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Troubleshooting
The battery icon is empty
Your battery is low. Recharge or replace the battery.
The battery does not charge properly (For Samsung-approved
chargers)
• E nsure that the charger is connected properly.
• I f the battery terminals are dirty, the battery may not charge properly or the device may
turn off. Wipe both gold-coloured contacts and try charging the battery again.
• T he batteries in some devices are not user-replaceable. To have the battery replaced, visit
a Samsung Service Centre.
The battery depletes faster than when first purchased
• W hen you expose the battery to very cold or very hot temperatures, the useful charge
may be reduced.
• B attery consumption increases when you use messaging features or some applications,
such as games or the Internet.
• T he battery is consumable and the useful charge will get shorter over time.
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