6 Frequently asked
questions
Bluetooth headset does not switch on.
•
Battery is low.
Charge the headset.
»
No connection to a mobile phone.
•
Bluetooth disabled.
Enable the Bluetooth feature on your mobile phone and
»
turn on the mobile phone before you turn on the headset.
Pairing does not work.
•
The headset is not in pairing mode.
»
Follow the steps described in this user manual.
Ensure that you see the LED light flashes red and blue
»
alternately before you release the
pressing the button after seeing the blue LED only.
The mobile phone cannot find the headset.
The headset may be connected to another previously paired
•
device.
»
Turn the currently connected device off or move it out of
range.
Pairings may have been reset or headset has been previously
•
paired with other device.
»
Pair the headset with the mobile phone again as described in
the user manual.
Voice dialing or redialing does not work.
Your mobile phone may not support this feature.
•
The other side cannot hear me, and I hear a beep noise every
couple of seconds.
•
The microphone is muted.
»
Quickly press
twice to enable the microphone.
Audio quality is poor and crackling noises can be heard.
•
Bluetooth audio source is out of range.
Reduce the distance between the headset and the Bluetooth
»
audio source, or remove obstacles between them.
•
The earbud is not positioned correctly.
Ensure that you position the earbud as described in this user
»
manual and adjust the ear hook to the best fit of your ears.
I hear but cannot control the music on my device (e.g. skip
forward/backward).
•
Bluetooth audio source does not support AVRCP.
»
Check the user manual of your audio source.
Please visit www.philips.com/welcome for additional support.
button. Do not stop
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