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User Guide
2. The device will not charge when connected to a
computer via USB cable.
Use a USB port on the back of the computer, and
check that the USB port is functioning properly.
Check the USB cable connections.
3. The computer won't recognize the device or an error
occurs when connected.
Use a USB port on the back of the computer.
Check the USB cable connections.
For Windows XP, verify that Service Pack 2 (or higher)
and Windows Media Player 10 is installed.
Check that the device is connected properly on a
different computer.
4. The screen turns off.
The screen turns off automatically after a defined
period to reduce battery consumption. Set the time
at [Settings - Power Saving - Screen Timeout].
5. The screen is not displaying properly.
Check whether debris is on the screen.
6. There is no sound or there's static.
Verify that the volume isn't set to [0].
Check that the earphones are plugged in properly,
and make sure debris isn't in the port or on the plug.
Verify that the music file is not corrupted.
Verify that the audio settings have been properly
set (balanced, line out, etc.)
7. File will not playback or a specific file causes instability.
The following may occur due to the condition of the file:
- Playback is unstable or difficult.
- The device may not function properly.
- The file may sound different from a computer.
- There may be a difference in the performance of
playback or other functions.
- The file may not be compatible with playback
specifications.
A file conversion or using a different file is recommended.
43
Miscellaneous
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