Table of Contents
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Transporting Your Product ............................................................................................................... 238
Solving Problems .................................................................................................................................... 241
Checking for Software Updates........................................................................................................ 241
Product Status Messages ................................................................................................................ 242
Running a Product Check ................................................................................................................ 245
Resetting Control Panel Defaults ..................................................................................................... 246
Solving Setup Problems ................................................................................................................... 247
Product Does Not Turn On or Off................................................................................................. 247
Noise After Ink Installation ........................................................................................................... 247
Software Installation Problems .................................................................................................... 248
Solving Network Problems ............................................................................................................... 248
Product Cannot Connect to a Wireless Router or Access Point .................................................. 249
Network Software Cannot Find Product on a Network................................................................. 250
Product Does Not Appear in Mac Printer Window ....................................................................... 251
Cannot Print Over a Network....................................................................................................... 252
Cannot Scan Over a Network ...................................................................................................... 252
Solving Copying Problems ............................................................................................................... 253
Product Makes Noise, But Nothing Copies.................................................................................. 254
Product Makes Noise When It Sits for a While............................................................................. 254
Solving Paper Problems................................................................................................................... 254
Paper Feeding Problems............................................................................................................. 254
Paper Jams Inside the Product.................................................................................................... 255
Paper Ejection Problems ............................................................................................................. 255
Solving Problems Printing from a Computer..................................................................................... 256
Nothing Prints .............................................................................................................................. 256
Product Icon Does Not Appear in Windows Taskbar ................................................................... 257
Printing is Slow ............................................................................................................................ 257
Solving Page Layout and Content Problems .................................................................................... 259
Inverted Image............................................................................................................................. 259
Too Many Copies Print ................................................................................................................ 260
Blank Pages Print ........................................................................................................................ 260
Incorrect Margins on Printout....................................................................................................... 261
Border Appears on Borderless Prints .......................................................................................... 261
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