Page 1 ® PictureTel 900 Series Collaboration System Administrator’s Guide...
Page 2 All other product and company names are the trademarks or registered trademarks of their respective owners. The information contained in this document is subject to change without notice. Polycom assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material.
Page 3: About This Guide
® the PictureTel 900 Series collaboration system. To install your system, see the Installing the PictureTel 900 Series Collaboration System document, which is included in the shipping kit with the system. For regulatory information, see the PictureTel Product Regulatory Information document, which is available on the PictureTel support web site, .
Page 4: Table Of Contents
Contents About This Guide ..........................iii Chapter 1 Introducing the PictureTel 900 Series System About the PictureTel 900 Series System ..................1-1 System Components ........................1-2 Computer Box .........................1-2 PictureTel Cameras ........................1-3 Remote Control Devices ......................1-4 PowerMic..........................1-5 ImageShare ..........................1-5 Software Components ......................1-6 Optional Components ........................1-8...
Page 5 Chapter 2 Customizing System Behavior Managing User Access ........................2-1 Choosing Logon Options ......................2-1 Disabling Auto Logon ......................2-3 Setting Up User Accounts for Standard Windows Logon ..........2-4 Choosing Logoff Options ......................2-5 Configuring Standby Mode......................2-6 Setting Call Preferences........................2-8 Allowing Use of a Custom Control Panel ..................2-9 Chapter 3 Configuring Network Use Configuring ISDN Support ......................3-1...
Page 6 Chapter 4 Configuring Audio Setting Audio Algorithms ......................4-1 Choosing the G.711 Encoding Law for Your Location...............4-4 Configuring the Microphones......................4-5 Adding Optional Audio Components ..................4-7 Adding Laptop Output ......................4-7 Adding PowerMic Microphones..................4-7 Chapter 5 Configuring Video Setting Video Preferences .......................5-1 Configuring Video Sources ......................5-6 Configuring Camera Behavior.......................5-8 Adding Optional Video Components...................5-9 Adding a Second Monitor....................5-10...
Page 7 Installing User Applications......................7-2 Allowing Document Server Use ....................7-3 Setting Up a Document Server .....................7-3 Configuring the PictureTel 900 Series System to Use a Document Server ....7-4 Observing Data Sharing Tips and Guidelines ................7-6 If You Allow File Transfer.....................7-6 If You Allow Document Server Use..................7-6...
Page 8 Setting Up an SNMP Environment..................9-5 Installing the PictureTel MIBs ....................9-5 Configuring the System for SNMP Management..............9-6 Adding the PictureTel Network Manager................9-7 Using SNMP to Manage the PictureTel 900 Series System............9-7 Chapter 10 Configuring Internal Multipoint Allowing Internal Multipoint.......................10-1 Setting the Default Video Display ....................10-2 Setting Audio and Video Preferences ..................10-3...
Page 9 Appendix B System Documentation...................... B-1 Documentation CD ......................... B-1 Hardcopy Documentation ......................B-2 Online Documentation ........................B-2 Online Help............................B-3 Web Documentation........................B-4 Appendix C Assisting Users ........................C-1 Customizing the Getting Started Guide ..................C-1 Maintaining System Information....................C-2 Adding Applications to the System .....................C-3 Index .............................
Page 10 PictureTel 900 Series System About the The PictureTel 900 Series system is a state-of-the-art visual collaboration tool. It allows users to exchange ideas and share PictureTel 900 documents with people anywhere in the world, as if they were all in Series System the same room.
Page 11: System Components
System Components System Components Computer Box The computer box is a self-contained unit that contains the system software, internal hardware, and power supply. The power button , CD-ROM drive, and diskette drive are at the front of the box, while the connection panel is at the rear.
Page 12: Picturetel Cameras
System Components PictureTel Cameras The system uses the PictureTel 80 Dynamic Locating Camera or the PictureTel 70 Room Camera as its main camera. The PictureTel 80 features the Automatic Camera Pointing (ACP) mechanism. When you enable ACP, the camera automatically locates and frames the speaker.
Page 13: Remote Control Devices
System Components Remote Control Devices Keyboard The keyboard is designed for both administrative and user tasks. It includes the standard keyboard character buttons, as well as an integrated trackball, left-click button, and right-click button. Remote Control The remote control is designed to make visual collaboration easier for your users —...
Page 14: Powermic
System Components PowerMic The system uses the PowerMic™ as the main microphone. You can use up to a total of four PowerMic microphones with your system. ImageShare The ImageShare™ device makes it easy for your users to add audio and video input and output devices to the system for a particular call.
Page 15: Software Components
System Components Software Components The following table describes the software applications included on the PictureTel 900 Series System Software CD. This application... Allows you to... Setup Wizard Set up the system. Collaboration application Participate in videoconferences or in-room presentations. Configure and maintain the...
Page 16 System Components The following table describes the optional PictureTel Document Server application included on the PictureTel Document Server CD. This application... Allows you to... PictureTel Document Server Store files on a server so they can be retrieved during meetings. The following table describes the optional PictureTel Directory Services Setup application included on the PictureTel Directory Service Tools CD.
Page 17: Optional Components
Optional Components Optional Components Monitor The monitor displays video from the cameras and other video sources, application windows, online help, and so on. The monitor’s picture-in-picture (PIP) window is an area on the screen that is usually used to display the image you are sending to the other call participants.
Page 18: Cart
Optional Components Cart You can use one of several carts to hold the system, peripheral devices, and documentation. The Premier Cart includes enclosed storage for your computer box, monitor, system components, and ® documentation. It also features a built-in Bose speaker.
Page 19: Look-At-Me-Button
Optional Components Look-At-Me-Button The Look-At-Me-Button™ (LAMB™) is a device that allows people who are not near the keyboard or remote control to move the camera to a preset position, return to a room shot, and mute and unmute the room microphone. Other Optional Components There are several other optional components you can add to your system:...
Page 20: Administrative Applications
Choose Start > Programs > PictureTel iPower > Administrator Information > Setup Wizard. AdminTools The AdminTools application is your main system management tool. It allows you to configure and maintain the PictureTel 900 Series system. To start AdminTools Choose Start > Programs > PictureTel iPower > Administrator Information >...
Page 21: Hardware Diagnostics
Administrative Applications To start Operating Statistics Choose Start > Programs > PictureTel iPower > Administrator Information > Operating Statistics. Hardware Diagnostics The Hardware Diagnostics application allows you to test the performance of the system’s internal boards and cables. The application can also monitor input and output from audio and video devices that are connected to the system.
Page 22: Customizing System Behavior
Customizing System Behavior Managing User To control how users access and exit the PictureTel 900 Series system, you must decide which logon and logoff options to employ. Access Choosing Logon Options The PictureTel 900 Series system offers two logon options: ®...
Page 23 Managing User Access To choose the logon method 1. Open the AdminTools Logon and Security page: a. Start AdminTools and click General b. Click the tab. Logon and Security 2. Choose one of the following: Option Description Standard Windows Logon Requires users to enter a valid user or administrator name and password to access both Windows and the...
Page 24: Disabling Auto Logon
Managing User Access 3. If you chose Standard Windows Logon... You must also choose the type of user account to employ. Skip to “Setting Up User Accounts for Standard Windows Logon” on page 2-4. 4. If you chose Auto Logon... Set the default user name and password using the Default User section of the page.
Page 25: Setting Up User Accounts For Standard Windows Logon
Managing User Access 3. Deselect the Auto Logon option. 4. Restart the system. Setting Up User Accounts for Standard Windows Logon The available user accounts are as follows: Type of Description How to Create It Account Local user Requires a unique You create local user accounts account account for each user,...
Page 26: Choosing Logoff Options
Managing User Access Choosing Logoff Options The logoff option you choose determines how the system behaves when a call ends or the system is idle for the period of time you specify. To set the logoff options 1. Open the AdminTools Logoff and Standby page: a.
Page 27: Configuring Standby Mode
Configuring If you enable Standby mode, the PictureTel 900 Series system goes into Standby when it hasn’t been used in a specified period of time. Standby Mode The system does not enter Standby mode if in a call. The system...
Page 28 Configuring Standby Mode To configure Standby mode 1. Open the AdminTools Logoff and Standby page: a. Start AdminTools and click General b. Click the tab. Logoff and Standby 2. To enable Standby mode, choose the Put the system in Standby mode option.
Page 29: Setting Call Preferences
Incoming voice calls and incoming video calls during a voice call are never auto-answered. Mute audio for Keeps the system microphones from automatically answered sending sound to calling systems calls when the PictureTel 900 Series system automatically answer calls.
Page 30: Allowing Use Of A Custom Control Panel
Allowing Use of a Custom Control Panel Option Description Determines whether the system saves Display Number Last Dialed the last number dialed and presents an option to redial it in the Make a Call dialog box as follows: Never Only if call , or fails Always.
Page 31: Configuring Network Use
ISDN service provider have Support completed the appropriate sections of the Preparing Your Network for Collaboration document, available at http://www.polycom.com Setting the Basic Configuration To set the basic ISDN configuration 1. Open the AdminTools ISDN Configuration page: a.
Page 32 Configuring ISDN Support 3. If you’re in North America, click Run Auto ISDN Configuration to start the automatic configuration of the system. Auto ISDN attempts to automatically set the basic ISDN configuration. If the configuration cannot be set automatically, you will need to enter the information manually. 4.
Page 33: Controlling Isdn Bandwidth
Configuring ISDN Support Controlling ISDN Bandwidth To set the bandwidth options 1. Open the AdminTools ISDN Bandwidth page: a. Start AdminTools and click ISDN. b. Click the tab. ISDN Bandwidth 2. Configure the bandwidth options as follows: Option Description Selects the rate for the Standard Standard setting available to users from the...
Page 34 Configuring ISDN Support Option Description Determines whether the Default Premium or Standard rate should serve as the default rate the system employs when users don’t select a rate for calls. Determines whether the Always restrict call bandwidth to 56 kbps per channel system will require users to make calls at restricted rates (multiples of 56 kbps) only.
Page 35: Choosing Advanced Options
Configuring ISDN Support Choosing Advanced Options To set the advanced configuration 1. Open the AdminTools Advanced ISDN Configuration page: a. Start AdminTools and click ISDN b. Click the button on the tab. Advanced ISDN Configuration 2. Configure the advanced ISDN options as follows: Option Description Use local number filter for Multi-...
Page 36 Configuring ISDN Support Option Description Determines whether the system Allow rate adaptation to 56 kbps if 64 kbps fails should redial rejected unrestricted calls (multiples of 64 kbps) at the corresponding restricted rate (multiples of 56 kbps). This option allows the system to adjust to the rates used by different far-end networks.
Page 37: Configuring The System To Use An Imux
Configuring the System to Use an IMUX Configuring the To configure your system to use a DICA OASIS IMUX System to Use an Typically, a caller must specify the rate of an outgoing call to an IMUX by including a call profile (a sequence of characters such IMUX as #20) with the dialed number.
Page 38 Configuring the System to Use an IMUX Predefined Code Call Type 168 kbps IMUX call 256 kbps IMUX call 224 kbps IMUX call 384 kbps IMUX call 336 kbps IMUX call 4. Click OK. To configure your system to use a Lucent Multiband IMUX 1.
Page 39 Configuring the System to Use an IMUX 3. Choose Lucent Multiband from the IMUX type drop-down list. 4. Choose the appropriate IMUX call mode from the IMUX call mode drop-down list. 5. Redefine the call profiles in the internal call profile directory, as listed in the following table.
Page 40 Configuring the System to Use an IMUX 6. Click OK. To configure your system to use another IMUX 1. Open the AdminTools IMUX Setup page: a. Start AdminTools and click ISDN b. Click the tab. IMUX Setup 2. Choose Other from the IMUX type drop-down list. 3.
Page 41: Configuring Lan Support
Make sure the system is connected to the network correctly, as described in the Preparing Your Network for Collaboration document, available at http://www.polycom.com Set up TCP/IP support through the Windows Control Panel. For specific instructions, see your Windows documentation or online help.
Page 42: Setting The Basic Configuration
Configuring LAN Support Setting the Basic Configuration To set the basic configuration 1. Open the AdminTools LAN Configuration page: a. Start AdminTools and click 2. Configure your system for LAN use as follows: Option Description Allow LAN (H.323) calls on this Enables LAN support.
Page 43: Controlling Lan Bandwidth
Configuring LAN Support 3. Click OK. Controlling LAN Bandwidth To set the bandwidth options 1. Open the AdminTools LAN Bandwidth page: a. Start AdminTools and click b. Click the tab. LAN Bandwidth 2. Configure the bandwidth options as follows: Option Description Standard Selects the rate for the...
Page 44: Configuring The System To Use A Gateway
Configuring the System to Use a Gateway Option Description Determines whether the Default Premium rate or the Standard rate should serve as the default rate the system employs when users don’t select a rate for calls. Specifies a maximum rate for Incoming Call Bandwidth incoming calls.
Page 45 Configuring the System to Use a Gateway 2. Enable gateway use by clicking the Use gateway for outgoing ISDN calls (requires a gatekeeper) option. 3. Configure the system to use a gateway as follows: Option Description Opens the page so Add Gateway you can set up a new gateway.
Page 46: Configuring The System To Use A Gatekeeper
If your network includes one or more gateways or if you want to make LAN calls using E.164 addresses, you must install a System to Use a gatekeeper and configure the PictureTel 900 Series system to use it. Gatekeeper 3-16...
Page 47 Configuring the System to Use a Gatekeeper To set up a gatekeeper 1. Open the AdminTools Gatekeeper Setup page: a. Start AdminTools and click b. Click the tab. Gatekeeper Setup 2. Configure the system to use the gatekeeper as follows: Option Description Use a gatekeeper...
Page 48 Configuring the System to Use a Gatekeeper Option Description Sets whether users can call LAN Call Dialing other systems on the LAN by dialing the system’s extension. The system must be registered to a gatekeeper for this option to be effective. 3.
Page 49: Configuring Audio
Configuring Audio Setting Audio The audio algorithm determines the method of compression used on the audio transmitted during a call. Algorithms PictureTel recommends that you use the default setting. Automatic This setting allows the sites in the call to negotiate to the highest common algorithm, which results in the best audio quality possible.
Page 50 Setting Audio Algorithms To set the audio algorithm for ISDN calls 1. Open the AdminTools Audio Preferences page: a. Start AdminTools and click Audio b. Click the tab. Audio Preferences 2. Set Audio algorithm for ISDN (H.320) calls as follows: Option Description Automatic...
Page 51 Setting Audio Algorithms To set the audio algorithm for LAN calls 1. Open the AdminTools Audio Preferences page: a. Start AdminTools and click Audio b. Click the tab. Audio Preferences 2. Set Audio algorithm for LAN (H.323) calls as follows: Option Description Allows the system to negotiate to the highest...
Page 52: Choosing The G.711 Encoding Law For Your Location
Choosing the G.711 Encoding Law for Your Location Option Description Specifies 7 kHz audio at 16, 24, or 32 kbps. G.722.1 Specifies 3.4 kHz audio at 6 kbps. G.723.1 G.728 Specifies 3.4 kHz audio at 16 kbps. G.729 Specifies 3.4 kHz audio at 8 kbps. Specifies 14 kHz audio at 24, 32, or 48 kbps.
Page 53: Configuring The Microphones
Configuring the Microphones 2. Choose the appropriate Encoding Law for G.711 for your location as follows: Option Description Allows the system to automatically determine Automatic the encoding law according to the system location. µ-law Required for North America, Japan, and Korea.
Page 54 Configuring the Microphones 2. Choose the Microphone audio processing options as follows: Option Description Enables Integrated Dynamic Echo Use echo cancellation (IDEC) Cancellation (IDEC™), which is self- calibrating echo cancellation. This option prevents the people at your site from hearing themselves through the speakers at the far end, which can impede audio quality because of the delay involved.
Page 55: Adding Optional Audio Components
Adding Optional Audio Components Adding Optional Audio Components Adding Laptop Output You can add laptop (or PC) audio output to your system by connecting a laptop to the ImageShare or ImageShare II device, and then connecting the ImageShare or ImageShare II to your system’s computer box.
Page 56: Configuring Video
Configuring Video Setting Video The video algorithm determines the method of compression used on the video transmitted during a call. Preferences PictureTel recommends that you use the default setting. Automatic This setting allows the sites in the call to negotiate to the highest common algorithm, which results in the best video quality possible.
Page 57 Setting Video Preferences 2. Set Video algorithm for ISDN (H.320) calls as follows: Setting Description Automatic Allows the system to negotiate to the highest algorithm supported by all of the call participants. H.263+ Provides an enhanced version of H.263, with improved coding efficiency, video motion handling, and network error resiliency.
Page 58 Setting Video Preferences To set the video algorithm for LAN calls 1. Open the AdminTools Video Preferences page: a. Start AdminTools and click Video b. Click the tab. Video Preferences 2. Set Video algorithm for LAN (H.323) calls as follows: Setting Description Automatic...
Page 59 Setting Video Preferences Setting Description Provides good video resolution. H.261 is H.261 supported by all H.320 and H.323 enabled videoconferencing terminals. To enable Flicker Reduction 1. Open the AdminTools Video Preferences page: a. Start AdminTools and click Video b. Click the tab.
Page 60 Setting Video Preferences 2. Enable Flicker Reduction as follows: Setting Description Synchronizes the screen display with the Eliminate video artifacts caused by power frequency used by the local electric using an NTSC lighting. If you don’t know if this check camera or monitor box should be checked or not, try the and 50 Hz fluorescent...
Page 61: Configuring Video Sources
Configuring Video Sources 2. Enable or disable Dual Images as follows: Setting Description Allows People and Content sources to Enable (Share bandwidth between share the same bandwidth; thus, People and Content) conference participants can view both simultaneously. Allows the system to allocate bandwidth Allow system to dynamically adjust to the video source (either People or...
Page 62 Configuring Video Sources 2. Click the camera or video source you want to configure in the Camera or Video Source list. All the available video sources appear on this list, such as the various cameras, the , the and the Laptop, Windows Desktop 3.
Page 63: Configuring Camera Behavior
Video Source Type as either People or Content for the auxiliary camera. Configuring The PictureTel 900 Series system provides several camera control options which determine the behavior of the system camera(s). Camera Behavior To configure the camera behavior 1. Open the AdminTools Camera Control and VCR page: a.
Page 64: Adding Optional Video Components
Adding Optional Video Components 2. Configure the camera control options as follows: Setting Description Allows callers at the far-end sites Allow far-end sites to control the camera on this system to control the camera at the near- (Far-End Camera Control) end site when that camera is being shown to the far end.
Page 65: Adding A Second Monitor
Adding Optional Video Components Adding a Second Monitor If you ordered one monitor with your system, you received an SVGA/XGA monitor. If you ordered two monitors, the second monitor is an NTSC/PAL monitor. With a dual-monitor system, you can view People on the NTSC/PAL monitor and view Content, such as presentations and reports, on the SVGA/XGA monitor.
Page 66 Adding Optional Video Components 5. Plug one end of the video cable into the 4–pin connector on the A/V board of the computer box. If you are using the composite video cable (shipped separately), rather than the video cable , the video cabling typically looks like this: INPUT OUTPUT...
Page 67 Adding Optional Video Components 8. If the NTSC/PAL monitor is not on a Premier Cart, plug the power cable into a wall outlet. If the NTSC/PAL monitor is on a Premier Cart: a. Run the power cable from the monitor down through the center channel on the rear of the cart.
Page 68 Adding Optional Video Components If the NTSC/PAL monitor is installed on a tabletop or on a cart without Bose speakers, the PictureTel 70 camera and audio cabling typically looks like this: INPUT OUTPUT MONITOR INPUT OUTPUT MONITOR ¥ ¥ ¥ ¥...
Page 69 Adding Optional Video Components If the NTSC/PAL monitor is installed on a tabletop or on a cart without Bose speakers, the PictureTel 80 camera and audio cabling typically looks like this: INPUT OUTPUT MONITOR INPUT OUTPUT MONITOR ¥ ¥ ¥ ¥...
Page 70: Adding Vcrs
Adding Optional Video Components 14. Check the Use second monitor check box. 15. Set the PIP location using the Picture-in-Picture (PIP) Position on Second Monitor option. This choice is only necessary for the second monitor, since users can choose the position of the PIP on the main monitor using the remote control or keyboard.
Page 71 Adding Optional Video Components 5. Plug one video cable into the VIDEO IN connector on the VCR board of the computer box and into the VIDEO OUT connector on the VCR. 6. Plug the other video cable into the VIDEO OUT connector on the VCR board of the computer box and into the VIDEO IN connector on the VCR.
Page 72 Adding Optional Video Components To add two VCRs to your system Note: When you add two VCRs to your system, one VCR is referred to as the Record VCR, while the other is referred to as the Play VCR. 1. Power off the system. 2.
Page 73 Adding Optional Video Components 5. Plug the other audio cable into the AUDIO IN connector on the VCR board of the computer box and into the AUDIO OUT connectors on the Play VCR. 6. Plug the other video cable into the VIDEO IN connector on the VCR board of the computer box and into the VIDEO OUT connector on the Play VCR.
Page 74: Setting Up Directory Services
Setting Up Directory Services There are two types of Directories: Local Directories, which are hosted on the PictureTel 900 Series system and are accessible to anyone who can open the Collaboration application. Central Directories, which are hosted on a server and can be accessed by users from the PictureTel 900 Series system once you configure the system to use them.
Page 75: Setting Up A Local Directory
Setting Up a Local Directory To set up a Local Directory 1. Open the AdminTools Directory Options page: a. Start AdminTools and click Directory b. Click the tab. Local Directory 2. Use the buttons at the right of the page to Add, Edit, and Remove entries.
Page 76: Setting Up Directories On A Server
To set up a Central Directory, you must install the PictureTel Directory Service Tools application onto a Microsoft Windows Directories on a server platform and then configure the PictureTel 900 Series system Server to access the server over the LAN.
Page 77: Loading Server Software
Setting Up Directories on a Server Loading Server Software To install the Directory Services Setup Utility 1. Load the Directory server application that you have chosen to use. 2. Insert the PictureTel Directory Service Tools CD into the CD-ROM drive of the intended Directory server. 3.
Page 78 Setting Up Directories on a Server 2. Configure the Central Directory server as follows (you may need to obtain some of this information from your LDAP server administrator, if your organization has one): Option Description Specifies the DNS of the Server DNS name Directory server (the system on which the Directory Service...
Page 79: Managing One Or More Servers
3. Click OK. Managing One or More Servers The PictureTel 900 Series system can access one Directory server at a time. If you need to use a different server than the one you are currently set up to use, change the options on the Central Directory page.
Page 80: Allowing Data Sharing
To allow users to exchange files during conferences, enable the File Transfer application. To allow users to edit files during conferences, install the desired applications on the PictureTel 900 Series system. To allow users to store and retrieve files from a server, set up a Document Server.
Page 81: Installing User Applications
Installing User Applications To configure File Transfer 1. Open the AdminTools File Transfer page: a. Start AdminTools and click Utilities b. Click the tab. File Transfer 2. Configure File Transfer as follows: Option Description Enables the system to accept files Allow incoming file transfers during a transferred from other systems during...
Page 82: Allowing Document Server Use
Frees hard drive space. Users store the files they intend to share on the server, not on the PictureTel 900 Series system. Security. User data is secure. Each user’s access to the server is limited to an individual folder created at logon.
Page 83: Configuring The Picturetel 900 Series System To Use A Document Server
3. Double-click the CD-ROM drive icon and double-click the Install Document Server icon. 4. Follow the onscreen instructions to complete the installation. Configuring the PictureTel 900 Series System to Use a Document Server After installing the Document Server software on the server, you must configure how your users use the server from the PictureTel 900 Series system.
Page 84 Allowing Document Server Use 2. Configure the system’s Document Server use as follows: Option Description Enables the system to access a Document Use a Document Server Server that was previously installed. Identifies the server’s IP address or DNS Document Server IP address or DNS name name.
Page 85: Observing Data Sharing Tips And Guidelines
Observing Data Sharing Tips and Guidelines Observing Data Sharing Tips and Guidelines If You Allow File Transfer... Install a virus protection package and keep it updated with the latest definitions. If you haven’t checked the Automatically delete Document Server check box, remind users documents from this system at user logoff to delete the data files they place on the system after sending or receiving files.
Page 86: Maintaining The System
Maintaining the System Monitoring The Conference Statistics screen and the Operating Statistics application allow you to view a wide variety of statistics on the System Statistics system’s performance during calls. F.Y.I. The Operating Statistics and Collaboration applications F Y I may be run simultaneously, whereas the AdminTools and Collaboration applications cannot be run simultaneously.
Page 87 Monitoring System Statistics 3. Choose the category of statistics that you want to view. Category Description System Statistics Displays the total number of calls, total time of calls, and total number of remote control and camera commands issued. H.323 Statistics Displays information about H.323 calls on seven pages State...
Page 88: Viewing The Configuration Summary
Monitoring System Statistics Category Description Displays summary Configuration Summary information about the configuration on seven pages General ISDN Video , and Audio Directory Utilities Displays a list of loopback Running Loopback Tests tests available to run. Logging Displays information about the call log and the system logs.
Page 89 Monitoring System Statistics 3. Choose a tab to view detailed information. Page Description General Provides details related to System Information, Call Preferences, Logon and Security, Logoff and Standby, and Monitor. Provides details related to ISDN ISDN, Advanced ISDN Configuration, ISDN Bandwidth, ISDN Setup, IMUX Setup, and Gateway Setup.
Page 90: Viewing Statistics For The Current Call
Monitoring System Statistics Page Description Provides details related to Video Video Preferences, and Camera and Video Sources. Provides details related to Audio Audio Preferences and Audio Inputs. Directory Provides details related to Directory Options, Central Directory Server Setup, and ILS Registration. Utilities Provides details related to Document Server, File...
Page 91: Accessing And Viewing Logs
Monitoring System Statistics Accessing and Viewing Logs From Operating Statistics: • Call Log — tracks general information on all of the calls made and answered by the system. • System Logs (four logs) — records a variety of technical information that can help you verify system performance and troubleshoot problems.
Page 92: Optimizing System Performance
System Readiness Monitoring, it runs in the background whenever the Performance PictureTel 900 Series system is in use. When Readiness Monitoring detects a problem, the system displays an exclamation mark icon in the system tray. Double-click the icon to see a message that specifies the problem and suggests one or more remedies.
Page 93 Optimizing System Performance 2. Check the system components you want to monitor. Option Description Enables monitoring of the Remote devices (remote control and LAMB) state of the batteries in the remote devices. Enables monitoring for 16 bit Color depth and resolution color depth and 800x600 or 1024x768 resolution.
Page 94: Setting Up Virus Protection
Setting Up Virus Protection Although infection from a computer virus is rare, you should be aware that the PictureTel 900 Series system uses a standard PC microprocessor and is therefore susceptible to virus infection. PictureTel recommends that you obtain and install a virus protection application and keep it updated.
Page 95 C:\Program Files\PictureTel\Vcs\tsdir.ini external media. To restore the system: 1. Power off the system. 2. Insert the PictureTel 900 Series System Software CD into the CD-ROM drive. 3. Insert the boot diskette into the diskette drive. 4. Power on the system.
Page 96: Using Remote Management Tools
Using Remote Management Tools The PictureTel 900 Series system supports two remote management tools: WebRemote SNMP (Simple Network Management Protocol) F.Y.I. F Y I Your choice of management tool depends on your network environment. WebRemote requires only a web browser to control the PictureTel 900 Series system.
Page 97: Setting Up Webremote Management
Setting Up RAS Access Over ISDN Set up RAS over ISDN if you need to perform network management of a PictureTel 900 Series system but your network management station (NMS) is not connected to the system via a LAN. F.Y.I.
Page 98 Setting Up WebRemote Management 1. Open the AdminTools ISDN Bandwidth page: a. Start AdminTools and click ISDN b. Click the tab. ISDN Bandwidth 2. Choose a line for remote access using the Use this line for network management via RAS drop-down list. When choosing a line, please note the following: Do not choose , which is reserved for calls.
Page 99: Using Webremote To Manage The Picturetel 900 Series System
Using WebRemote to Manage the PictureTel 900 Series System Using WebRemote requires you to log on with an administrator account and to have one of the following browsers: WebRemote to Microsoft Internet Explorer 5.0 or higher Manage the Netscape Navigator 4.6 or higher...
Page 100: Setting Up Snmp Management
(such as HP OpenView) on the computer you intend to use as your network management station (NMS). You cannot use the PictureTel 900 Series system as the NMS. Installing the PictureTel MIBs Once an SNMP environment is in place, you must install the PictureTel MIBs on the management station.
Page 101: Configuring The System For Snmp Management
Setting Up SNMP Management Configuring the System for SNMP Management To configure the PictureTel 900 Series system for SNMP management. 1. Open the AdminTools Network Management page: a. Start AdminTools and click Utilities b. Click the tab. Network Management 2. Configure the system as follows:...
Page 102: Adding The Picturetel Network Manager
3. Click Apply. Adding the PictureTel Network Manager Once you’ve configured the PictureTel 900 Series system to allow remote management via SNMP, you may choose to use the PictureTel Network Manager application, which is available on the PictureTel Network Manager CD. This optional application enhances HP OpenView or other network management software.
Page 103: Configuring Internal Multipoint
Configuring Internal Multipoint The Internal Multipoint option lets users add up to three additional sites to their LAN videoconference (for a total of four sites). To use Internal Multipoint: You must have purchased the Internal Multipoint option. All sites must be connected as LAN calls. You must initiate the videoconference.
Page 104: Setting The Default Video Display
Setting the Default Video Display Setting the To set the default video display for internal multipoint Default Video 1. Open the AdminTools Internal Multipoint page: Display Start AdminTools and click Multipoint 2. Set the Default Video Display as follows: Option Description Voice-activated Enables conference participants to see the...
Page 105: Setting Audio And Video Preferences
Setting Audio and Video Preferences Option Description Divides the screen into quadrants so that up Continuous presence to four conference participants can see each other (People or Content) simultaneously. The video bandwidth is split evenly among the four images that are displayed. For example, in a 384 kbps conference, the bandwidth for each quadrant is 96 kbps.
Page 106 Setting Audio and Video Preferences 3. Set the Video algorithm for voice-activated as follows: Setting Description H.261 is supported by all H.320 and H.323 H.261 QCIF enabled videoconferencing terminals. QCIF provides less fine video resolution than CIF, but handles video motion updates more quickly.
Page 107 Setting Audio and Video Preferences 4. Set the Maximum video frame rate as follows: Select a frame rate that is compatible with the other systems in your multipoint conference. If you call a system that cannot support a frame rate as high as the frame rate you have selected, that system will not see video.
Page 108: Troubleshooting
Troubleshooting For support or service, please contact your PictureTel service provider or call PictureTel Technical Support. You can find phone numbers for Technical Support in your area at the PictureTel web site, http://www.polycom.com Solving Installation Problems Problem Corrective Action First-time...
Page 109: Solving Startup Problems
Solving Startup Problems Solving Startup Problems Problem Corrective Action Does not start Check for bad hardware, especially if you hear beep codes on startup. a. From the Hardware Diagnostics application, start Automated . If the test fails, call for Testing service.
Page 110: Solving General System Problems
Solving General System Problems Solving General System Problems Problem Corrective Action Parts of the system Make sure that all cabling is correctly are not working installed and secure. Make sure that all power cables are plugged into a power source (cart power strip, wall outlet, or uninterruptible power supply).
Page 111 Solving General System Problems Problem Corrective Action Remote control is Make sure that the keyboard and not working remote control are not being used at the same time. You can’t use both infrared devices simultaneously. Make sure that the infrared path from the remote control to the infrared receiver at the base of the main camera is not blocked.
Page 112: Solving Network Problems
. If Test ISDN Lines a line does not reach the active state, make sure that it is connected properly. See the Installing the PictureTel 900 Series Collaboration System document for information about how to connect ISDN lines. 11-5...
Page 113 Solving Network Problems Problem Corrective Action Readiness message: b. If you have NT-1 boxes, check each box to see if that line is ready ISDN cable is to place calls (usually indicated by unplugged or the green lights). If a light is red, check ISDN line is not active the ISDN cable connections between the wall outlet and the...
Page 114 Test ISDN Lines a line does not reach the active state, make sure that it is connected properly. See the Installing the PictureTel 900 Series Collaboration System document for information about how to connect ISDN lines. b. If you have NT-1 boxes, check...
Page 115 Solving Network Problems Problem Corrective Action ISDN call attempt c. If you make any changes to the has failed; the user system, open the Hardware has received an Diagnostics application, and click error message Test ISDN Lines (continued on d. If the ISDN lines activate, close the next page) Hardware Diagnostics application and start the Collaboration...
Page 116 Make sure that the network cable is connected and secure. The LAN cable must be connected properly, as shown in the Installing the PictureTel 900 Series Collaboration System document. Have the far-end system call your system. To find out if the problem exists in one direction only, ask the person at the far-end site to call your system.
Page 117 Solving Network Problems Problem Corrective Action Difficulty making Verify that the far-end system is in LAN calls working order. Telephone the far-end site and find out if the system is turned on and is functioning properly. Ask whether the far-end system is behind an IP network firewall.
Page 118 Operationally test the lines for making outgoing calls: a. Make a 1x512 call to another PictureTel 900 Series system using a number that is known to be correct. b. After the call connects, check the call rate from the Conference screen.
Page 119 Solving Network Problems Problem Corrective Action The call briefly b. If you have NT-1 boxes, check enters the each box to see if that line is ready “ ” state to place calls (usually indicated by Connecting and then green lights). If a light is red, check disconnects the ISDN cable connections between the wall outlet and the...
Page 120 Operationally test the lines for less than the making outgoing calls: requested rate; the a. Make a 1x512 call to another system displays PictureTel 900 Series system using “ Call connected at a number that is known to be ” <rate>...
Page 121 Solving Network Problems Problem Corrective Action The call connects at c. If you make any changes to the less than the system, open the Hardware requested rate; the Diagnostics application, and click system displays Test ISDN Lines “ Call connected at d.
Page 122: Solving Video Problems
Solving Video Problems Solving Video Problems Problem Corrective Action Poor video is Double-click the Conference reported from the icon (a small circle) on the Statistics far end or seen on taskbar in the lower right-hand corner the near-end of the screen. Check the video system statistics.
Page 123 Solving Video Problems Problem Corrective Action No thumbnail or Make sure that the video source is blank thumbnail or turned on. If you are using a laptop Video Readiness with or without an ImageShare or indication ImageShare II: (continued on a.
Page 124 Solving Video Problems Problem Corrective Action No thumbnail or From the Hardware Diagnostics blank thumbnail or application, start Automated Testing Video Readiness a. If the test passes, the video board indication is good; from the Hardware Diagnostics application, click Test and select the appropriate Video video source.
Page 125 Solving Video Problems Problem Corrective Action No video (VGA) Check all video and power cable output (blank VGA connections to and from the VGA monitor) monitor. Check the brightness setting on the monitor to be sure that it is not set to one extreme or the other.
Page 126 Solving Video Problems Problem Corrective Action Camera (main or Minimize and then maximize the auxiliary) is in Collaboration application, click a Standby mode mouse button, press a remote control (powered down) button, or clear the screen saver. Unplug the camera video cable and then plug it in again.
Page 127: Solving Audio Problems
Solving Audio Problems Problem Corrective Action No VCR output Make sure that all power, audio, and video cables to and from the system, display, and VCR are correctly installed and secure. Play a known good VCR tape. If the tape will not play: a.
Page 128 Solving Audio Problems Problem Corrective Action Cannot hear the far-end Make sure that the far-end site has participants not muted the call. A mute icon appears in the status bar when the call is muted. Note: If you are in a call and in Full-Screen mode, enable the status bar in order to see the icon.
Page 129 Solving Audio Problems Problem Corrective Action Poor audio from the Double-click the far-end system icon (a small Conference Statistics circle) on the taskbar in the lower right-hand corner of the screen. Check the audio statistics. From the Hardware Diagnostics application, start Automated Testing From the Hardware Diagnostics...
Page 130 Solving Audio Problems Problem Corrective Action Poor Automatic Gain From the Operating Statistics Control (AGC). Far end application, check the audio detects variations in settings. audio from near-end sources that are different distances from the microphone Poor Automatic Noise From the Operating Statistics Suppression (ANS).
Page 131: Solving Imageshare Or Imageshare Ii Problems
Solving ImageShare or ImageShare II Problems Solving ImageShare or ImageShare II Problem Corrective Action Problems Data or images will not Make sure that all cables to and pass through the from the ImageShare device are Monitor connector of correctly installed and secure. VGA In the ImageShare device If you are using a laptop with the...
Page 132 Solving ImageShare or ImageShare II Problems Problem Corrective Action Projector connected to Make sure that all cables to and the ImageShare is not from the ImageShare device are displaying output correctly installed and secure. Consult the documentation that came with the projector. ImageShare capture Make sure that all cables to and feature is not working...
Page 133 Solving ImageShare or ImageShare II Problems Problem Corrective Action Pushing the blue Choose the ImageShare device on button does the People and Content list. Selection not display the laptop If the ImageShare device becomes content the Content source: a. Make sure that all cables to and from the ImageShare device are correctly installed and secure.
Page 134: System Default Settings
System Default Settings Options not listed below do not have default settings. Option Default Setting Enabled Allow far-end sites to control the camera on this system Allow ISDN calls on this system Enabled Allow near-end Automatic Camera Enabled Pointing Disabled in Italy. Allow rate adaptation to 56 kbps if 64 kbps fails Enabled in all other...
Page 135 Option Default Setting Display number last dialed Always Dual Images Enabled Encoding law for G.711 µ-law (in North America, Japan, and Korea) a-law (in most other parts of the world) Standard ISDN bandwidth: Default ISDN bandwidth: Premium 1x512 kbps (normal configurations) 1x384 kbps (normal ISDN bandwidth: Standard...
Page 136 Option Default Setting Picture-in-Picture (PIP) position on Bottom right second monitor Disabled Put the system in Standby mode after Enabled for Euro ISDN, Transmit a Sending Complete information element NET3 (Taiwan), and VN3. Disabled for all other dialects. Use a second monitor Disabled Use Automatic Gain Control (AGC) Enabled...
Page 137: System Documentation
Getting Started Guide for audio and video. Both .pdf and .doc versions of this guide are available. PictureTel iPower Participate in a successful call. Collaboration System Quick Tips Sheet PictureTel 900 Series Configure, maintain, and Collaboration System troubleshoot the system. Administrator’s Guide...
Page 138: Hardcopy Documentation
Hardcopy Documentation Hardcopy Documentation This document... Describes how to... Installing the PictureTel 900 Install the system hardware. Series Collaboration System Microsoft Windows 2000 License Microsoft 2000 for use. Licensing Agreement Online Documentation This document... Describes how to... PictureTel iPower Make a call, use the remote control, Collaboration System use the Directories, set up the room Getting Started Guide...
Page 139: Online Help
Use Operating Statistics to verify system performance. Hardware Diagnostics Test the system hardware. Help WebRemote Help Manage the PictureTel 900 Series system remotely. Collaboration Help Use the collaboration system to make and answer calls, share data, and so on. PictureTel Document...
Page 140: Web Documentation
ISDN, verifying requirements, and getting the network ready. PictureTel Product Observe regulatory information, Regulatory Information notices, and approvals. PictureTel 900 Series Observe usage notes and other System Software Release release information. Bulletin Installing the PictureTel 900 Install the system hardware.
Page 141 Web Documentation This web document... Describes how to... Installing the PowerMic Install up to a total of four PowerMic microphones. Installing a Collaboration Install the collaboration system on a System on the Premier Cart Premier Cart. Installing a Collaboration Install the collaboration system on a System on the Utility Cart Utility Cart.
Page 142: Assisting Users
Assisting Users Customizing the The PictureTel 900 Series system includes an online user’s guide, the PictureTel iPower Collaboration System Getting Started Guide, available Getting Started as a .doc file. Since the options available to your users depend on Guide your system configuration, the Getting Started Guide is somewhat generic.
Page 143: Maintaining System Information
3. Save the document as GetStart.pdf and distribute it to your users. Maintaining Another way to help your users is to make sure you keep the PictureTel 900 Series system information up-to-date. System Information To update the system information 1.
Page 144: Adding Applications To The System
This name appears in the System Information dialog System Readiness boxes. Contact number Specifies the phone number of the PictureTel 900 Series system administrator. This number appears in the System Information dialog System Readiness boxes. Adding To extend your users’ collaboration effectiveness, install the...
Page 145: Index
Index Symbols applications adding to system C-3 µ-law 4-5 AdminTools 1-11 Hardware Diagnostics 1-12 installing 7-2 Numerics list of standard 1-6 4CIF 5-7 on PictureTel collaboration system 1-6 Operating Statistics 1-11 PictureTel Directory Service Tools Setup ACP. See Automatic Camera Pointing PictureTel Document Server 1-7 PictureTel Network Manager 1-7 Acrobat Reader 4.0, description of 1-6...
Page 146 Audio Inputs page 4-5 Call Log description of 8-6 Audio Preferences page 4-2, 4-3, 4-4 recording numbers in 2-9 Auto Logon call preferences description of 2-1, 2-2 answer calls automatically 2-8 automatic answer display last number dialed 2-9 muting audio for 2-8 mute audio for automatically answered security concerns 2-9 calls 2-8...
Page 147 components, optional 1-8 cart 1-9 data sharing ImageShare 1-5 allowing 7-1 Look-At-Me-Button 1-10 allowing Document Server use 7-3 monitor 1-8 allowing file transfer 7-1 projector 1-10 installing user applications 7-2 VCR 1-10 managing options 7-1 components, standard 1-2 tips and guidelines for 7-6 cameras 1-3 default user account 2-4 computer box 1-2...
Page 148 dual-monitor. See second monitor G.722 for ISDN 4-2 for LAN 4-3 for LAN multipoint 10-3 for LAN multipoint conferences 10-3 echo cancellation 4-6 G.722.1 encoding law 4-4, 4-5 for ISDN 4-2 encryption device 3-11 for LAN 4-4 external encryption device 3-11 G.723.1 for LAN multipoint conferences 10-3 G.723.1, for LAN 4-4...
Page 149 H.263+ inverse multiplexer. See IMUX for ISDN 5-2 ISDN for LAN 5-3 choosing advanced options 3-5 H.320. See ISDN configuring support for 3-1 controlling bandwidth 3-3 H.323. See LAN monitoring 8-8 hardcopy documentation setting bandwidth options 3-3 list of standard B-1, B-2 setting basic configuration 3-1 setting up RAS access over 9-2 Hardware Diagnostics...
Page 150 local user account 2-4 Monitor page 5-14 logging off monitoring, readiness 8-7 automatically 2-5 MSN (Multi-Subscriber Number) 3-5 logoff options 2-5 multipoint conferencing logging on setting video preferences 10-3 choosing the logon method 2-2 logon options 2-1 Multipoint Conferencing page 10-2 Logoff and Standby page 2-5, 2-7 multipoint.
Page 151 4-7 PictureTel 80 Dynamic Locating Camera, description of 1-5 description of 1-3 Premier Cart, description of 1-9 PictureTel 900 Series System Software CD, problems, solving. See troubleshooting applications on 1-6 PT716plus, for ISDN 4-2 PictureTel collaboration system administrative applications 1-11...
Page 152 Readiness Monitoring page 8-7 servers installing Directories on 6-3 redial loading server software 6-4 security concerns 2-9 managing 6-6 setting call preference options 2-9 See also Directory Services and Document remote control Server description of 1-4 service, contacting PictureTel , 11-1 solving problems with 11-4 setup utility, installing for Directory Services remote control devices...
Page 153 Standby mode, configuring 2-6 startup, solving problems during 11-2 user access, managing 2-1 statistics user accounts monitoring for system 8-1 domain account 2-4 starting Operating Statistics 8-1 local user account 2-4 viewing detailed system statistics 8-1 PictureTel collaboration system default viewing general call statistics 8-5 user account 2-4 support, contacting PictureTel...
Page 154 video frame rate setting for multipoint conferences 10-5 Video Preferences page 5-1, 5-3, 5-4, 5-5 video sources, configuring 5-6 virus protection setting up 8-9 starting 8-9 voice-activated, for multipoint conferences 10-2 web documentation B-4 web site, PictureTel , 11-1 WebRemote configuring system for 9-2 requirements for 9-4 setting up 9-2...

Polycom PictureTel 900 Series Administrator's Manual

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