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FAQ

This chapter lists some problems you might encounter when using your phone.
Some problems require you to call your service provider, but most are easy to fix
yourself.
Message
SIM card error
No network
connection/
Dropped
network
No applications
can be set
Downloaded
application
causes a lot of
errors.
Calls not
available
Device cannot be
turned on
Appendix
Possible causes
There is no SIM card in
the phone or it is inserted
incorrectly.
Signal is weak or you are
outside the carrier network.
Not supported by service
provider or registration
required.
Application has problems.
Dialling error
New SIM card inserted.
Battery is not charged.
Possible corrective measures
Make sure the SIM card is correctly
inserted.
Move toward a window or into
an open area. Check the network
operator coverage map.
Contact your service provider.
1. Tap
Settings.
2. Tap General Apps.
3. Tap the app Uninstall.
New network not authorised.
Check for new restrictions.
Charge battery. Check the charging
indicator on the display.
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