Dell Alienware P01E Product Manual page 46

Other software problems
Check the software documentation or contact the software manufacturer for
troubleshooting information:
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, or CDs
Save and close any open files or programs and shut down your computer through
the Start menu
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop-
up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes
anti-spyware protection (your program may require an upgrade) to scan the
computer and remove spyware.
Run the Vista or PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Hard Drive Problems
Allow the computer to cool before turning it on:
A hot hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
Run Check Disk:
Windows Vista
1. Click Start (Windows Vista logo) > Computer.
®
Local Disk C:.
2. Right-click
3. Click Properties > Tools > Check Now.
The User Account Control window may appear. If you are an administrator
on the computer, click Continue; otherwise, contact your administrator to
continue the desired action.
4. Follow the instructions on the screen.
CHAPTER 6: TROUBLESHOOTING
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