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5 Service and
support
Frequently asked questions
My universal remote does not work at all.
•
Check if you have correctly setup the
device with the right code. Check if you
have pressed the corresponding device key
for your device.
•
Check if the batteries are inserted properly.
If the battery level is low, replace the
batteries.
•
Check if your device is powered on.
If several device codes are listed under the
brand of my device, how can I select the
correct device code?
To seek the correct device code, test the codes
one by one. The codes are sorted by popularity,
and the most popular code is listed first.
My device responds only to some of the
commands.
You have set a code for which only some
commands work properly but some do not. Try
other codes until most keys work properly or
learn the key from original remote if it support
learning function.
Need help?
We advise you to first read this user manual
carefully. It helps you set up and use the
universal remote.
If, however, you require extra information or
have additional questions about setup, usage,
warranty, etc of the SRP6011, you can always
contact us.
When calling our helpline, make sure to have
the SRP6011 at hand when you call, so that our
EN
8
operators can help you determine whether
SRP6011 is working properly.
You will find our contact details at the end of
this user manual. For online support, visit
www.philips.com/support
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