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9. IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from the original date of
purchase of your appliance at IKEA. The original sales receiptis required
as proof of purchase. If service work is carried out under guarantee, this
will not extend the guarantee period for the appliance.
Who will execute the service?
IKEA service provider will provide the service through its own service
operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused
by faulty construction or material faults from the date of purchase
from IKEA. This guarantee applies to domestic use only. The exceptions
are specified under the headline "What is not covered under this
guarantee?" Within the guarantee period, the costs to remedy the fault
e.g. repairs, parts, labour and travel will be covered, provided that the
appliance is accessible for repair without special expenditure. On these
conditions the respective local regulations are applicable. Replaced
parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine the product and decide,
at its sole discretion,if it is covered under this guarantee. If considered
covered, IKEA Service Provider or its authorized service partner through
its own service operations, will then, at its sole discretion, either repair
the defective product or replace it with the same or a comparable
product.
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage, damage caused by failure
to observe operating instructions, incorrect installation or by
connection to the wrong voltage, damage caused by chemical
or electro-chemical reaction, rust, corrosion or water damage
including but not limited to damage caused by excessive lime in
the water supply, damage caused by abnormal environmental
conditions.
•
Consumable parts including batteries and lamps.
•
Non-functional and decorative parts which do not affect normal
use of the appliance, including any scratches and possible color
differences.
•
Accidental damage caused by foreign objects or substances and
cleaning or unblocking of filters, drainage systems or soap drawers.
•
Damage to the following parts: ceramic glass, accessories, crockery
and cutlery baskets, feed and drainage pipes, seals, lamps and
lamp covers, screens, knobs, casings and parts of casings. Unless
such damages can be proved to have been caused by production
faults.
•
Cases where no fault could be found during a technician's visit.
•
Repairs not carried out by our appointed service providers and/
or an authorized service contractual partner or where non-original
parts have been used.
•
Repairs caused by installation which is faulty or not according to
specification.
•
The use of the appliance in a non-domestic environment i.e.
professional use.
•
Transportation damages. If a customer transports the product to
his home or another address, IKEA is not liable for any damage that
may occur during transport. However, if IKEA delivers the product
to the customer's delivery address, then damage to the product
that occurs during this delivery will be covered by IKEA.
•
Cost for carrying out the initial installation of the IKEA appliance.
•
However, if an IKEA appointed Service Provider or its authorized
service partner repairs or replaces the appliance under the terms
of this guarantee, the appointed Service Provider or its authorized
service partner will reinstall the repaired appliance or install the
replacement, if necessary.
•
All plumping and electrical installation,are not the responsibility of
IKEA, and customer must complete these work before the execution
work.
How country law applies
The IKEA guarantee gives you specific legal rights, which cover or
exceed all the locallegal demands. However these conditions do not
limit in any way consumer rights described in the local legislation.
Area of validity
This warranty is valid only in the country where the product has
been purchased; the services will be provided in the framework of
the guarantee conditions. An obligation to carry out services in the
framework of the guarantee exists only if the appliance complies and is
installed in accordance with:
•
the technical specifications of the country in which the guarantee
claim is made;
•
the Assembly Instructions and User Manual Safety Information;
The dedicated AFTER SALES for IKEA appliances
Please don't hesitate to contact IKEA appointed Authorized Service
Centre to:
•
make a service request under this guarantee;
•
ask for clarifications on installation of the IKEA appliance in the
dedicated IKEA kitchen furniture;
•
ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best assistance, please read
carefully the Assembly Instructions and/or the User Manual before
contacting us.
How to reach us if you need our service
The IKEA after sales customer service center will assist you on the
phone with basic trouble-shooting for your appliances at the time of
service call request. Please refer to
www.IKEA.com
and select your local store for local store phone numbers and opening
times.
Before calling us, assure that You have to hand the IKEA article number
(8 digit code) and the Serial Number (8 digit code that can be found on
the rating plate) for the appliance of which you need our assistance.
SAVE THE SALES RECEIPT! It is
It is your proof of purchase and required for the guarantee to apply.
Note that the receipt reports also the IKEA article name and number
(8 digit code) for each of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your
appliances please contact your nearest IKEA store call centre.
We recommend you read the appliance documentation carefully before
contacting us.
ENGLISH
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