HP EliteBook 860 G9 Maintenance And Service Manual
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HP EliteBook 860 G9 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP EliteBook 860 G9

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Chrome, Chromebook, Chrome OS, Google, bound by the terms of the HP End User License Not all features are available in all editions and Google Drive are trademarks of Google Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Table of contents 1  Product description................................1 2  Components ...................................6 Right....................................6 Left.....................................7 Display ....................................9 Low blue light mode (select products only) ......................9 Keyboard area..................................10 Touchpad .................................10 Touchpad settings ............................10 Adjusting touchpad settings ........................10 Turning on the touchpad .........................10 Touchpad components ............................11 Lights ..................................11 Button and fingerprint reader ..........................12 Special keys ................................14 Action keys................................15...
  • Page 6 Cleaning your computer ..............................35 Enabling HP Easy Clean (select products only) .......................35 Removing dirt and debris from your computer.......................35 Cleaning your computer with a disinfectant ......................36 Caring for wood veneer (select products only) .......................37 Packaging and transporting guidelines ..........................37 Accessing support information ............................37 5  Removal and replacement procedures for Customer Self-Repair parts................40...
  • Page 7 Backing up information and creating recovery media ....................79 Using Windows tools for backing up ........................79 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......79 Restoring and recovering your system ...........................79 Creating a system restore ............................80 Restoring and recovery methods ..........................80...
  • Page 8 Current BIOS steps................................90 Nonvolatile memory usage .............................92 Questions and answers ..............................94 Using HP Sure Start (select products only) ........................96 13  Power cord set requirements ............................97 Requirements for all countries............................97 Requirements for specific countries and regions ......................97 14  Recycling ....................................99 Index ......................................100 viii...

  • Page 9: 1  Product Description

    Product components and their descriptions Category Description Product Name HP EliteBook 860 G9 Notebook PC Processors 12th Generation Intel® Core™ processors Intel® 1280P Core™ i7-(1.80 GHz base frequency, up to 4.80 GHz with Intel® Turbo Boost Technology, 24 MB cache, 14 cores) Intel®...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Memory Two customer-accessible memory module slots (small outline dual in-line memory modules (SODIMMs) supporting up to 64 GB of RAM DDR5-4800 dual-channel support Supports the following configurations: 64 GB (32 × 2) ●...
  • Page 11 Sensors Ambient light sensor (ALS) Ambient color sensor (ACS) Ports HDMI v2.0a USB 3.1 Gen 1 Type C (supports HP Sleep & Charge) (2) USB 3.1 Gen 1 Type A (2) Thunderbolt 4 Audio-out (headphone)/Audio-in (microphone) combo jack Power requirements...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Security Supports Trusted Platform Module (TPM) 2.0, firmware based Integrated fingerprint reader Nano security cable slot Operating system Windows® 10 Enterprise 64 Windows 10 Enterprise 64 Windows 10 Pro 64 Windows 11 Home 64 Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Serviceability End user replaceable parts AC adapter Memory module Solid-state drive WLAN module WWAN module Product description...

  • Page 14: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 15: Left

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the taskbar, ▲ type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Supports optional smart cards. USB Type-C power connector and SuperSpeed Connect AC adapters that have a USB Type-C connector, ports with HP Sleep and Charge and DisplayPort supplying power to the computer and, if needed, charging the output (2) computer battery.

  • Page 17: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 18: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation.

  • Page 19: Touchpad Components

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation.

  • Page 20: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off.
  • Page 21 instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. NOTE: Refer to the illustration that most closely matches your computer. Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button When the computer is off, press the button briefly to turn on...

  • Page 22: Special Keys

    Special keys Use the illustration and table to identify the special keys. NOTE: Refer to the illustration that most closely matches your computer. Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Action keys on page Displays system information when pressed in combination with key.

  • Page 23: Action Keys

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...
  • Page 24 Table 2-8 Action keys and their descriptions (continued) Icon Description On select products, helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen. NOTE: This feature is available only on select products.

  • Page 25: Hot Keys (Select Products Only)

    Table 2-8 Action keys and their descriptions (continued) Icon Description Executes frequently used tasks. Some tasks might not be available on all products. Opens an application, file, or website ● Enters frequently used text into a permanent clipboard ● Ability to change system profiles ●...

  • Page 26: Rear

    Table 2-10 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 27: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components Component Serial number Product ID HP product name Table 2-13 Service label components Component HP product name Product ID Serial number...
  • Page 28 Table 2-14 Service label components Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.

  • Page 29: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Touchpad N08555-001 Speaker kit N08127-001 Solid-state drive 512 GB, M.2 2280, PCIe, NVMe, value L85364-001 256 GB, M.2 2280, PCIe, NVMe value L85354-001 USB board (cables included in cable kit p/n N08556-001) NFC module M08706-001 Heat sink (includes replacement thermal material)

  • Page 32: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i5-1245U G9 processor, with 16 GB of system memory, discrete N08213-601 memory, and a Windows 11 operating system Equipped with an Intel Core i5-1235U G9 processor, with 16 GB of system memory, discrete N08212-601 memory, and a Windows 11 operating system Equipped with an Intel Core i5-1250P G9 (OSR) processor, with 16 GB of system memory, UMA...
  • Page 33 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel For use in models with an RGB camera N08550-001 For use in models with an IR camera N08549-001 Camera modules Camera module N09060-001 Camera IR module N09061-001 Display panel Widescreen ultra extended graphics array (WUXGA), 1000 nits, privacy panel...

  • Page 34: Bracket Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number WUXGA, 400 nits N14760-001 WUXGA, 250 nits N14761-001 WUXGA, 250 nits Touch-on Panel (TOP) N14762-001 Hinge kit (left and right) N08130-001 WWAN antennas and cables not available as a spare part WLAN antennas and cables not available as a...

  • Page 35: Miscellaneous Parts

    Table 3-3 Bracket kit descriptions and part numbers (continued) Item Component Spare part number SIM tray (not illustrated) Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-4 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 120 W, PFC, SMART, 7.4 mm, slim L57117-001...
  • Page 36 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001...
  • Page 37 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number South Africa L22325-001 L30777-001 South Korea L22328-001 L30776-001 Switzerland L22324-001 L30778-001 Taiwan L22329-001 L30780-001 Thailand L30779-001 United Kingdom L22320-001 L30781-001 Power cord (C5, fixed duckhead, premium, 1.0 m [3.3 ft]) Thailand L36826-001 United Kingdom...
  • Page 38 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Denmark (C5 1.0M, conventional, for HF mobile devices) M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) M79266-001 Chapter 3  Illustrated parts catalog...

  • Page 39: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 40: Electrostatic Discharge Information

    Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the ● computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ●...

  • Page 41: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 42: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 43: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 44: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 45: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 46 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 47 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 48: 5  Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 62 screws when you service Customer Self-Repair parts.

  • Page 49: Battery

    Remove the bottom cover: Remove the 5 Phillips M2.5 × 4.0 captive screws that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.
  • Page 50 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 51: Wlan Module

    Remove the battery from the computer (2). To insert the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX211 802.11ax (2 × 2) and Bluetooth 5.2 (non-vPro), M.2 2230 M53366-001 Intel Wi-Fi 6 AX211 802.11ax (2 ×...

  • Page 52: Wwan Module

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description...
  • Page 53 Table 5-4 WWAN module descriptions and part numbers (continued) Description Spare part number Intel 5000 5G WWAN M46335-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 54: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.

  • Page 55: 256 Gb Pcie Nvme Tlc 2280 Self Encrypted Opal2 Solid State Drive

    Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 2 TB PCIe NVMe TLC 2280 Solid State Drive M52027-001 1 TB PCIe NVMe TLC 2280 Solid State Drive M16560-001 512 GB PCIe NVMe TLC 2280 Self Encrypted OPAL2 Solid State Drive M52031-001 512 GB PCIe NVMe TLC Solid State Drive M17436-001...

  • Page 56: 6  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 46 screws when you service the parts described in this chapter.

  • Page 57: Speakers

    Remove the bottom cover (see Bottom cover on page 40). Remove the battery (see Battery on page 41). Remove the plastic brackets: Loosen the four screws securing the left and right plastic brackets (1), and then remove the plastic ▲ brackets (2).

  • Page 58: Card Reader Board

    Remove the cable between the speakers from the clips (3), and then remove the speakers from the computer (4) . Reverse this procedure to install the speakers. Card reader board To remove the card reader board, use this procedure and illustration. Table 6-3 Card reader board description and part number Description...

  • Page 59: Heat Sink

    Remove the three Phillips M.2.0 x 2.0 screws that secure the card reader to the computer (3), and then lift out the card reader (4). Reverse this procedure to install the card reader board. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-4 Heat sink descriptions and part numbers Description...
  • Page 60 Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 61: Fan

    Reverse this procedure to install the heat sink. To remove the fan, use this procedure and illustration. Table 6-5 Fan description and part number Description Spare part number Fan assembly for use in models with UMA memory (15 W) N09035-001 Fan assembly for use in models with UMA memory (25 W) N09036-001 Before removing the fan, follow these steps:...

  • Page 62: Usb Board

    Disconnect the fan cable from the system board (3), and then remove the fan from the computer (4). Reverse this procedure to install the fan assembly. USB board To remove the USB board, use this procedure and illustration. Table 6-6 USB board description and part number Description Spare part number...

  • Page 63: Fingerprint Reader Board

    Remove the USB board from the computer (6). Reverse this procedure to install the USB board. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-7 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board N02325-001...

  • Page 64: Power Connector Cable

    Remove the board from the computer (4). Reverse this procedure to install the fingerprint reader board. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-8 Power connector cable description and part number Description Spare part number Power connector cable N08540-001 Before removing the power connector cable, follow these steps:...

  • Page 65: Touchpad

    Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-9 Touchpad description and part number Description Spare part number Touchpad N08555-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly...

  • Page 66: Rtc Battery

    Remove the touchpad from the computer (2). Reverse this procedure to install the touchpad. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-10 RTC battery description and part number Description Spare part number RTC battery N15765-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly...

  • Page 67: System Board

    Disconnect the RTC battery (1), and then lift to remove it (2). Reverse this procedure to install the RTC battery. System board To remove the system board, use these procedures and illustrations. Table 6-11 System board descriptions and part numbers Description Spare part number System board (includes processor):...
  • Page 68 Table 6-11 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core i7-1260P G9 processor, with 16 GB of system memory, UMA memory, and a Windows 11 N08103-601 operating system Equipped with an Intel Core i5-1245U G9 (OSR) processor, with 16 GB of system memory, discrete memory, and a N08214-601 Windows 11 operating system Equipped with an Intel Core i5-1245U G9 processor, with 16 GB of system memory, discrete memory, and a Windows...
  • Page 69 Fingerprint reader cable (ZIF) (select products only) (8) ● RTC battery cable (9) ● Antenna cables from the WLAN module (10) ● Speaker cable (11) ● Display cable (12) ● USB cables from the USB board (13) ● Power connector cable (14) ●...
  • Page 70 Remove the six screws that secure the system board to the computer: two Phillips M2.0 × 4.0 screws (1), three Phillips M2.0 × 2.0 screws (2), and the M1.6 × 4.0 screw (3). Chapter 6  Removal and replacement procedures for authorized service provider parts...

  • Page 71: Display Assembly

    Remove the SIM card insert from the computer (1), lift the side of the system board upward (2), and then pull the system board away from the connectors on the side of the computer to remove it (3). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 72 Disconnect the display cable (4), remove the cables from the clips along the side of the WLAN module fan (5), and remove the cables from the clips along the side of the fan (6). Remove the five Phillips M2.5 × 5.0 screws (1) that secure the display assembly to the computer. Rotate the display upward to open the hinges (2).
  • Page 73 Bezels are available as the following spare part numbers. NOTE: When replacing the bezel, be sure that the replacement bezel matches the original bezel. N08135-001: RGB camera (with ambient light sensor) N08550-001: RGB camera (without ambient light sensor) N08134-001: IR camera (with ambient light sensor) N08549-001: IR camera (without ambient light sensor) N08136-001: Microphone If you need to remove the hinges from the display enclosure:...
  • Page 74 Remove the three Phillips broadhead M2.0 × 2.0 screws (1) from each hinge. Remove the hinges from the display (2). The display hinges are available as spare part number N08130-001. If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 75 If you need to replace remove the microphone board from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the board from the computer. If you need to remove the hub board from the display: Disconnect the display cable from the ZIF connector (1) on the hub board.
  • Page 76 If you need to remove the camera module: Lift up evenly across the module using a pry tool and peel the module up from the display back ▲ cover (1), and then disconnect the cable from the reverse ZIF connector on the module (2). The camera module is available as spare part numbers N09060-001 and N09061-001.
  • Page 77 If you need to remove the WLAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), and then remove the antennas and cables (3). If you need to remove the WWAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), and then remove the antennas and cables (3).

  • Page 78: Keyboard With Top Cover

    Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
  • Page 79 Table 6-13 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Greece -151 Romania -271 United Kingdom -031 Hungary -211...

  • Page 80: 7  Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 81: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 82 Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 83: 8  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 84: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 85: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 86: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 87: 9  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the ▲...

  • Page 88: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 89: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 90: 10  Using Hp Pc Hardware Diagnostics

    ● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

  • Page 91: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 92: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 93: Starting Hp Pc Hardware Diagnostics Uefi

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 94: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 95 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 96: 11  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information.

  • Page 97: Solid-State Drive Specifications

    Table 11-2 Display specifications Metric U.S. Active diagonal size 15.2 cm 16 in Resolution 1920 × 1200 Surface treatment Antiglare Brightness 250 nits 400 nits 1000 nits Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. Table 11-3 Solid-state drive specifications 256 GB*...

  • Page 98: 12  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 99 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs , and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 100: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 101 A utility must be used Computer Setup (BIOS) or for writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 102: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 103 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 104: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 105: 13  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 106 Table 13-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 107: 14  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 108: Index

    31, 32 esc key, identifying 14 audio, product description 2 cleaning your computer 35 caring for wood veneer 37 disinfecting 36 backup, creating 79 HP Easy Clean 35 illustrated 23 backups 79 removing dirt and debris 35 removal 53 battery components...
  • Page 109 USB SuperSpeed 5 Gbps 6 lights using 17 USB SuperSpeed 5 Gbps port with AC adapter and battery 8 HP PC Hardware Diagnostics UEFI HP Sleep and Charge 7 battery 8 downloading 85 USB Type-C power connector and camera 9...
  • Page 110 54 sensors 3 smart card slot, identifying 8 spare part number 54 serviceability 5 solid-state drive USB SuperSpeed 5 Gbps port with HP solid-state drive 2 illustrated 23 Sleep and Charge, identifying 7 video 2 product description 2 USB SuperSpeed 5 Gbps port,...
  • Page 111 WWAN module removal 44 spare part numbers 44 Index...

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