Troubleshooting - Samsung 1000P User Manual

Appendix

Troubleshooting

Try the following if you have trouble using the frame.
Issue
The frame will not turn on.
When connecting the frame to a PC with
the USB connector, the screen blinks and
the frame turns off automatically.
There is light leaking along the border of
the clock screen.
The time setting is not correct.
It takes time for a photo to display when
the frame turns on or during a slideshow.
Even though there is free space left on the
internal memory, photos will not copy there.
External devices (USB memory device or
SD memory card) do not function properly.
JPEG photos do not play.
Some photos will not display in a
slideshow.
The proportion of a photo is not correct.
The preview plays slowly.
Resolution
Verify that the power cable is connected properly.
There may be a problem with the USB port of the PC.
If the screen is black, there may be light showing through due to the characteristics of the LCD
panel. This is normal.
When the power adapter is disconnected for a long period of time, the current time settings may
be lost. Connect the power adapter at all times.
If the resolution of a photo is high or the file size is large, it may take longer to display.
•
If the FAT section of the internal memory is damaged, photos may not copy there.
• Make a folder inside the internal memory to copy photos.
•
Verify that the devices are connected properly.
•
Verify that the photos stored in the external memory devices are in JPEG format. Corrupted or
damaged files will not display.
•
The device may not be supported by the frame. Try another device.
• JPEG photos saved in CMYK modes will not display.
•
JPEG photos edited by image editors (e.g., Photoshop or Paintshop) may not display properly.
Save photos in JPEG format after editing on a PC and play the slideshow again.
Your frame can read up to 10,000 photos. Photos exceeding this limit will not display in a
slideshow.
From the Main menu screen, select Settings → Photos → Aspect Ratio → Original Fit.
When there are many photos or large file sizes, the preview may be slow.
45