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18 Frequently
asked questions
The signal icon flashes.
•
The handset is out of range. Move it
closer to the base station.
•
If the handset displays
register the handset.
Tip
•
For more information, see "Register the
handsets" on the Advanced settings section.
IF I fail to register the additional handsets to
the base station, what do I do?
Your base memory is full. Unregister the unused
handsets and try again.
No dialing tone
•
Check your phone connections.
•
The handset is out of range. Move it
closer to the base station.
No parking tone
•
The handset is not placed properly on the
cradle.
•
The charging contacts are dirty.
Disconnect the power supply first and
clean the contacts with a damp cloth.
I cannot change the settings of my voice mail,
what do I do?
The voice mail service is managed by your
service provider but not the phone itself.
Contact your service provider to change the
settings.
The handset on the charger does not charge.
•
Ensure the batteries are inserted
correctly.
•
Ensure the handset is placed properly on
the charger. The battery icon animates
when charging.
•
Batteries are defective. Purchase new
ones from your dealer.
No display
•
Ensure the batteries are charged.
•
Ensure there are power and phone
connections.
42
EN
[UNREGISTERED],
Bad audio (crackles, echo, etc.)
•
The handset is nearly out of range. Move
it closer to the base station.
•
The phone receives interference from
the nearby electrical appliances. Move the
base station away from them.
•
The phone is at a location with thick
walls. Move the base away from them.
The handset does not ring.
Ensure the handset ringtone is turned on.
When I see "Waiting..." on the screen, what is
happening with the phone?
The phone is recalling the memory of the
phonebook and call log. Both information are
stored in the base station. Then the handset
retrieves the data from the base station after
a few seconds. When you press
call log/phonebook information is displayed on
the handset.
The caller ID does not display.
•
The service is not activated. Check with
your service provider.
•
The caller's information is withheld or
unavailable.
The handset loses connection with the base
or the sound is distorted during a call.
Check if the ECO mode is activated. Turn it
off to increase the handset range and enjoy
the optimal call conditions.
How can I return a missed call?
See "Return a call" on the Call log section.
How can I delete an incoming message?
See "Delete an incoming message" on the
Telephone answering machine section.
How can I register the new extra handset to
my phone?
See "Manual registration" on the Advanced
settings section.
How can I switch between the upper case and
lower case when I insert the new entries in
the phonebook?
See "Switch between upper case and lower
case" on the Text and numbers section.
Note
•
If the above solutions do not help, disconnect
the power supply from both the handset and
base station. Try again after 1 minute.
/
the
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