Related Manuals for HP M27
Summary of Contents for HP M27
- Page 1 Maintenance and Service Guide M27 Webcam and M24 Webcam model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Devices, Inc. Bluetooth is a trademark owned “Important Safety Information”. by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1. Getting started ....................................1 Important safety in formation ..............................1 Important service information and precautions ........................1 RoHS (2002/95/EC) requirements ............................2 General d escriptions ...................................2 Firmware updates ..................................2 Before returning the repaired product to the customer ......................2 2. Monitor features....................................4 Features ......................................4 Front components..................................5 Rear components ..................................6... -
Page 5: Getting Started
1. Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. -
Page 6: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. - Page 7 product before returning it to the customer.
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Page 8: Monitor Features
For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Man uals. -
Page 9: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Press the power button on the bottom of the monitor to turn it on. -
Page 10: Rear Components
Connects a USB TypeC USB Type C cable from the source device to the monitor. Serves as a single connection when docking an HP notebook. Connects a USB device, provides high speed USB ports (2) data transfer, and charges small devices... -
Page 11: Locating The Serial Number And Product Number
Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP about the monitor. - Page 12 Fo r I ndia:...
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Page 13: Illustrated Parts Catalog
3. Illustrated parts catalog To identify the monitor major components, use this illustration and table. item part name q'ty Deco bezel lens Led board PANEL MIDDLE FRAME speaker Power mylar Power board MAINFRAME Key board Key-lock plate Rear cover column Base scalar BOARD sensor BOARD... -
Page 14: How To Order Parts
SCREW M3 X4 SCREW Q4 X4 SCREW M3 X6 SCREW M4 X6 SCREW M4 X10 How to order parts The HP authorized repair center can purchase the adaptor from HP. Power board Description HP spare part number Manufacturer part number M24 Webcam... - Page 15 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
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Page 16: Removal And Replacement Procedures
4. Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions” sections in the“Getting started”... - Page 17 Remove the Rear cover: Step Figure Description Remove the Remove the hinge assy by HINGE ASS'Y push the hook up Remove the Remove the rear rear cover cover screws by the screwdriver. Remove the rear cover from the top side by scraper disconnect...
- Page 18 connectors of keyboard . Disconnect connectors of camera board and remove the tapes...
- Page 19 Turn over the mainframe Remove the boards and remove the mylar Remove the mainboard and power board screws by the screwdriver. Mainboard and power board...
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Page 20: Power Board
The power board part number is PLPCLH471GFA1 . Before removing the power board, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 12. ▲ Remove the power board: The HP M27 power board connector position is as follows:... -
Page 21: Connector Repair
arning : after unplug the power supply, the capacitance is still chagred, do not touch and discharge the capacitor Locate the part number location on the board. Connector repair This procedure includes HDMI, Display Port , USB and Phone jack connectors. The connectors are on the main board (board part numberCBPR1A1H0F2). - Page 22 Before repairing connectors, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 12. ▲ IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. •...
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Page 23: Usb 3.0 Type A Cn1101 Cn1102
whether this is required by the Member State. USB 3.0 TYPE A CN1101 CN1102 Repair the usb connector: Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the CN1101 out of the through holes. -
Page 24: Dp Connector Cn502
Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. Use a hot air gun to melt the solder on the pins. Lift the CN501 connector from the PCB. Place the new component on the PCB. Be sure that it matches the PCB footprint. Solder the new component. -
Page 25: Function Test
3) Lift the CN502 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. Function test Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound Computer or DVD player... - Page 26 Sleep mode. Video card is incompatible. Open the OSD menu and select the Input Control menu. Set Auto-Switch Input to Off and manually select the input Image appears Brightness is too low. Open the OSD menu and blurred, indistinct, select Brightness to adjust the or too dark.