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Problem
•
Unable to
•
connect to the
network.
•
•
You cannot
answer
incoming
calls.
•
You cannot
make
outgoing
•
calls.
•
PIN Code is
blocked.
•
•
Battery will
not charge.
•
Possible cause
SIM card invalid.
You are not within the
network's service area.
Poor signal.
You have activated the
Call Barring feature.
You have activated the
Call Barring feature.
You have activated the
Fixed Dial Number
feature.
You have entered an
incorrect PIN code three
consecutive times.
The battery or battery
charger is damaged.
The phone's temperature
is below 0 °C or higher
than 45°C.
Poor contact between the
battery and charger.
Solution
Contact your network
operator.
Check the service area with
your network operator.
Move to an open space, or if
you are inside a building,
move closer to a window.
Go to the menu Settings →
Call Settings → Call
Barring, and then select
Cancel All.
Go to the menu Settings →
Call Settings → Call
Barring, and then select
Cancel All.
Go to the menu Settings →
Call Settings → Fixed Dial
Number, and then select
Off to turn off this feature.
Contact your network
operator. If the network
operator provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
Contact the dealer.
Adjust the battery charging
environment to avoid
extremes of temperature.
Check all connectors to
make sure all connections
have been properly made.
Troubleshooting
119
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