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TECHNICAL
TECHNICAL
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Now Every Call Center and Small Business
Can Afford a Fully Featured Call Distributor
Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.
If an agent is not available, the ACD-10 can be programmed to answer calls, play an announce-
ment, and place the call on hold for the first available agent. Custom ringing indicates to the
agent that the call has been answered by the ACD-10.
Basic phone system features are also provided by the ACD-10 such as transfer, intercom, 3-
way calling, as well as a RS-232 call
statistics output.
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• ACD, UCD, hunt group and ring group protocols
• Does not require a KSU, PABX, ring generator
or remote displays
• Three custom recordings stored in non-volatile
memory (no batteries required):
- Day Greeting
- Pacifier Message
- Night Greeting
• Call screening option
• Custom ringing
• Intercom, transfer and 3-way calling
• Night mode
• Local and remote programming and recording
• Detects and regenerates CPC signals
• Direct call pick-up
• Statistics available through RS-232 port
• Carbon handset for local recording included
• Expandable to 10 agents
• Optional manager's display available
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Calls will be distributed by either ACD (Automatic Call
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• Call centers
• Sales departments
• Field service departments
• Technical support departments
• Small businesses
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Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
Dimensions: 483mm x 305mm x 44mm (19" x 12" x 1.75")
Shipping Weight: 3.4 kg (7.5 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Message Lengths: Day - 30 seconds, Night - 60 seconds,
Pacifier - 10 seconds
Sampling Rate: 64K (equivalent)
Connections: (1) RJ-21X female jack, (2) 3.5mm (1/8") audio
jacks, (1) carbon handset jack, (1) 9-pin RS-232 jack
ACD-10
ACD-10
Automatic Call
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Distributor
August 1, 2001
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The ACD-10 is a stand
alone call distributor
that will distribute calls
from up to 10 incoming
C.O./PABX lines to up
to 6 individual agents.
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Advertisement
Related Manuals for Viking ACD-10
Summary of Contents for Viking ACD-10
- Page 1 Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols. If an agent is not available, the ACD-10 can be programmed to answer calls, play an announce- ment, and place the call on hold for the first available agent. Custom ringing indicates to the agent that the call has been answered by the ACD-10.
- Page 2 Ring Group: Rings all available agent’s phones and the first agent to pick up, gets the call. Night Mode: Calls are answered, given the “Night” announce- ment and dropped. Rear View of the ACD-10 Viking Electronics, Inc. RJ-21X Hudson, WI 54016...
- Page 3 VIKING MODEL ACD-10 © REC / MON NIGHT TAPE IN AUTOMATED CALL DAY (3) RECORD MODES DAY (5) ANSWER START DISTRIBUTOR ACTIVE STATIONS ANNOUNCER VOLUME VOLUME 1 2 3 4 Station "In-Use" Indicators Music-On-Hold Volume Control Answer Mode Indicators Carbon Handset Jack...
- Page 4 J. Remote Mode Selection When in programming, one of the three answer modes may be selected. Enter then 7, 8 or 9 to place the ACD-10 into the (7) “DAY(5)”, (8) “DAY(3)” or (9) “NIGHT” mode. K. Hold Alarm Time The hold alarm time only needs to be set if the LM-24D Display Module is used for monitoring line and station activity.
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Page 5: Station Features
(see DIP Switch Programming, section B) In the DAY(3) or DAY(5) mode of operation, the ACD-10 will send inbound calls to the the agents based on on the above selected protocols (above). Agent’s phones will ring in a standard candence indicating a new call. If the call is not answered by an agent within three rings (DAY(3) mode) or five rings (DAY(5) mode), the ACD-10 will answer the call, play the “Answer Greeting”... - Page 6 Multi-zone paging interface, Touch Tone controlled, 70V signal. Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.