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Holding over and repair
(water soak and irreparable
damage)
Holding over and repair
(theft and loss)
* Charge amounts are all tax excluded.
■ Charges list of "Replacement mobile phone delivery service"
(membership)
Applied condition
General
Both "Discount for web
*2
application"
/"Discount for
nonuse of substitute"
applied
Only "Discount for nonuse of
*3
substitute"
is applied
* Charge amounts are all tax excluded.
*1 This discount applies to customers who have used au for 3 years (25 months) or
more, and all the lines within that customer's Family Discount. For customers using
a data communication device or tablet, this discount applies to customers who are
subscribed to a set discount (WIN Single Set Discount or Smartphone Set
Discount) and have been under the contract of the line eligible for the set discount
for 3 years or more.
*2 Discount for web application: If you apply for the "Replacement mobile phone
delivery service" through the au homepage, you get a discount of 500 yen on the
fee.
"Discount for nonuse of substitute" can be applied automatically at the same time
since a substitute mobile phone is not borrowed if you apply for "Discount for web
application".
*3 Discount for nonuse of substitute: When using the "Replacement mobile phone
delivery service" and you do not borrow a substitute mobile phone, you get a
discount of 500 yen on the fee.
For details, check on the au homepage.
Online Replacement Desk (24 hours)
* From PCs and smartphones only
(
h ttps://cs.kddi.com/support/n_login.html
Replacement mobile phone delivery service
◎ When you have trouble with your au cell phone, you can have a cell
phone for replacement (same model and color as your old one
delivered to any destination that you specify by calling us. Please return
your old faulty au cell phone within 14 days after the cell phone for
replacement is delivered to you.
* If the same model in the same color is difficult to provide, a replacement cell
phone of a model and a color that are specified by KDDI is provided.
◎ You can use this service up to twice within one year starting from the day
when you first use this service. If you have not used this service over the
past one year at the time of your application for this service, the
application will be regarded as your first time. If you have, the application
will be regarded as your second time.
* For details, check on the au homepage.
◎ In the event of theft or loss, an au IC card has to be reissued when using
this service. In such a case, the au IC card reissue fee of 1,900 yen is
separately required.
Holding over and repair
◎ Damages and malfunctions intentionally caused by the customer as well
as those due to modification (e.g. disassembly, change of parts, painting,
etc.) by the customer are not covered by this service.
◎ You cannot receive a refund for replacement of the outer casing due to
stains, scratches, paint removal, etc. on the outer casing.
Keitai Guarantee
Service Plus LTE
Customer charge
Benefit for longtime
Benefit for longtime
*3
are
Benefit for longtime
member
10,000 yen
N/A
First use
5,000 yen/
*1
au user
3,000 yen
4,000 yen/
*1
au user
2,000 yen
4,500 yen/
*1
au user
2,500 yen
)
Non-Keitai
Guarantee Service
Plus LTE member
Actual cost
N/A
(By model
replacement)
Second use
8,000 yen/
Benefit for longtime
*1
au user
6,000 yen
7,000 yen/
Benefit for longtime
*1
au user
5,000 yen
7,500 yen/
Benefit for longtime
*1
au user
5,500 yen
*
)
19
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