limitations apply. Visit www.samsung.com/hk/apps/smart-switch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Transferring data using a USB cable You can connect your previous device to your device with the USB cable to easily and quickly transfer data.
  • Page 28 Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the device’s USB cable.

  • Page 29: Understanding The Screen

    Basics Understanding the screen Controlling the touchscreen Tapping Tapping and holding Tap the screen. Tap and hold the screen for approximately 2 seconds. Dragging Double-tapping Tap and hold an Double-tap the item and drag screen. it to the target position. Swiping Spreading and pinching...
  • Page 30 Basics Navigation bar (soft buttons) When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
  • Page 31 Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen.
  • Page 32 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
  • Page 33 Basics Launching Finder Search for content on the device quickly. On the Apps screen, tap Search. Alternatively, open the notification panel, swipe downwards, and then tap Enter a keyword. Apps and content on your device will be searched. If you tap on the keyboard, you can search for more content.
  • Page 34 Basics • Moving apps from a folder Tap and hold an app to drag it to a new location. • Deleting a folder Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The folder’s apps will be relocated to the Apps screen.
  • Page 35 Basics Lock screen Pressing the Side key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on. If the screen is off, press the Side key to turn on the screen.
  • Page 36 Basics Icon Meaning LTE network connected 5G network connected LTE network connected in LTE network that includes the 5G network Wi-Fi connected Bluetooth feature activated S Pen connected/disconnected S Pen battery power level Location services being used Call in progress Missed call New text or multimedia message Alarm activated...

  • Page 37: Notification Panel

    Basics Notification panel When you receive new notifications, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
  • Page 38 Basics To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap → Button order, tap and hold a button, and then drag it to another location. Controlling media playback Take control of music or video playback easily using the Media feature.
  • Page 39 Basics Viewing notifications via the pop-up window When you receive a notification with edge lighting, you can quickly view its content and perform available actions by opening the pop-up window. For example, if you receive a message while watching a video or playing a game, you can view the message and reply to it without switching the screen.

  • Page 40: Screen Capture And Screen Record

    Basics Screen capture and screen record Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. How to capture a screenshot Use the following methods to capture a screenshot.

  • Page 41: Entering Text

    Basics Screen record Record the screen while using your device. (Screen recorder) to Open the notification panel, swipe downwards, and then tap activate it. Select a sound setting and tap Start recording. After a countdown, recording will start. • To write or draw on the screen, tap •...
  • Page 42 • : Search for content and enter it. • : Translate text and enter it. • : Enter your personal information registered to Samsung Pass. • : Add an item from the clipboard. • : Change the keyboard mode. •...
  • Page 43 Basics • : Share video links. • : Enter stickers. Some features may not be available depending on the service provider or model. Copying and pasting Tap and hold over text. Drag to select the desired text, or tap Select all to select all text. Tap Copy or Cut.

  • Page 44: Installing Or Uninstalling Apps

    Apps and features Installing or uninstalling apps Galaxy Store Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Launch the Galaxy Store app. Browse apps by category or tap to search for a keyword.
  • Page 45 S Pen actions. • If water enters the S Pen slot, gently shake the device to remove the water from the slot before using it. • If the S Pen is not working properly, take it to a Samsung Service Centre.
  • Page 46 Apps and features Detaching the S Pen Press the end of the S Pen to disengage it. Then, pull the S Pen from the slot. To store the S Pen, reinsert it into the slot and push it until it clicks into place. Charging the S Pen The S Pen must be charged before you can control apps remotely by using the S Pen button.
  • Page 47 Apps and features Taking photos with the S Pen Even though you take photos with your device placing for a distance, you can easily take photos by pressing the S Pen button without setting a timer. Launch the Settings app, tap Advanced features → S Pen → Air actions, and then tap the switch to activate the feature.

  • Page 48: Pen

    Tap Connect new S Pen. S Pen will be connected. You may experience a brief delay before it finishes connecting. • You can only connect Samsung-approved S Pens that support Bluetooth Low Energy (BLE). • Do not detach the S Pen from the device when it is being connected. Doing so will interrupt the process.
  • Page 49 S Pen button. Refer to Samsung Notes for more information. • View all notes: View all notes in the Samsung Notes app. • Smart select: Use the S Pen to select an area and perform actions, such as sharing or saving. Refer to Smart select for more information.
  • Page 50 Apps and features • AR Doodle: Record fun videos with virtual handwriting or drawings on faces or anywhere else. Refer to AR Doodle for more information. • Translate: Hover the S Pen over a word to translate it. Refer to Translate for more information.
  • Page 51 Apps and features Select a desired shape icon on the toolbar and drag the S Pen across the content you want to select. Select an option to use with the selected area. • Extract text: Extract text from the selected area. •...
  • Page 52 Apps and features • Before capturing a video, make sure that the video is playing. • The maximum duration you can capture an area of the video for will be displayed on the screen. • When capturing an area from a video, its sound will not be recorded. Tap Stop to stop capturing.
  • Page 53 Apps and features Live messages Instead of a text message, create and send a unique message by recording your actions while handwriting or drawing a live message and saving it as an animated file. When you want to send an animated message, open the Air command panel and tap Live messages.
  • Page 54 Apps and features Translate Hover the S Pen over the text you want to translate. The units included in the text will also be converted. When there is text you want to translate, open the Air command panel and tap Translate. Select the languages on the translator panel at the top of the screen.
  • Page 55 Apps and features Bixby Vision When you hover the S Pen over the content, the content is recognised and available search icons will appear. Use the features to search for similar images, detect and translate text, and more. Refer to Bixby Vision for more information.
  • Page 56 Apps and features Write on calendar Fill in your plans easily and quickly by writing or drawing on the calendar screen. Open the Air command panel, tap Write on calendar, and then fill in your plans on the calendar. When you are finished, tap Save. To edit it, tap . Undo Pen settings Select and edit.
  • Page 57 When you tap Save or reinsert the S Pen into the slot after writing a memo, the memo will be saved to Samsung Notes. Change the pen colour. Save the memo in Samsung Notes. Change the line thickness. Pin the memo on the Always On Display.
  • Page 58 To edit the pinned memo, double-tap the memo. If you pin the edited memo on the Always On Display again, the original memo will be saved to Samsung Notes. To minimise the pinned memo, double-tap .

  • Page 59: Phone

    Apps and features Phone Introduction Make or answer voice and video calls. If the area around the rear camera is covered, unwanted noises may incur during a call. Remove accessories, such as a screen protector or stickers, around the rear camera area. Making calls Launch the Phone app and tap Keypad.
  • Page 60 Apps and features Using speed dial To set a number to speed dial, launch the Phone app, tap Keypad or Contacts → → Speed dial numbers, select a speed dial number, and then add a phone number. To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10 and up, tap the first digit(s) of the number, and then tap and hold the last digit.
  • Page 61 Apps and features Blocking phone numbers Block calls from specific numbers added to your block list. Launch the Phone app and tap → Settings → Block numbers. Tap Recents or Contacts, select contacts or phone numbers, and then tap Done. To manually enter a number, tap Add phone number, enter a phone number, and then When blocked numbers try to contact you, you will not receive notifications.

  • Page 62: Contacts

    Launch the Settings app, tap Accounts and backup → Accounts and select the account to sync with. Tap Sync account and tap the Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate...
  • Page 63 Apps and features Searching for contacts Launch the Contacts app. Tap at the top of the contacts list and enter search criteria. Tap the contact. Then take one of the following actions: • : Add to favourite contacts. • : Make a voice call. •...

  • Page 64: Messages

    Apps and features Messages Introduction Send and view messages by conversation. You may incur additional charges for sending or receiving messages when you are roaming. Sending messages Launch the Messages app and tap Add recipients and enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.

  • Page 65: Internet

    Apps and features Deleting messages Tap and hold a message to delete, then tap Delete. Changing message settings Launch the Messages app, tap → Settings. You can block unwanted messages, change notification settings, and more. Internet Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently.

  • Page 66: Camera

    Apps and features Tap the Lock Secret mode switch to activate it, tap Start, and then set a password for secret mode. In secret mode, the device will change the colour of the toolbars. To deactivate secret → Turn off Secret mode. mode, tap In secret mode, you cannot use some features, such as screen capture.
  • Page 67 Apps and features Camera settings Options for current shooting mode Zoom Scene optimiser Shooting modes list Preview thumbnail Switch between the front and rear Take a photo. cameras. • The preview screen may vary depending on the shooting mode and which camera is being used.
  • Page 68 Apps and features Using zoom features Select or drag it to the left or right to zoom in or out. Alternatively, spread two fingers apart on the screen to zoom in, and pinch to zoom out. If the zoom ratio exceeds a certain level, a zoom guide map will appear to indicate where you are zooming in on the image.
  • Page 69 Apps and features • : Select a metering method. This determines how light values are calculated. Centre-weighted uses the light in the centre portion of the shot to calculate the Spot uses the light in a concentrated centre area of the shot to exposure of the shot.
  • Page 70 Apps and features Shot suggestions The camera suggests the ideal composition for the photo by recognising the position and angle of your subject. On the preview screen, tap and tap the Shot suggestions switch to activate it. On the shooting modes list, tap PHOTO. A guide will appear on the preview screen.
  • Page 71 Apps and features Applying filter and beauty effects You can select a filter effect and modify facial features, such as your skin tone or face shape, before taking a photo. On the preview screen, tap Select effects and take a photo. If you use the My filters feature, you can create your own filter using an image with a colour tone you like from Gallery.
  • Page 72 Apps and features Recording high-resolution videos Record high-resolution videos with a maximum resolution of 8K. → and record a video. To change the video size, tap on the preview screen and select an option under Videos. When you finish recording a video, play the video in the Gallery app. When you tap on a frame that you like, the frame will be saved as a high-resolution photo.
  • Page 73 Apps and features Pro mode / Pro video mode Capture photos or videos while manually adjusting various shooting options, such as exposure value and ISO value. On the shooting modes list, tap MORE → PRO or PRO VIDEO. Select options and customise the settings, and then tap to take a photo or tap to record a video.
  • Page 74 Apps and features Recording high-resolution pro videos Record high-resolution pro videos with a maximum resolution of 8K. → and record a pro video. To change the video size, tap on the preview screen and select an option under Videos. When you finish recording a pro video, play it in the Gallery app. When you tap on a frame that you like, the frame will be saved as a high-resolution photo.
  • Page 75 Apps and features Food mode Take photos of food with more vibrant colours. On the shooting modes list, tap MORE → FOOD. Tap the screen and drag the circular frame over the area to highlight. The area outside the circular frame will be blurred. To resize the circular frame, drag a corner of the frame.
  • Page 76 Apps and features When Ready appears on the preview screen, tap to take a photo or tap to record a video. Background effects Background effect intensity adjustment bar • The available options may vary depending on the shooting mode. • Use this feature in a place that has sufficient light. •...
  • Page 77 Apps and features Use this feature in a place that has sufficient light. When recording a video indoors with insufficient or poor lighting, the screen may appear dark or be grainy. The screen may flicker in certain lighting conditions, such as in places with fluorescent lighting. Recording super slow motion videos automatically To capture the moment in super slow motion when motion is detected in the motion detection area, tap...
  • Page 78 Apps and features Hyperlapse mode Record scenes, such as passing people or cars, and view them as fast-motion videos. On the shooting modes list, tap MORE → HYPERLAPSE. and select a frame rate option. If you set the frame rate to Auto, the device will automatically adjust the frame rate according to the changing rate of the scene.
  • Page 79 Apps and features – Save RAW copies: Set the device to save photos as uncompressed RAW files (DNG file format) in pro mode. RAW files retain all of a photo’s data for the best image quality, but they will take up more memory. When using the Save RAW copies feature, each photo is saved in two formats, DNG and JPG.
  • Page 80 Apps and features • Tracking auto-focus: Set the device to track and automatically focus on a selected subject. When you select a subject on the preview screen, the device will focus on the subject even if the subject is moving or you change the camera’s position. Tracking a subject may fail in the following conditions: •...

  • Page 81: Gallery

    Apps and features Gallery Introduction View images and videos stored in your device. You can also manage images and videos by album or create stories. Using Gallery Launch the Gallery app. More options Search for images. Create movies. Group similar images. Grouping similar images Launch the Gallery app and tap to group similar images and display only the best shots as...
  • Page 82 Apps and features Viewing images Launch the Gallery app and select an image. To view other files, swipe to the left or right on the screen. More options Bixby Vision Modify the image. Share the image with others. Add the image to favourites. Delete the image.
  • Page 83 Apps and features Viewing videos Launch the Gallery app select a video to play. To view other files, swipe to the left or right on the screen. More options Capture the current Create an animated GIF. screen. Switch to the pop-up Change the screen ratio.
  • Page 84 You can view images and videos saved in the cloud in your Gallery app and from other devices. When you connect your Samsung account and Microsoft account, you can set the cloud storage as Microsoft OneDrive.

  • Page 85: Ar Zone

    Apps and features AR Zone Introduction AR Zone provides you AR related features. Choose a feature and capture fun photos or videos. Launching AR Zone Use the following methods to launch AR Zone: • Launch the AR Zone app. • Launch the Camera app and tap MORE → AR ZONE. Some features may not be available depending on the service provider or model.
  • Page 86 Apps and features Deleting an emoji → Manage emojis, tick the emoji Launch the AR Zone app and tap AR Emoji Camera. Tap you want to delete, and then tap Delete. The emoji and its emoji stickers will be deleted. Capturing photos or videos with emojis Create fun photos or videos with emojis using various shooting modes.
  • Page 87 You can use your emoji stickers during a conversation via messages or on a social network. The following actions are an example of using your emoji stickers in the Messages app. → While composing a message in the Messages app, tap on the Samsung keyboard. Tap the emoji icon. Select one of your emoji stickers.
  • Page 88 Apps and features AR Doodle Record fun videos with virtual handwriting or drawings on people or pets’ (cat and dogs) faces or anywhere else. When the camera recognises a face or space, the doodles on the face will follow the face as it moves, and the doodles in the space will be fixed in the same place even if the camera moves.

  • Page 89: Bixby

    Press and hold the Side key to launch Bixby. The Bixby intro page will appear. After you select the language to use with Bixby, sign in to your Samsung account, and complete the setup by following the on-screen instructions, the Bixby screen will appear.
  • Page 90 Apps and features If Bixby asks you a question during a conversation, while pressing and holding the Side key, answer Bixby. Or, tap and answer Bixby. If you are using headphones or Bluetooth audio devices, or start a conversation by saying “Hi, Bixby”, you can continue the conversation without tapping the icon.

  • Page 91: Bixby Vision

    • This feature may not be available or you may not get correct search results depending on the image size, format, or resolution. • Samsung is not responsible for the product information provided by Bixby Vision. Launching Bixby Vision Launch Bixby Vision using one of these methods.

  • Page 92: Bixby Routines

    Apps and features Bixby Routines Introduction Add your repeated usage patterns as routines and use your device more conveniently. For example, a ‘before bed’ routine will perform actions, such as turning on silent mode and dark mode, to not be jarring on your eyes and ears when you use the device before going to bed.
  • Page 93 Apps and features Adding recommended routines When your device learns your usage patterns, it will recommend adding useful or frequently used features as routines. When the recommendation notification appears, tap View all and add it as your own routine. Using routines Running auto routines Auto routines will run automatically when their conditions are detected.

  • Page 94: Multi Window

    Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Split screen view Pop-up view Some apps may not support this feature.
  • Page 95 Apps and features Launching apps from the Edge panel While using an app, drag the Edge panel handle towards the centre of the screen. Tap and hold an app, drag it to the left, and then drop it where Drop here to open appears.

  • Page 96: Samsung Daily

    Access additional card options. Contents If you want to deactivate Samsung Daily, tap and hold an empty area, or pinch your fingers together on the Home screen. Then, swipe to the right on the screen and tap the Samsung Daily switch to deactivate it.

  • Page 97: Samsung Pay

    You can view more information, such as cards that support this feature at www.samsung.com/hk/samsungpay. • To make payments with Samsung Pay, the device may be required a connection to a Wi-Fi or mobile network depending on the region. • This feature may not be available depending on the service provider or model.
  • Page 98 Making payments Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. Then, on the cards list, swipe to the left or right and select a card to use.

  • Page 99: Samsung Health

    Using Samsung Health Launch the Samsung Health app. When running this app for the first time or restart it after performing a data reset, follow the on-screen instructions to complete the setup. To edit items on the Samsung Health home screen, tap Manage items at the bottom of the trackers list.

  • Page 100: Samsung Notes

    Create notes by entering text from the keyboard or by handwriting or drawing on the screen. You can also insert images or voice recordings into your notes. Creating notes Launch the Samsung Notes app, tap , and then create a note. You can change the input method by tapping Insert files.
  • Page 101 Apps and features Using the eraser When you want to erase handwriting from a note, tap and select an area to erase. Alternatively, select an area while pressing and holding the S Pen button. To change the eraser type, tap once more.
  • Page 102 Apps and features Changing styles You can change the style of your handwriting and drawings. After writing or drawing on the screen, tap twice and select a colour or line thickness you want. Then, point the S Pen toward where you want to apply the style. When the icon appears, tap where you want to change the style.

  • Page 103: Samsung Members

    You can also share information with others in the Galaxy users’ community or view the latest news and tips. Samsung Members can help you solve any problems you might encounter while using your device.

  • Page 104: Penup

    Launch the Settings app, tap Accounts and backup → Accounts, and then select the account to sync with. Tap Sync account and tap the Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate → → Add new To add accounts to sync with, launch the Calendar app and tap account.

  • Page 105: Reminder

    Apps and features Reminder Register to-do items as reminders and receive notifications according to the condition you set. • To receive more accurate notifications, connect to a Wi-Fi or mobile network. • To use location reminders, the GPS feature must be activated. Location reminders may not be available depending on the model.

  • Page 106: Voice Recorder

    Apps and features Voice Recorder Record or play voice recordings. Launch the Voice Recorder app. to start recording. Speak into the microphone. • Tap to pause recording. • While making a voice recording, tap BOOKMARK to insert a bookmark. to finish recording. Enter a file name and tap Save.

  • Page 107: My Files

    Apps and features To mute certain sound sources, tap for the corresponding direction that sound is to be muted. The icon will change to and the sound will be muted. Muted sound source Unmuted sound source My Files Access and manage various files stored in the device. Launch the My Files app.

  • Page 108: Game Launcher

    Apps and features Game Launcher Game Launcher gathers your games downloaded from Play Store and Galaxy Store into one place for easy access. You can set the device to game mode to play games more easily. Launch the Game Launcher app and select the game you want. •...

  • Page 109: Game Booster

    Apps and features Game Booster Game Booster lets you play games in a better environment. You can use Game Booster while playing games. To open the Game Booster panel while playing games, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. If you have set the navigation bar to use Swipe gestures, open the notification panel and tap Tap to open Game Booster.

  • Page 110: Samsung Kids

    (Samsung Kids) to activate Open the notification panel, swipe downwards, and then tap it. The Samsung Kids screen will appear. When starting Samsung Kids for the first time or after performing a data reset, follow the on-screen instructions to complete the setup.

  • Page 111: Sharing Content

    Apps and features Sharing content Share content by using various sharing options. The following actions are an example of sharing images. Launch the Gallery app and select an image. and select a sharing method you want. You may incur additional charges when sharing files via the mobile network. Quick Share Sharing content with nearby devices Share content with nearby devices via Wi-Fi Direct or Bluetooth, or with SmartThings...
  • Page 112 • Everyone: Allow any nearby devices to share with your device. Link Sharing Share large files. Upload files to the Samsung storage server and share them with others via a Web link. Launch the Gallery app and select an image.

  • Page 113: Music Share

    Apps and features Music Share Introduction The Music Share feature allows you to share your Bluetooth speaker that is already connected to your device with another person. You can also listen to the same music on your Galaxy Buds and another person’s Galaxy Buds. This feature is available only on devices that support the Music Share feature.

  • Page 114: Smart View

    Apps and features On your friend’s smartphone, open the notification panel, swipe downwards, and then tap (Music Share) to activate it. You can use additional features, such as setting who to share your device with, by tapping and holding (Music Share). On your smartphone, open the notification panel and tap Media.

  • Page 115: Samsung Dex

    Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display, such as a TV or monitor, or to a computer. Accomplish tasks you want done on your smartphone quickly and easily on a large screen using a keyboard and mouse.
  • Page 116 (USB Type-C to HDMI) Wired connections to computers You can use Samsung DeX by connecting your smartphone to a computer using a USB cable. To use the USB cable supplied with the device, the computer must have a USB Type-C port.
  • Page 117 Apps and features On your smartphone’s screen, tap Start now. When they are connected, the Samsung DeX screen will appear on the computer. Connecting to a TV wirelessly You can use Samsung DeX by connecting your smartphone to a TV wirelessly.
  • Page 118 • You can set the mouse pointer to flow from the external display to the smartphone’s screen. Launch the Settings app, select Samsung DeX → Mouse/trackpad, and then select the Flow pointer to phone screen switch to activate it.
  • Page 119 Controlling on a computer Control the Samsung DeX screen using the keyboard and mouse connected to the computer. You can move files easily between the computer and Samsung DeX by drag and drop, and you can also copy and paste text.
  • Page 120 Copying files On the Samsung DeX screen, click and hold a file to select it in the My Files app or Gallery app and drag it to the computer screen. On the computer screen, select a file and drag it to the Samsung DeX screen, the My Files app, or the Gallery app.

  • Page 121: Link To Windows

    Apps and features Link to Windows You can connect your device to a Windows PC to instantly access your device’s data, such as photos or messages, on the computer. When calls or messages come in, you can receive them on the computer. •...

  • Page 122: Samsung Global Goals

    These goals have the power to end poverty, fight inequality, and stop climate change. With Samsung Global Goals, learn more about the global goals and join the movement for a better future.

  • Page 123: Settings

    Settings Introduction Customise device settings. Launch the Settings app. To search for settings by entering keywords, tap Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections. • Wi-Fi: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices.

  • Page 124: Wi-Fi

    Settings • Data usage: Keep track of your data usage amount and customise the settings for the limitation. Set the device to automatically disable the mobile data connection when the amount of mobile data you have used reaches your specified limit. You can activate the data saver feature to prevent some apps running in the background from sending or receiving data.
  • Page 125 Settings Viewing the Wi-Fi network quality information View the Wi-Fi network quality information, such as the speed and stability. On the Settings screen, tap Connections → Wi-Fi and tap the switch to activate it. The network quality information will appear under the Wi-Fi networks. If it does not appear, tap →...

  • Page 126: Bluetooth

    Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and properly secured.

  • Page 127: Nfc And Payment

    Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...
  • Page 128 Settings Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. On the Settings screen, tap Connections and tap the NFC and payment switch to activate Touch the NFC antenna area on the back of your device to the NFC card reader.

  • Page 129: Data Saver

    Settings Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data. On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to activate it. When the data saver feature is activated, the icon will appear on the status bar.

  • Page 130: More Connection Settings

    Configure Mobile Hotspot, and then deselect Hide my device. • If you activate the Auto Hotspot feature, you can share your device’s mobile data connection with other devices signed in to your Samsung account. More connection settings Customise settings to control other connection features.

  • Page 131: Sounds And Vibration

    Settings Select the installed printer plug-in. The device will automatically search for printers that are connected to the same Wi-Fi network as your device. Select a printer to add. To add printers manually, tap → Add printer. Printing content While viewing content, such as images or documents, access the options list, tap Print → →...

  • Page 132: Sound Quality And Effects

    Settings • Sound quality and effects: Set the device’s sound quality and effects. Refer to Sound quality and effects for more information. • Separate app sound: Set the device to play media sound from a specific app separately on the other audio device. Refer to Separate app sound for more information.

  • Page 133: Notifications

    Settings Notifications Change the notification settings. On the Settings screen, tap Notifications. • Suggest actions and replies: Set the device to suggest actions and replies for notifications. • Swipe left or right for snooze: Set the device to show the notification snooze icon when you swipe a notification to the left or right on the notification panel.
  • Page 134 Settings • Blue light filter: Reduce eye strain by limiting the amount of blue light emitted by the screen. You can set a schedule for applying the blue light filter. • Screen mode: Change the screen mode to adjust the display’s colour and contrast. Refer Changing the screen mode or adjusting the display colour for more information.

  • Page 135: Motion Smoothness (Galaxy Note20 Ultra 5G)

    Settings Motion smoothness (Galaxy Note20 Ultra 5G) The refresh rate is the number of times the screen is refreshed every second. Use a high refresh rate to prevent the screen from flickering when switching between screens. The screen will scroll more smoothly. When you select a standard refresh rate, you can use the battery longer.

  • Page 136: Wallpaper

    Settings Adjusting the screen tone by colour value Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually. On the Settings screen, tap Display → Screen mode → Vivid. Tap Advanced settings. Adjust the R (Red), G (Green), or B (Blue) colour bar to your preference. The screen tone will be adjusted.

  • Page 137: Smart Lock

    Settings • Wallpaper services: Set the device to use wallpaper services such as Dynamic Lock screen. • Clock style: Change the type and colour of the clock on the locked screen. • Roaming clock: Change the clock to show both the local and home time zones on the locked screen when roaming.

  • Page 138: Biometrics And Security

    Settings Opening notifications on the Always On Display When you receive message, missed call, or app notifications, notification icons will appear on the Always On Display. Double-tap a notification icon to view its notification. If the screen is locked, you must unlock it to view notifications. Deactivating the Always On Display feature (Always On Display) to Open the notification panel, swipe downwards, and then tap...

  • Page 139: Face Recognition

    • Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My Mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. • Samsung Pass: Verify your identity easily and securely via your biometric data. Refer to Samsung Pass for more information.
  • Page 140 Settings Precautions for using face recognition Before using the face recognition to unlock your device, keep the following precautions in mind. • Your device could be unlocked by someone or something that looks like your image. • Face recognition is less secure than Pattern, PIN, or Password. For better face recognition Consider the following when using face recognition: •...
  • Page 141 Settings Unlocking the screen with your face You can unlock the screen with your face instead of using a pattern, PIN, or password. On the Settings screen, tap Biometrics and security → Face recognition. Unlock the screen using the preset screen lock method. Tap the Face unlock switch to activate it.

  • Page 142: Fingerprint Recognition

    If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
  • Page 143 Settings • Ensure that the fingerprint recognition sensor area at the bottom centre of the screen and your fingers are clean and dry. • If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area.

  • Page 144: Samsung Pass

    You can use your registered biometric data to verify your identity instead of entering your Samsung account password when, for example, you purchase content from Galaxy Store. On the Samsung Pass main screen, tap → Settings → Account and syncing, and then tap the Verify with Samsung Pass switch to activate it.
  • Page 145 Save. Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Samsung Pass main screen, tap Sign-in and select a website or app from the list.

  • Page 146: Secure Folder

    Settings Entering your personal information automatically You can use Samsung Pass to easily enter your personal information, such as your address or payment card information, on apps that support autofill. On the Samsung Pass main screen, tap Autofill forms and select an option.
  • Page 147 • When you launch the Secure Folder app, you must unlock the app using your preset lock method. • If you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the button at the bottom of the locked screen, and enter your Samsung account password.
  • Page 148 Tap and hold an app to delete, and tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.

  • Page 149: Privacy

    Settings Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Launch the Secure Folder app and tap → Settings → Backup and restore. Uninstalling Secure Folder You can uninstall Secure Folder, including the content and apps in it.

  • Page 150: Location

    Accounts and backup Options Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch.

  • Page 151: Samsung Cloud

    Settings Samsung Cloud Sync your device’s data with Samsung Cloud and view the data you have synced in each app. You can also back up your device’s data to Samsung Cloud and restore it later. Syncing data You can sync data saved in your device with Samsung Cloud and access it from other devices.

  • Page 152: Google

    • Call & text on other devices: Use your device’s calling and messaging features on other devices signed in to your Samsung account. • Link to Windows: Instantly access data saved in your device on your computer. Refer to Link to Windows for more information.

  • Page 153: Motions And Gestures

    Settings • Game Launcher: Activate the Game Launcher. Refer to Game Launcher for more information. • Dual Messenger: Install the second app and use two separate accounts for the same messenger app. Refer to Dual Messenger for more information. • Video enhancer: Enhance the image quality of your videos to enjoy brighter and more vivid colours.

  • Page 154: Dual Messenger

    Settings Dual Messenger Install the second app and use two separate accounts for the same messenger app. On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear. Tap the switch of an app to install the second app. The second app will be installed.

  • Page 155: Device Care

    Settings • Wind Down: Activate wind down mode to reduce eye strain before sleeping and prevent your sleep from being disturbed. • Volume monitor: Activate the volume monitor to protect your hearing. • Parental controls: Manage your children’s digital use. Device care Introduction The device care feature provides an overview of the status of your device’s battery, storage,...

  • Page 156: Storage

    The available capacity may change when you update the device. • You can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Memory On the Settings screen, tap Device care → Memory.

  • Page 157: Apps

    Settings Apps Manage the device’s apps and change their settings. You can view the apps’ usage information, change their notification or permission settings, or uninstall or disable unnecessary apps. On the Settings screen, tap Apps. General management Customise your device’s system settings or reset the device. On the Settings screen, tap General management.

  • Page 158: Accessibility

    Settings To set the selected language as the default language, tap Set as default. To keep the current language setting, tap Keep current. The selected language will be added to your languages list. If you changed the default language, the selected language will be added to the top of the list. To change the default language from your languages list, select the language you want and tap Apply.

  • Page 159: About Phone

    Settings About phone Access your device’s information. On the Settings screen, tap About phone. To change your device’s name, tap Edit. • Status: View various device information, such as the SIM card status, Wi-Fi MAC address, and serial number. • Legal information: View legal information related to the device, such as safety information and the open source licence.

  • Page 160: Appendix

    Appendix Accessibility About Accessibility Improve accessibility with features that make the device easier to use for users who have impaired vision, hearing, and reduced dexterity. Launch the Settings app and tap Accessibility. You can check the accessibility feature you are using at the top of the screen.
  • Page 161 Appendix Controlling the screen with finger gestures You can use various finger gestures to control the screen while you are using Voice Assistant. One finger gestures • Tapping: Read aloud the item under your finger. To explore the screen, place a finger on the screen and move it on the screen.
  • Page 162 Appendix Three finger gestures • Tapping: Start reading items aloud from the top. • Tapping twice: Start reading from the next item. • Tapping three times: Read the last selected text and copy it to the clipboard. • Swiping to the left or right: Open the contextual menu and scroll through the options. •...
  • Page 163 Appendix Configuring settings for Voice Assistant Configure settings for Voice Assistant for your convenience. Launch the Settings app and tap Accessibility → Screen reader → Settings. • Text-to-speech: Change the settings for text-to-speech features used when Voice Assistant is activated, such as languages, speed, and more. •...
  • Page 164 Appendix • Dark screen with Side key: Set the device to function normally with the screen off. • Status bar information: Select items to read aloud when you tap the screen three times with two fingers. • Developer options: Set options for app development. Using the device with the screen turned off For privacy, you can set the device to function normally with the screen off.
  • Page 165 High contrast fonts switch to activate it. Using the high contrast keyboard Change the colours of the Samsung keyboard to increase the contrast between the text and the background. Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the High contrast keyboard switch to activate it.
  • Page 166 Appendix Colour adjustment Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours. The device changes the colours into more recognisable colours. Launch the Settings app, tap Accessibility → Visibility enhancements → Colour adjustment, and then tap the switch to activate it. Select an option. To adjust the intensity of colour, drag the adjustment bar under Intensity.
  • Page 167 Appendix Magnifying the screen Magnify the screen and zoom in on a specific area. Launch the Settings app and tap Accessibility → Visibility enhancements → Magnification. • Triple tap screen to magnify: Zoom in by tapping the screen three times. To return to the normal view, tap the screen three times again.
  • Page 168 Appendix Hearing enhancements Hearing aid support Set the device to enhance the sound quality to work better with hearing aids. Launch the Settings app, tap Accessibility → Hearing enhancements → Hearing aid support, and then tap the Hearing aid compatibility switch to activate it. Amplify ambient sound Set the device to amplify the sound around you to help you hear better when using an earphone.
  • Page 169 Caption settings Launch the Settings app, tap Accessibility → Hearing enhancements → Subtitle settings → Samsung subtitles (CC) or Google subtitles (CC), and then tap the switch to activate it. Select an option for configuring the caption settings. Sound detectors Set the device to detect a baby crying or your doorbell.
  • Page 170 Appendix Baby crying detector Launch the Settings app and tap Accessibility → Hearing enhancements → Sound detectors → Baby crying detector → Start. Doorbell detector Launch the Settings app and tap Accessibility → Hearing enhancements → Sound detectors → Doorbell detector. Tap Record to make a recording of your doorbell.
  • Page 171 Appendix Assistant menu Displaying the assistive shortcut icon Set the device to display the assistive shortcut icon for accessing apps, features, and settings. You can easily control the device by tapping the assistive menus in the icon. Launch the Settings app and tap Accessibility → Interaction and dexterity → Assistant menu.
  • Page 172 Appendix Using enhanced assistive menus Set the device to display enhanced assistive menus for selected apps. Launch the Settings app, tap Accessibility → Interaction and dexterity → Assistant menu → Assistant plus, and then tap the switches next to the apps you want to activate. Answering or ending calls Change the method for answering or ending calls.
  • Page 173 Appendix Tap duration Set the duration you must touch the screen for the device to recognise it as a tap. Launch the Settings app, tap Accessibility → Interaction and dexterity → Tap duration, tap the switch to activate it, and then set the time. Ignore repeated touches Set the device to recognise only the first tap within a set time when you tap the screen repeatedly.
  • Page 174 Appendix Advanced settings Launching accessibility features quickly Set to open accessibility features quickly. Launch the Settings app, tap Accessibility → Advanced settings → Side and Volume up keys, and then tap the switch to activate it. Then, select an accessibility feature to open when you simultaneously press the Side key and the Volume Up key.
  • Page 175 Appendix Setting light notification Set the device to blink the flash or the screen when an alarm sounds or when you have notifications, such as incoming calls or new messages. Launch the Settings app, tap Accessibility → Advanced settings → Flash notification, and then tap the switches next to the options you want to activate.
  • Page 176 Appendix Bixby Vision for accessibility When you activate the Bixby Vision accessibility features, you can use additional Bixby Vision features. Launch the Settings app, tap Accessibility → Advanced settings → Bixby Vision for accessibility, and then tap the switch to activate it. Tap Open Bixby Vision.

  • Page 177: Troubleshooting

    Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. You can also use Samsung Members to solve any problems you might encounter while using your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
  • Page 178 • If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
  • Page 179 • Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • Page 180 • Free some memory by transferring files to a computer or deleting files from your device. • Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Photo quality is poorer than the preview •...
  • Page 181 → Reset settings → Reset to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre. The screen brightness adjustment bar does not appear on the...
  • Page 182 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
  • Page 183 No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system. Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co., Ltd. ® • Bluetooth is a registered trademark of Bluetooth SIG, Inc.

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