Sony Xperia Z1 Troubleshooting Manual
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Sony Xperia Z1 Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia Z1
C6902, C6903, C6906, LT39h
1277-9814 Rev 2
Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia Z1 C6902, C6903, C6906, LT39h 1277-9814 Rev 2  Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    1.16.1 Accelerometer test fails ................33 1.17 Gyroscope ..................34 1.17.1 Gyroscope test fails .................. 34 1.18 Ambient Light Sensor ................ 35 1.18.1 Light Sensor malfunctions ............... 35 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 2(63)
  • Page 3 1.35 HandsFree by Wire ................61 1.35.1 Connection to portable Handsfree fails ........... 61 1.36 Data Communication ................. 62 1.36.1 Data transfer via System Connector fails ..........62 Revision History ................63 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 3(63)
  • Page 4 Always firstly disconnect the Battery BtB connector to cut off power supply when the Rear Cover Assy is disassembled. Always finally connect the Battery BtB connector before the Rear Cover Assy is reassembled. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 4(63)

  • Page 5: Problem Areas

    Inspect the BtB connector of the Battery to Main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 5(63)
  • Page 6 Troubleshooting Guide (mech) Problem Areas: Power 3. If the BtB connector, the Battery FPC or the Battery is damaged – replace the Battery. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 6(63)

  • Page 7: Keys

    2. If dirty or oxidized – clean it. 3. If the FPC of FPC Assembly Relay is damaged – replace the FPC Assembly Relay. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 7(63)

  • Page 8: On/Off Key

    3. If the volume key switch is damaged – replace the FPC Assembly Relay. 1.2.3 On/Off Key Check: Inspect the external area of the Power Key. Action: If dirty – clean it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 8(63)
  • Page 9 Inspect the rubber of the Power Key (a) and Power Key switch (b). Action: 1. If dirty – clean them. 2. If the Power key is damaged – replace the Power Key. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 9(63)

  • Page 10: Camera Key

    Inspect the BtB connector of FPC Assembly Relay to Main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 10(63)
  • Page 11 1. If dirty – clean them. 2. If the Camera Key is damaged – replace the Camera Key. 3. If the camera key switch is damaged – replace the FPC Assembly Relay. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 11(63)

  • Page 12: Touch Screen

    2. If dirty or oxidized – clean it. 3. If the BtB connector of FPC Assembly Relay or FPC is damaged – replace the FPC Assembly Relay. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 12(63)
  • Page 13 Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. Replace Front Cover. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 13(63)

  • Page 14: Display

    Cover and the BtB and ZIF connector of Front Cover. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 14(63)
  • Page 15 Replace the Main PBA with a known working one and test the Display. Action: 1. If the display is still not working – Replace the Front Cover. 2. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 15(63)

  • Page 16: Led/Illumination

    2. If dirty or oxidized – clean it. 3. If the BtB connector of FPC Assembly Mic or FPC is damaged – replace the FPC Assembly Mic. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 16(63)

  • Page 17: Speaker

    FPC Assembly Relay. Action: 1. If dirty – clean them. 2. If the contact pads of Loudspeaker or the Loudspeaker are damaged – replace the Loudspeaker. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 17(63)
  • Page 18 2. If dirty or oxidized – clean it. 3. If the BtB connector of FPC Assembly Relay or FPC is damaged – replace the FPC Assembly Relay. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 18(63)

  • Page 19: Earphone

    1. If dirty – clean them. 2. If the contact pads of the Ear Speaker or the Ear Speaker are damaged – replace the Ear Speaker. 3. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 19(63)

  • Page 20: Microphone

    Inspect the Cushion 1st Mic on Front Cover . Action: 1. If dirty – clean them. 2. If the Cushion 1st Mic is damaged – replace Cushion 1st Mic. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 20(63)

  • Page 21: Secondary Microphone

    4. Replace Main PBA. 1.8.2 Secondary Microphone Check: Inspect the external port of secondary microphone on the Rear Cover Assy. Action: 1. If clogged – clean it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 21(63)
  • Page 22 Inspect the BtB connector of FPC Assembly Mic to Main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 22(63)
  • Page 23 Problem Areas: Microphone 3. 3. If the BtB connector of FPC Assembly Mic or FPC is damaged – replace the FPC Assembly Mic. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 23(63)

  • Page 24: Vibrator

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the vibrator is damaged – replace the Vibrator. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 24(63)

  • Page 25: Camera

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the BtB connector or the Camera is damaged – replace the Camera. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 25(63)

  • Page 26: Video Call Camera Defects

    2. If dirty or oxidized – clean the both sides of the ZIF connector. 3. If the ZIF connector or the Chat Camera is damaged – replace the Chat Camera. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 26(63)

  • Page 27: Flash Led

    2. If scratched or damaged – replace the Window back. Check: Inspect the flash LED on the Main PBA. Action: 1. If dirty – clean it. 2. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 27(63)

  • Page 28: Bluetooth And Wlan

    Inspect the RF connector of RF Cable A to the PBA WLAN Sub. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 28(63)
  • Page 29 2. If dirty or oxidized – clean it. 3. If the connectors of RF Cable A are damaged – replace the RF Cable A. 4. Replace the Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 29(63)

  • Page 30: Nfc

    1. If dirty or oxidized – clean the pads and pins. 2. If the NFC antenna contact pads are damaged – replace the Window Back. 3. Replace the Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 30(63)

  • Page 31: Gps

    Replace the Main PBA with a known working one and test the GPS. Action: 1. If the GPS is still not working – Replace the Main Frame Assy. 2. Replace the Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 31(63)

  • Page 32: Compass

    Inspect the compass chip on the FPC Assembly relay. Action: 1. If the compass chip is damaged – replace the FPC Assembly relay. 2. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 32(63)

  • Page 33: Accelerometer

    Troubleshooting Guide (mech) Problem Areas 1.16 Accelerometer 1.16.1 Accelerometer test fails Action: Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 33(63)

  • Page 34: Gyroscope

    Troubleshooting Guide (mech) Problem Areas 1.17 Gyroscope 1.17.1 Gyroscope test fails Action: Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 34(63)

  • Page 35: Ambient Light Sensor

    2. If dirty or oxidized – clean it. 3. If the BtB connector or FPC of FPC Assembly Audio Jack is damaged – replace the FPC Assembly Audio Jack. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 35(63)
  • Page 36 Inspect the sensor on the FPC Assembly Audio Jack. Action: 1. If dirty or clogged – clean it. 2. If damaged – replace the FPC Assembly Audio Jack. 3. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 36(63)

  • Page 37: Proximity Switch

    2. If dirty or oxidized – clean it. 3. If the BtB connector or FPC of FPC Assembly Audio Jack is damaged – replace the FPC Assembly Audio Jack. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 37(63)
  • Page 38 Inspect the sensor on the FPC Assembly Audio Jack. Action: 1. If dirty or clogged – clean it. 2. If damaged – replace the FPC Assembly Audio Jack. 3. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 38(63)

  • Page 39: Pressure Sensor

    Troubleshooting Guide (mech) Problem Areas 1.20 Pressure Sensor 1.20.1 Pressure Sensor test fails N/A. No Pressure sensor in the phone. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 39(63)

  • Page 40: Water Resistance

    1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble. 3. If the SD Cap is damaged – replace it. Run the Water Resistance Test again! 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 40(63)
  • Page 41 If not properly assembled – disassemble and reassemble (with new adhesive). 3. If the FPC Assembly Audio Jack is damaged – replace it. Run the Water Resistance Test again! 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 41(63)
  • Page 42 Inspect the edge of Front Cover for damage and gap. Action: 1. If the edge of Front Cover has gap – reassembly it. 2. If the Front Cover is damaged – replace it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 42(63)
  • Page 43 Inspect the edge of Rear Cover Assy for damage and gap. Action: Rear Cover Assy 1. If the edge of has gap – reassembly it. 2. If damaged – replace it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 43(63)

  • Page 44: Real Time Clock

    Troubleshooting Guide (mech) Problem Areas 1.22 Real Time Clock 1.22.1 Real time clock test fails Action: Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 44(63)

  • Page 45: Total Call Time

    Troubleshooting Guide (mech) Problem Areas 1.23 Total call time 1.23.1 Total call time fails Action: Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 45(63)

  • Page 46: External

    If not properly inserted – insert the memory card correctly. Check: Inspect the memory card holder on Main PBA. Action: 1. If dirty or clogged – clean the holder. 2. Replace Main PBA. Problem Areas 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 46(63)

  • Page 47: Security

    Troubleshooting Guide (mech) 1.25 Security 1.25.1 Security fails Action: Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 47(63)

  • Page 48: Fm Radio

    2. If dirty or oxidized – clean it. 3. If the BtB connector or FPC of FPC Assembly Audio Jack is damaged – replace the FPC Assembly Audio Jack. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 48(63)

  • Page 49: Battery Health Test

    Troubleshooting Guide (mech) Problem Areas 1.27 Battery Health test 1.27.1 Battery Health test fails N/A. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 49(63)

  • Page 50: Flip Slider Counter

    Troubleshooting Guide (mech) Problem Areas 1.28 Flip Slider Counter 1.28.1 Flip Slider Counter fails N/A. Not slider phone. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 50(63)

  • Page 51: Verify Certificates

    Troubleshooting Guide (mech) Problem Areas 1.29 Verify Certificates 1.29.1 Verify Certificates fails Action: N/A. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 51(63)

  • Page 52: Irda Test

    Troubleshooting Guide (mech) Problem Areas 1.30 IrDA Test 1.30.1 IrDA test fails N/A. No IrDA functionality in the phone. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 52(63)

  • Page 53: Tv-Out Test

    Problem Areas 1.31 TV-Out Test 1.31.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 53(63)

  • Page 54: Network & Signal

    PBA Cellular Sub. Action: 1. If dirty or oxidized – clean the antenna and pins. 2. If the contact pins are damaged – replace the PBA Cellular Sub. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 54(63)
  • Page 55 Check: Inspect the antenna on Main Frame Assy and the contact pins on Main PBA. Action: 1. If dirty or oxidized – clean the pads and pins. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 55(63)
  • Page 56 Replace the Main PBA with a known working one and test the network. Action: 1. If the network is still not working – replace the Main Frame Assy. 2. Replace the Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 56(63)

  • Page 57: Sim

    Check whether the phone is locked to a particular operator and whether the correct operator UIM or SIM is being used. Action: 1. Use a proper operator UIM/SIM or test UIM/SIM. 2. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 57(63)

  • Page 58: Charging

    4. Replace Main PBA. 1.34.2 Battery will not charge by charge pad Check: Inspect the external port of the Magnetic Charger Connector. Action: If dirty or oxidized – clean it. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 58(63)
  • Page 59 1. If dirty or oxidized – clean the pins and pads. 2. If the contact pads of Magnetic charger connector are damaged – replace the Magnetic charger connector. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 59(63)
  • Page 60 2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector, the Battery FPC or the Battery is damaged – replace the Battery. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 60(63)

  • Page 61: Handsfree By Wire

    2. If dirty or oxidized – clean it. 3. If the BtB connector of FPC Assembly Audio Jack or FPC is damaged – replace the FPC Assembly Audio Jack. 4. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 61(63)

  • Page 62: Data Communication

    1.36 Data Communication 1.36.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 62(63)

  • Page 63: Revision History

    Troubleshooting Guide (mech) Revision History Rev. Date Changes / Comments 2013-Sept-05 Initial release 2013-Sept-27 Updated WRT Chapter 1.21 1277-9814 Rev 2  Sony Ericsson Mobile Communications AB – Company Internal 63(63)

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C6902C6903C6906Lt39h

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