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Screen issue
Picture quality of the product is different from the dealer
shop where it was purchased.
The screen display does not look normal.
The brightness and color do not look normal.
Lines (red, green or blue) are displayed on the screen.
The display looks unstable and then freezes.
The screen cannot be displayed in full screen.
Use an HDMI cable to obtain high-definition (HD) picture quality.
Encoded video content may cause the display to appear corrupted in scenes featuring fast
moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does
not mean the product is defective.
A cell phone within a distance of one-meter radius may cause static on analog and digital
products.
Go to
Picture
and adjust the screen settings such as
Sharpness.
Go to
System
and adjust the
Energy Saving Mode
Reset the screen settings to the default settings.
These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor.
Contact a Samsung Service Center to resolve the issue.
The screen may freeze when a resolution other than the recommended resolution is used or
if the signal is not stable. To resolve the issue, change the PC resolution to the recommended
resolution.
A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.
A video with an aspect ratio different from the product can cause black bars at the top and
bottom of the screen.
Change the screen size setting to full screen on the product or source device.
Picture
Mode, Color,
Brightness
and
settings.
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