Supporting The Modified Items After The Release Of Ir-Adv Security Kit-B1 For Ieee2600.1; Recovery After Servicing Work - Canon iR-ADV Security Kit-B1 Service Manual

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Maintenance > Notes when service > Recovery after Servicing Work
Notes when service
Supporting the Modified Items After the Release of iR-
ADV Security Kit-B1 for IEEE2600.1
1. Means for users to make inquiries about troubles (acceptance of troubles)
Support the user inquires by the general escalation procedure.
Technicians give users contact information for security-related inquires.
2. Means for users to receive information on modified remedies (notice to users)
If the inquiry is judged to be about a security problem as a result of cause investigation
by the division in charge, contact the service technician by the normalservice information
route about the cause, detail of modification and countermeasure at the site. The service
technician explains detail of modification and countermeasure to a user.
3. Remedy procedures for users (follow-up of the remedy for troubles)
When applying correction firmware, use "SST", "USB storage", or "CDS"to upgrade the
firmware.
Before or when applying problem correction firmware, be sure to notify the user.
Firmware update via CDS is handled as special upgrading which is differentiated from the
normal firmware delivery since its version is that of IEEE2600certification. Obtain the ID
and password information in advance for the CDS special upgrading.

Recovery after Servicing Work

When the setting of iR-ADV Security Kit-B1 for IEEE 2600.1 Common Criteria Certification
is changed due to the servicing work (replacement of Main Controller,replacement of HDD,
clearing of each service mode), the environment of the host machine needs to be returned to
that of IEEE2600 certification.
1. When the firmware of the host machine needs to be installed due to the replacement of the
Main Controller, HDD, etc., use the system CD included in thepackage of iR-ADV Security
Kit-B1 for IEEE 2600.1 Common Criteria Certification.
2. Restore the contents of user data or settings/registration using the backup made after the
IEEE2600 certification environment was created and the exporteddata.
3. Refer to the section on the backup data in Appendix of the Service Manual of the host
machine for the cleared settings or user data when Function > CLEARis performed or HDD/
Main Controller is replaced.
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