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NOTE: Press the TONE*/exit button once to keep the previous setting
Changing a Stored Number
(making no changes) and return to the menu.
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
NOTE: If the selected CID record contains any information that is non-
2. Press the MEMORY button, and REPLACE MEMO? shows in the display.
numeric, the unit will not allow this record to transfer to the internal
user memory. The handset will display "UNABLE TO STORE".
3. Press the MEMORY button to store the number. You will hear a confirmation tone.
To Replace a Stored CID Record
Reviewing and Deleting Stored Numbers
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter
1. To review stored numbers, press the memory button, and use the CID/VOL ( - or + )
the memory location, REPLACE MEMO? shows in the display.
button to scroll to the memory location, or press the corresponding number key for a
desired memory location (0-9).
2. Press the MEMORY button again, and the new CID record replaces the old memory in
that location. You will hear a confirmation tone.
2. When the data shows in the display, press the CHAN/delete button. The display
shows DELETE? .
Deleting a CID Record
3. Press CHAN/delete again to delete the data. The display shows DELETED.
1. Make sure the phone is OFF (not in TALK mode).
Dialing a Stored Number
2. Use the CID/VOL ( - or + ) button to display the CID record you want to delete.
1. Make sure the phone is ON by pressing the TALK/call back button.
3. Press CHAN/delete. The display shows DELETE CALL ID?.
2. Press the MEMORY button.
4. Press CHAN/delete again to erase the record and the next Caller ID record shows in
the display. You will hear a confirmation tone.
3. Press the memory location (0-9). The number dials automatically.
- OR -
NOTE: Press the TONE*/exit key to return to the standby mode.
1. Make sure the phone is OFF (not in TALK mode).
Deleting All CID Records
2. Press the MEMORY button.
1. Make sure the phone is OFF (not in TALK mode).
3. Use the touch-tone pad or the CID/VOL ( - or + ) button to scroll to the number you
2. Use the CID/VOL ( - or + ) button to display any Caller ID record.
want to dial.
3. Press and hold the CHAN/delete button until DELETE ALL? shows in the display.
4. Press the TALK/call back button. The number dials automatically.
4. Press CHAN/delete again to erase all records. You will hear a confirmation tone. The
Chain Dialing from Memory
display shows NO CALLS.
Use this feature to make calls which require a sequence of numbers, such as calling
NOTE: Press the TONE*/exit key to return to the standby mode.
card calls to a frequently called long distance number. Each part of the sequence is
Memory
dialed from memory. The following example shows you how to use chain dialing to
make a call through a long distance service:
Each handset can store up to ten 24-digit numbers with up to 15-character names in
The Number For
memory for quick dialing. This memory feature is in addition to the CID memory log,
which stores up to 40 CID records in each handset.
Long distance access number
Storing a Name and Number in Memory
Authorization code
Frequently called long distance number
1. Make sure the phone is OFF (not in TALK mode).
1. Make sure the phone is ON (in TALK mode).
2. Press the MEMORY button.
2. Press the MEMORY button and then press 7.
3. Press the desired memory location (0 through 9) or use CID/VOL ( + or - ) to scroll to
3. When you hear the access tone, press the MEMORY button and then press 8.
the desired memory location.
NOTE: If the memory location is occupied, the memory location
4. At the next access tone, press the MEMORY button and then 9.
number and stored name and telephone number shows in the display.
TIP: Wait for the access tones before pressing the next MEMORY
If the memory location is empty. "EMPTY" shows in the display.
button, or your call may not go through.
4. Press the MEMORY button again. The display shows ENTER NAME.
Answering System Operation
NOTE: If you don't want to enter the name, skip step 5.
This section discusses the buttons and features on the answering system.
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)
and press the memory button to save. More than one letter is stored in each of the
Message Indicator
number keys. For example, to enter the name Bill Smith, press the 2 key twice for the
The message indicator shows you how many messages you have received, and the indicator
letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
blinks when new messages are received. The answerer on/off button must be ON in order
Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key
for the messages indicator to work.
to insert a space between the L and the S. Press the 7 key 4 times for the letter S;
press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the
NOTE : The answering system displays "- -" when it is turned off.
8 key for the letter T; press the 4 key twice for the letter H.
Screening Calls from the Base
NOTE: If you make a mistake press the DELETE/Channel button to
1. Wait for the caller to begin leaving a message (to determine who is calling).
backspace and erase the wrong character(s) or number(s).
2. To speak to the caller, pick up the handset, and press the TALK/call back button.
6. Press the MEMORY button to save the name. The display shows ENTER TEL NUMBR.
The answering system automatically stops recording when you activate the handset or pick
7. Use the touch-tone pad to enter the telephone number you want to store (up to
up an extension phone.
24 digits).
TIP: Make sure the volume on the base is set loud enough to hear
NOTE: The system treats PAUSES as delays or spaces in the dialing
your incoming calls.
sequence.
Message Playback
8. Press MEMORY again to store the number. You will hear a confirmation tone.
Storing the Last Number Dialed
The messages indicator lets you know when you have messages. To play messages,
press the PLAY/STOP button.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
While a message is playing, you may do the following:
2. Press the REDIAL button.
• Press the PLAY/STOP button to stop the message playback.
3. Press the MEMORY button to store the number. You will hear a confirmation tone.
• Press and release the REVIEW button to restart the current message; continue to
To replace an old number with a new redial number:
press and release the REVIEW button to go to previous messages.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
• Press and release the SKIP button to go to the next message.
2. Press the REDIAL button.
• Press the VOLUME ( + or -) button to adjust the playback volume.
3. Press the MEMORY button, and REPLACE MEMO? shows in the display.
Memory Full
4. Press the MEMORY button again to replace the old number with the new number.
You will hear a confirmation tone.
When the answering system memory is full, the system answers after 10 rings. You
should erase some messages so the answering system may record new messages.
Inserting a Pause in the Dialing Sequence of a
Stored Number
If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert
a delay in dialing sequence of a stored number (for example, after you dial 9 for an
outside line, or to wait for a computer access tone). Pause shows in the display as a P,
and each pause counts as one digit in the dialing sequence.
Erasing Messages
Changing the Security Code
You may erase messages three ways:
The default security code for accessing the answering system from another location is 1 2
3. You must use the handset to change the security code. With the phone OFF (not in TALK
• To erase a single message, press the ERASE button on the base to erase a message
mode), follow these steps:
during playback.
1. Press the answer/transfer or FORMAT/answerer button to display ANSWERER
• To erase all reviewed messages, press and hold the ERASE button on the base until
REMOTE.
the unit beeps.
2. Press the TONE*/exit button.
• To erase a message using the handset:
1. Press FORMAT/answerer or answer/transfer button on the handset.
3. Enter the new 3-digit security code.
2. Press the play/stop button (2 key) on the handset.
4. Press the TONE*/exit button again. The unit announces the new code, pauses,
3. Press the erase button on the handset to erase a message during playback.
beeps, and then announces the menu options again.
NOTE: Erased messages cannot be restored. Be careful when
Changing the Battery
pressing the erase button because if the next unheard message has
started to play, it will also be erased.
Make sure the telephone is OFF (not in TALK mode) before you replace battery.
Leaving a Memo
Use the memo feature to leave a message.
1. Press and hold the MEMO button. Hold the button down until you finish recording
1. Remove the battery compartment door.
the message.
2. Disconnect the cord attached to the battery pack and remove the battery pack from
2. Begin speaking after you hear the beep.
the handset.
3. Release the MEMO button when you are finished.
3. Insert the new battery pack and connect the cord to the jack inside the battery
Remote Access
compartment.
4. Put the battery compartment door back on.
You may access the answering system with the cordless handset or from any tone-dial
5. Place handset in the base to charge. Allow the handset battery to properly charge
compatible telephone.
(for 16 hours) prior to first use or when you install a new battery pack. If you do
Cordless Handset
not properly charge the phone, battery performance will be compromised.
1. Press the FORMAT/answerer or answer/transfer button to access the answering
Battery Safety Precautions
system.
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
2. Use the corresponding handset keys just like you would use the base buttons (see
toxic materials could be released which can cause injury.
Memory Location
"Answering System Setup"). The button functions are located on the handset above
each number key. For example, to play messages:
• To reduce the risk of fire or personal injury, use only the Nickel-Cadmium battery
7
listed in the User's Guide.
• Press the FORMAT/answerer or answer/transfer button. The display shows
8
ANSWERER REMOTE.
• Keep batteries out of the reach of children.
9
• Press 2 (play/stop).
• Remove batteries if storing over 30 days.
• When you are finished listening to your messages, press the FORMAT/answerer or
answer/transfer button again.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
Screening Calls from the Handset
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
Use the handset to screen calls even when you can't hear the answering system.
For more information go to the RBRC web site at www.rbrc.org
When the answering system picks up:
or call 1-800-8-BATTERY or contact a local recycling center.
1. Press the answer/transfer or FORMAT/answerer button to access the answering
Display Messages
system.
2. Listen as the caller leaves a message.
The following indicators show the status of a message or of the unit.
3. Press the TALK/call back button to speak to the person or press the answer/transfer
ANSWERER REMOTE
or FORMAT/answerer button to stop screening the call.
Memory Full
BLOCKED CALL
When answering system memory is full, the system answers after 10 rings, beeps and
waits for you to enter the 3-digit security code. If you don't enter the security code within 10
BLOCKED NAME
seconds, the phone hangs up.
BLOCKED NUMBER
You should erase some messages so the answering system can record new ones.
NOTE: The unit also answers after the 10th ring if it is turned off. To
CALL WAITING
access the answering system, enter your 3-digit security code after
you hear the beep.
DELETE ALL?
Accessing the Answering System from Another
DELETE CALL ID?
Location
DELETED
EMPTY
You can access your answering system from any touch-tone phone by entering your 3-digit
security code after you hear the outgoing announcement.
END OF LIST
1. Dial the telephone number to which the answering system is connected to.
ENTER NAME
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system's remote functions.
ENTER NUMBER
The remote feature lets you perform the following functions:
To
Press this Button
INCOMPLETE DATA
Review message
1
Play back messages
2
LOW BATTERY
Stop message playback
2
NEW
Erase message
0 (during message playback)
NO CALLS
Skip message
3
NO DATA
Turn off/on answerer
4
PAGING
Review voice menu options
7
PRESS TALK KEY
TIP: You can bypass the outgoing announcement by pressing any
numbered key on the touch-tone pad while the announcement
is playing. Then, you can enter your security code to access the
REPT
answering system.
TRANSFERRING
UNKNOWN NAME/
CALLER/NUMBER
Answering System Display Messages
The following indicators show the status of the answering system.
- -
Answerer off.
0-59
Total number of messages.
An (blinking)
Currently answering a call.
CL (blinking)
The voice time/day stamp needs set.
F (blinking)
Memory is full.
LA (Line Access)
External line remote answerer.
Six bars (blinking)
Recording a memo or announcement.
Handset Sound Signals
Signal
Meaning
CAUTION: To reduce the risk of fire or personal injury, use only
the Thomson Inc. approved Nickel-Cadmium battery model
A long warbling tone (with ringer on)
Signals an incoming call
5-2459, which is compatible with this unit.
Three short beeps (several times)
Page signal
Single beep every 7 seconds
Low battery warning
Troubleshooting Guide
Caller ID Solutions
No Display
• The battery must be fully charged. Try replacing the battery.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect
the unit from the wall and plug it in again.
• You must be subscribed to Caller ID service from your local telephone company in
order to receive Caller ID records.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates either
the presence of noise on the line, or that an invalid message has been sent from the
telephone company.
Cordless Phone Solutions
No dial tone
• Check installation:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base unit and the wall phone
jack.
• Connect another phone to the same modular jack; if the second phone doesn't work,
the problem might be with your wiring or local service.
Indicates the answering system is being accessed
• The handset may be out of range of the base. Move closer to the base.
remotely.
• Make sure the battery is properly charged (for 16 hours).
The person is calling from a number that has been
• Ensure the battery pack is installed correctly.
blocked from transmission.
• Did the handset beep when you pressed the TALK/call back button? Did the in use/
The persons name is blocked from transmission.
charge indicator come on? The battery may need to be charged.
The person is calling from a number that has been
• Place the handset in the base for at least 20 seconds.
blocked from transmission.
Handset does not ring
Indicates a call is waiting on the line.
• Make sure the RINGER switch on the handset is turned ON.
Prompt asking if you want to erase all Caller ID records.
• Move closer to the base. The handset may be out of range.
Prompt asking if you want to erase a Caller ID record.
• You may have too many extension phones on your line. Try unplugging some
Prompt confirming the Caller ID record is erased.
phones.
Indicates a memory location is vacant.
• Check for a dial tone.
Indicates that there is no additional information in Caller
You experience static, noise, or fading in and out
ID memory.
• Change channels.
Prompt telling you to enter the name for one of the 10
memory locations.
• Move closer to base. The handset might be out of range.
Prompt telling you to enter the telephone number for one
• Relocate the base. Make sure base is not plugged into an electrical outlet with
of the 10 memory locations.
another household appliance.
Caller information has been interrupted during
• Charge the battery.
transmission or the telephone line is excessively noisy.
Unit beeps
Indicates the battery needs to be charged.
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
Indicates call or calls have not been reviewed.
• Clean the charging contacts on handset and base with a soft cloth.
Indicates no calls have been received.
• See solutions for "No dial tone."
No Caller ID information was received.
• Replace the battery.
The PAGE button has been pressed on the base.
Indicates the CID number is a Direct Dial Number (DDN)
Memory Dialing doesn't work
and cannot be formatted.
• Make sure you programmed the memory location keys correctly.
Repeat call message. Indicates that a new call from the
• Did you follow proper dialing sequence?
same number was received more than once.
Phone dials in pulse with tone service
The handset is transferring a call or receiving notice to
accept a transferred call.
• Make sure phone is in tone dialing mode.
The incoming call is from an area not serviced by
Phone won't dial out with pulse service
Caller ID or the information was not sent.
• Make sure phone is in pulse dialing mode.
Answering System Solutions
Service
Can't hear messages, beep, etc.
If trouble is experienced with this equipment, for repair or warranty information, please
• Adjust the speaker volume.
contact customer service at 1-800-448-0329. If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the
Time/Day setting stuck at 12 a.m Mon.
equipment until the problem is resolved.
• Set the time clock.
This product may be serviced only by the manufacturer or its authorized service
agents. Changes or modifications not expressly approved by Thomson Inc. could void
Answers on 10th ring
the user's authority to operate this product. For instructions on how to obtain service,
• Make sure answering system is turned on.
refer to the warranty included in this guide or call customer service at 1-800-448-0329.
• The phone's memory may be full.
Or refer inquiries to:
Incoming messages are incomplete
Thomson Inc.
Manager, Consumer Relations
• Was an extension phone picked up?
P O Box 1976
• The phone's memory is full.
Indianapolis, IN 46206
• You accidentally pressed the play/stop button during playback and stopped the
Attach your sales receipt to the guide for future reference or jot down the date this
message.
product was purchased or received as a gift. This information will be valuable if service
Won't respond to remote commands
should be required during the warranty period.
• You must use a tone-dial phone for remote access.
Purchase date ______________________________________________________
• You must enter the correct security code.
• Did the unit hang up? If you take no action for a period of time, the system
Name of store ______________________________________________________
automatically hangs up.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You're too close to appliances such as microwaves, stoves, computers, etc.
Accessory Information
• Atmospheric conditions, such as strong storms.
DESCRIPTION
• Base is installed in the basement or lower floor of the house.
AC Power adaptor/black
• Base is plugged into AC outlet with other electronic devices.
AC Power adaptor/gray
• Baby monitor is using the same frequency.
Handset Replacement Battery
• Handset battery is low.
To place order, have your Visa, MasterCard, or Discover Card ready
• You're out of range of the base.
1-800-338-0376
.
and call toll-free
• Microwave oven is using the same frequency.
A shipping and handling fee will be charged upon ordering.
General Product Care
We are required by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent.
Items are subject to availability.
To keep your telephone working and looking good, follow these guidelines:
*Prices are subject to change without notice.
• Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the unit and other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage the
finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a soft cloth.
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date
of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product's warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided with
the product. We recommend using the original carton and packing materials.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period, must be presented to obtain warranty
service." For rental firms, proof of first rental is also required. Also print your name
and address and a description of the defect. Send via standard UPS or its equivalent
to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered by the
warranty.
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of
damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner's Manual provides information regarding
operating instructions and user controls. Any additional information, should be
MODEL NO.
obtained from your dealer.)
5-2512
• Installation and setup service adjustments.
5-2618
5-2459
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is
not required for warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this product. All other
warranties, express or implied (including all implied warranties of merchantability
or fitness for a particular purpose) are hereby disclaimed. No verbal or written
information given by Thomson Inc., its agents, or employees shall create a guaranty
or in any way increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive remedy of the
consumer. Thomson Inc. shall not be liable for incidental or consequential damages
resulting from the use of this product or arising out of any breach of any express or
implied warranty on this product. This disclaimer of warranties and limited warranty
are governed by the laws of the state of Indiana. Except to the extent prohibited by
applicable law, any implied warranty of merchantability or fitness for a particular
purpose on this product is limited to the applicable warranty period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
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