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TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the
following before you call for service:
Diagnosing Problems
Symptoms
Rattling and
clanking noise
Thumping sound
Vibrating noise
Poor stain removal
Reason
Foreign objects, such as keys,
coins, or safety pins may be in
drum.
Heavy wash loads may produce
a thumping sound.
This is usually normal.
Wash load may be out of
balance.
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are resting
firmly and evenly on the floor.
Floor not rigid enough.
Proper options not selected.
Previously set stains.
Solution
• Stop washing machine, check drum for
foreign objects. If noise continues after
washing machine is restarted, call for
service.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
• Pause the cycle and redistribute the
load after the door unlocks.
• Remove packing materials
• Pause the cycle and redistribute the
load after the door unlocks.
• See Leveling the Appliance in the
Installation section.
• Make sure that the floor is solid and
does not flex. See the Installation Place
Requirements section.
• Heavier soils and tougher stains may
require extra cleaning power. Select
the Soak feature to boost the cleaning
power of the selected cycle.
• Articles that have previously been
washed may have stains that have
been set. These stains may be difficult
to remove and may require hand
washing or pretreating to aid in stain
removal.
EN
33
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