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Mitel EXPRESS MESSENGER Administration Manual

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Summary of Contents for Mitel EXPRESS MESSENGER

  • Page 1 ® E I T E L X P R E S S E S S E N G E R Y S T E M D M I N I S T R A T I O N A N U A L...
  • Page 2 Mitel Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiaries. MITEL and its affiliates and subsidiaries assume no responsibility for any error or omissions in this document.

  • Page 3: Table Of Contents

    Useful Tips ....................7 Additional References................11 Testing Mitel Express Messenger............12 Setting Up Express Messenger for the First Time ....... 12 SECTION 2: SETTING UP MITEL EXPRESS MANAGER......15 Installing Express Manager onto a PC..........15 Connecting your PC to Express Messenger .......... 16 Starting Mitel Express Manager ............
  • Page 4 Setting up a DID Server ................. 91 Enabling the Bilingual Voice Prompts Option........94 Enabling the Hospitality Option............95 Enabling the PMS Option ..............96 Enabling Express Messenger Release 4.0 Options....... 98 Performing Backups ................99 Performing Restores ................101 Performing Upgrades ................102 Upgrading from Release 1.0 to Release 2.0 Software......
  • Page 5 Table of Contents SECTION 7: PERFORMING MAINTENANCE AND TROUBLESHOOTING. 113 APPENDIX A: MITEL EXPRESS MANAGER MENUS........121 APPENDIX B: GLOSSARY ................133 APPENDIX C: EXPRESS MANAGER SYSTEM MESSAGES ...... 135 APPENDIX D: EXPRESS MANAGER SYSTEM LOG MESSAGES (DIAG.DAT) ....................145 APPENDIX E: PMS PROTOCOL SUPPORT ..........

  • Page 6: Section 1: Introduction

    • Notification of waiting messages whether subscribers are in or out of the office. Express Messenger’s Automated Attendant provides two immediate benefits for your company: • Your receptionist has more time for calls that require special assistance and other activities within your business.

  • Page 7: Intended Audience

    Introduction Express Messenger includes tools to help get your voice mail up and running quickly. After that, you can customize the system to meet your specific business needs. Two important topics are at the end of Section 1: • Testing Express Messenger •...

  • Page 8: How To Use This Document

    Introduction How to use this Document An Express Messenger dealer has already installed Express Messenger on your PBX and performed the necessary system programming to make it work for you. Read the System Administration Manual from beginning to end to find out how to optimize Express Messenger to your business requirements.

  • Page 9: Useful Tips

    • Explaining Mitel Express Messenger to Customers The best way to make customers feel comfortable about Express Messenger is through employees who are enthusiastic about it − customers will sense their positive attitude. If employees use their mailboxes and return calls in a timely fashion, customers will feel secure about the new system.
  • Page 10 • Saved Messages and System Size If too many messages are saved on Express Messenger at any one time, the system will become full and not be able to take new messages. −...
  • Page 11 To avoid irritating callers in this manner, either set the call forwarding on the operator’s telephone to Express Messenger or set a shorter transfer-recall time.
  • Page 12 • Bilingual Prompts Express Messenger can be set up to play voice mail prompts in two of three languages: English, French or Spanish. Outside callers choose the language they want when prompted by the auto attendant. Subscribers can request their preferred language from the system administrator.

  • Page 13: Additional References

    In hotel or motel applications, the front desk attendant should have a front desk user guide. This guide provides instructions on how to administer guest mailboxes. A guide on using Express Messenger from a guest phone should be left in each guest room. The guide can be ordered by calling Mitel Networks Customer Service.

  • Page 14: Testing Mitel Express Messenger

    Installation Worksheet in front of you because much of the information you will be prompted for is on that sheet. You can set up Express Messenger to operate either as a unilingual or bilingual system. A unilingual system prompts users in English (the default language), French or Spanish.
  • Page 15 Identify the Message Center number for accessing Express Messenger ports (provided by the PBX installer). To log in, dial the Express Messenger message center number. Express Messenger answers and prompts you for a mailbox number. Enter the system administrator mailbox number: default is [99, 999, or 9999].
  • Page 16 Dial 9. Express Messenger prompts for another Technician’s function code. Dial 20272 followed by the 11-digit code required to enable the Bilingual Voice Prompts option. You must call the Mitel Corporation order desk to get the code. For more information on enabling the Bilingual Voice Prompts language, see page 94.

  • Page 17: Section 2: Setting Up Mitel Express Manager

    Windows 3.1 or higher. To install the Express Manager software on your PC’s hard drive: Place the disk labeled Mitel Express Manager into your 3 1/2" floppy drive. At the DOS prompt, change to the drive in which you placed the disk.

  • Page 18: Connecting Your Pc To Express Messenger

    Plug one end of the custom RS-232 cable into an unused COM port on the PC. Plug the other end of the cable into the Express Messenger card connector. You must open the PBX door to connect the cable. The custom RS-232 cable is a PC-to-PC cable with 9-pin female DB9 connectors on each end.
  • Page 19 After you have completed your programming session, remove the cable and replace the PBX front door. Connecting your PC Remotely Figure 1 illustrates the proper connection for remote access to Express Messenger. A serial port on your remote PC connects through a modem to the voice mail system.

  • Page 20: Starting Mitel Express Manager

    Your screen now displays an Initial Menu Bar, which allows you to change port setups, log in to Express Messenger as a System Administrator, or return to the DOS prompt. Standard DOS prompts and menu options are not described in this document.

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