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Section 1: Warranty & Service
Reporting Safety Defects
In the United States: If you believe that your recreation vehicle has an alleged defect
which could cause a crash or cause injury or death, you should immediately inform the
National Highway Traffic Safety Administration (NHTSA), in addition to notifying our Cus-
tomer Service Department.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer
or your vehicle manufacturer. For additional information, please refer to the NHTSA web-
site at www.safercar.gov.
To contact NHTSA by phone:
Call the Department of Transportation (DOT) Vehicle Safety Hotline at 1-888-
327-4236, and a NHTSA representative will record your complaint information
(TTY: 1-800-424-9153 or 1-202-484-5238).
To Contact NHTSA by mail:
Office of Defects Investigations/CRD
NVS-216
1200 New Jersey Ave SE
Washington, DC 20590
In Canada: If you believe your vehicle has an alleged safety defect, you should contact
Transport Canada and our Customer Service Department immediately.
To file a safety concern, you can complete an on-line form at
https://tc.canada.ca/en/road-
transportation/defects-recalls-vehicles-tires-child-car-seats/report-potential-safety-defect-
vehicles-tires-child-car-seats, or call to speak with a defect investigator.
For additional information, please refer to the Transport Canada website at
www.tc.gc.ca/
recalls
To contact Transport Canada by phone:
1-800-DEFECTS
1-819-420-4300 (Ottawa-Gatineau area or internationally)
Toll free: 1-800-333-0510 (in Canada)
To contact Transport Canada by mail:
Transport Canada -ASFAD
330 Sparks Street
Ottawa, ON
K1A 0N5
www.tc.gc.ca/rappels
Téléphone: 819-994-3328 (dans la région de Ottawa-Gatineau et à l'extérieur du pays)
Sans frais: 1-800-333-0510 (au Canada)
Adresse postale :
Transports Canada -ASFAD
330, rue Sparks
Ottawa (Ontario) K1A 0N5
Customer Responsibility
It is important you read and understand all instructions and precautions before operating the
recreation vehicle. Even if you are an experienced RV'er we encourage you to thoroughly
read this Owner's Manual, as well as the information contained in your Warranty Packet and
Chassis Guide.
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