Zte WF721 User Manual page 13

TROUBLESHOOTING
Problem Possible Solution
Can't • Add the phone number associated with
connect your Wireless Home Phone Base to your
to my 3G 3G MicroCell Approved User List.
MicroCell
• Power cycle your 3G MicroCell as well
(Wireless
as your Wireless Home Phone Base.
Service
• Make sure the Wireless Home Phone
indicator is
Base is within range of the 3G MicroCell.
not flashing
green)
SIM card • The SIM card provided with your Wireless
doesn't work Home Phone Base is intended for use
in my mobile only in your specific Wireless Home
device Phone Base and cannot be used in a
mobile handset.
Message
• The Wireless Home Phone Base does not
Waiting
support this functionality with your home
indicator on phone equipment.
my home
• The Wireless Home Phone Base has a
phone
dedicated Message Waiting indicator
equipment
light and will flash when you have a new
doesn't light
voice message. You will also hear an
intermittent dial tone when you pick up
your handset.
I hear an
• You will hear an intermittent dial tone
intermittent
when you have a new voicemail
dial tone
message waiting.
• Dial 1 from your home phone equipment
connected to the Wireless Home Phone
Base to review your voice messages.
24
Problem Possible Solution
My phone • Make sure the battery is installed in your
doesn't ring Wireless Home Phone Base.
when a call
• If you recently transferred your landline
comes in
number, you will continue to receive
incoming calls on your previous service
until the transfer is complete. To check
transfer status, call Consumer Cellular
customer support at
• Make sure your Wireless Home Phone
Base is NOT connected to your in-home
phone wiring.
• Make sure your home phone is powered
on and connected to the Wireless Home
Phone Base.
• Your Wireless Home Phone Base number
may be set to Call Forward. Dial
un-forward calls. Charges may apply for
Call Forwarding.
My • Set your answering machine settings to
answering pick up calls before network voicemail,
machine which is approximately four (4) rings.
won't pick
• Or, you can have network voicemail
up calls
removed from your account by calling
Consumer Cellular customer support.
Dial 611 from your connected phone or
(800) 686-4460.
I hear a • Hang up your home phone to restore
constant low dial tone.
frequency tone
(not dial tone)
when I try to
place a call
TROUBLESHOOTING
(800) 686-4460.
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