Sony VGN-FS415E User Manual page 154

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Support Options
Can I submit my questions at any time?
Yes, you can submit your questions 24/7, but please keep in mind that our e-Support Team can only treat your queries from
Monday till Friday between 8am and 6pm.
Is there a cost involved for using e-Support?
No, this is a complete free of charge service offered to all registered VAIO customers!
How do I know when the e-Support Team has handled my query/case?
As soon as your case has been dealt with by our e-Support Team, you will receive an email, notifying you that your case has
been updated.