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Error messages appear when opening music
files
Some music files may not play on your Samsung mobile
device for a number of reasons. If you receive error
messages when opening music files on your device, try the
following:
•
Free some memory by transferring files to a PC or
deleting files from your device.
•
Ensure that the music file is not Digital Rights
Management (DRM)-protected. If the file is DRM-
protected, ensure that you have the appropriate license
or key to play the file.
•
Ensure that your device supports the file type.
Another Bluetooth device is not located
•
Ensure that the Bluetooth wireless feature is activated on
your device.
•
Ensure that the Bluetooth wireless feature is activated on
the device you wish to connect to, if necessary.
132
Troubleshooting
•
Ensure that your device and the other Bluetooth device
are within the maximum Bluetooth range (10 meters/
30 feet).
If the tips above do not solve the problem, contact a
Samsung Service Center.
A connection is not established when you
connect the device to a PC
•
Ensure that the PC data cable you are using is compatible
with your device.
•
Ensure that you have the proper drivers installed and
updated on your PC.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs
or reset the device to regain functionality. If your device is still
responsive but a program is frozen, close the program using
If your device is frozen and unresponsive,
the task manager.
press and hold [
] for 8-10 seconds until the device turns
off and on automatically.
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