Kyocera ECOSYS P2040dw Frequently Asked Questions Manual
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Kyocera ECOSYS P2040dw Frequently Asked Questions Manual

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  • Page 1 Frequently Asked Questions ECOSYS P2040dw...

  • Page 2: Table Of Contents

    ECOSYS P2040dw Table of Contents My M2040dw displays “Check toner/Low toner”. How do I check the Toner Level on my M2040dw? How do I access the Command Center RX webpage? What is the administrator login via the P2040dw OP Panel?

  • Page 3: My M2040Dw Displays "Check Toner/Low Toner

    ECOSYS P2040dw My P2040dw displays “Check toner/Low toner”. Check to ensure the toner is Genuine Kyocera Toner. You can do this by checking if the toner has the Kyocera Hologram on the toner bottle. 1. Remove the toner container and shake it, re-install the toner container.
  • Page 4 ECOSYS P2040dw front cover is closed all the way 2. Make sure the 3. Make sure the toner is installed in the printer correctly.

  • Page 5: How Do I Check The Toner Level On My M2040Dw

    ECOSYS P2040dw How do I check the Toner Level on my P2040dw? The toner gauge can be found on the printer Status Page. Press the [Menu] key > press the [▲] [▼] to select [Report Print] > [►] key>select Print Status Page...

  • Page 6: How Do I Access The Command Center Rx Webpage

    ECOSYS P2040dw How do I access the Command Center RX webpage? (Command Center is not available with USB Cable connected devices) Print the Status Page to get the TCP IP address for the printer. Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select Print Status Page Look for the heading of Network on left column of the printed Status Page.
  • Page 7 ECOSYS P2040dw The default login is Username: Admin (capital A) Password: Admin (capital A)

  • Page 8: What Is The Administrator Login Via The P2040Dw Op Panel

    ECOSYS P2040dw What is the administrator login via the P2040dw OP Panel? Username: 4000 Password: 4000 Note: Upon start-up you will see the message “Managed by Admin”: “01 Office” and “02 Home” Answering this question as “Yes Office” means you must enter an ID and password when setting certain printer functions.

  • Page 9: How Do I Install The Windows Print Driver For My M2040Dw

    ECOSYS P2040dw How do I install the Windows Print Driver for my P2040dw? Supported operating systems Windows 10 Windows 8.1 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2, and Windows Server 2008, a security message appears.
  • Page 10 ECOSYS P2040dw When the extraction completes, The Kyocera Product Library will open. Accept the License Agreement.
  • Page 11 ECOSYS P2040dw Acknowledge the Energy Star Compliance notification by clicking OK. In the menu on the left select Express Install.
  • Page 12 ECOSYS P2040dw In Express mode, the installer will search the network and USB connections for any Kyocera devices. Click on the printer to highlight it and click Install.
  • Page 13 ECOSYS P2040dw Select Yes to allow the driver to report issues to Kyocera in the event of an issue. If you do not wish to allow the reporting, select No. The Product Library will start installing the selected driver and components.
  • Page 14 ECOSYS P2040dw Once complete, select the check box to Print A Test Page. Please note that for Energy Star Compliance, Duplex is enabled by default.

  • Page 15: My M2040Dw Has Poor Image Quality

    ECOSYS P2040dw My P2040dw has poor image quality To maintain quality, be sure to use genuine Kyocera toner. The use of non-genuine toner containers may cause failure. A label is affixed to our genuine supplies, as shown below. 1. Replace the paper with new paper.

  • Page 16: My M2040Dw Displays An Error Indication

    ECOSYS P2040dw My P2040dw displays an error indication. If an error occurs on the machine, the error message appears on the screen. Also, the Attention indicator on the operation panel will light up or flash. 1. How can I find information if an error occurs? Press the Arrow keys in Increments or decrements numbers or select Menu in the message display.

  • Page 17: My M2040Dw Does Not Turn On

    ECOSYS P2040dw My P2040dw does not turn on. 1. Make sure to fully press in the white main power button located on the lower right side of the front of the printer. 2. Check that the power cord that came with the printer is fully inserted in the rear of the unit.

  • Page 18: Also, There Is A Flashing Light With An Exclamation Mark Next To It

    ECOSYS P2040dw My P2040dw has a message on the display that a Paper Jam has occurred. Also, there is a flashing light with an exclamation mark next to it. The first step is to determine the paper jam location. Take a look at the message on the Printer display. The first line of text shows “Paper JAM,”...
  • Page 19 ECOSYS P2040dw 2. Remove all the paper. 3. Reload the paper in Multipurpose tray.
  • Page 20 ECOSYS P2040dw Paper Jam at the Cassette 1. Pull Cassette 1 out toward you until it stops. 2. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps of paper left in the device could cause subsequent jamming.
  • Page 21 ECOSYS P2040dw Paper Jam at Rear Cover 1. Open the Rear Cover 1. 2. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps of paper left in the device could cause...
  • Page 22 ECOSYS P2040dw 3. Open the cover (A). 4. Remove any jammed paper. 5. Open the feed cover (B).
  • Page 23 ECOSYS P2040dw 6. Remove any jammed paper 7. Open the duplex unit (C). 8. Remove any jammed paper.
  • Page 24 ECOSYS P2040dw 9. Push and close the Rear Cover 1. Pape Jam in the Duplex Unit 1. Pull Cassette 1 out toward you until it stops.
  • Page 25 ECOSYS P2040dw 2. Open the Duplex Feed Cover. 3. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps of paper left in the device could cause subsequent jamming.

  • Page 26: Setting The Connection By Using The Wi-Fi Setup Tool (Microsoft Windows)

    ECOSYS P2040dw Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows)”. To send the Wi-Fi settings configured in the Wi-Fi Setup Tool to the machine, connect the computer with the machine locally. The connection methods are wired connection via LAN cable and wireless LAN connection (Wi-Fi Direct).
  • Page 27 ECOSYS P2040dw Click [Accept] Select Maintenance. Wi-Fi Setup Tool > [OK]...
  • Page 28 ECOSYS P2040dw Configure the settings. Select “Do not use WPS” Press next.
  • Page 29 ECOSYS P2040dw Press next. Select LAN cable and press Next.
  • Page 30 ECOSYS P2040dw Press Next. Select Easy setup and Press Next A list of available printers will be displayed, select your model and press Next.
  • Page 31 ECOSYS P2040dw Enter Admin for User name and Admin for password. Select Use device settings. Press Next. Software will show connecting status.
  • Page 32 ECOSYS P2040dw Select your Network Authentication type and enter Password in the Pre-Shared Key field. Press Next. Software will show connecting status.
  • Page 33 ECOSYS P2040dw Setup Complete. NOTE Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.

  • Page 34: Wireless Connection Setup By Using Wi-Fi Direct

    ECOSYS P2040dw Wireless Connection setup by Using Wi-Fi Direct Enabling Wi-Fi Direct When the wireless network function is available on the machine, setting Wi-Fi Direct enables you to print from the Wi-Fi Direct environment. The configuration methods are as follows: 1.
  • Page 35 ECOSYS P2040dw NOTE Installation on Windows must be done by a user logged on with administrator privileges. If the “Welcome to the Found New Hardware Wizard” dialog box displays, select [Cancel]. If the autorun screen is displayed, click [Return setup.exe] If the user account management window appears, click [Yes] ([Allow]).
  • Page 36 ECOSYS P2040dw Configure the settings Select “Do not use WPS” Press next. Press Next.
  • Page 37 ECOSYS P2040dw Select Wi-Fi Direct and press Next Press Next.
  • Page 38 ECOSYS P2040dw Select Advanced setup and Press Next Select Express...
  • Page 39 ECOSYS P2040dw Select Finish A list of available printers will be displayed, select your model and press Next. Software will show connecting status.
  • Page 40 ECOSYS P2040dw Enter Admin for User name and Admin for password. Select Use device settings. Press Next. Select your network SSID and press Next.
  • Page 41 ECOSYS P2040dw Select your Network Authentication type and enter Password in the Pre-Shared Key field. Press Next. Software will show connecting status.
  • Page 42 ECOSYS P2040dw Setup Complete. Select Finish. NOTE Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.

  • Page 43: When Trying To Access The Command Center Web Page On My P2040Dw It States, "Incorrect Login User Name Or Password

    ECOSYS P2040dw When trying to access the Command Center web page on my P2040dw it states, “incorrect login User Name or Password”. The default login is Admin (capital A) for both the username and PW. If the issue persists, try a different browser.

  • Page 44: How Can I Print Onto "Special Media" Such As Envelopes Or Labels On My P2040Dw

    ECOSYS P2040dw How can I print onto “Special Media” such as Envelopes or Labels on my P2040dw? For special media you must use the Multipurpose tray. Open the MP tray and load the desired media type. 1. Open the multipurpose tray Next, the settings need to be configured on the device for the paper that was loaded.
  • Page 45 Select the Basic tab to set the desired Media type. 4. Click [OK] button to return to the Print dialog box. Start printing. Click the [OK] button. For more information please refer to the Ecosys P2040dw Operation guide found on our website. https://www.kyoceradocumentsolutions.us/p2040dw...

  • Page 46: Installing The Apple Os Print Driver

    ECOSYS P2040dw Installing the Apple OS print driver. The driver can be downloaded from our Public website. Go to kyoceradocumentsolutions.us. Select Support in upper right of page, select Download Center, then enter the model number and select model from list. The page will refresh and you will be presented with many driver files, The latest Mac installer will be at top.
  • Page 47 3 files. A package file, setup guide. and the uninstaller. We would recommend running the uninstaller first if you are having trouble printing or have issues with a previously installed Kyocera driver. The Setup guide also has install and setup instructions in case you need a visual help file. Double click on the package (.pkg) file to start the install.
  • Page 48 ECOSYS P2040dw Next will be the read me notes, this contains information about what has been updated in this version and known issues. Select continue. Next up is license agreement, select continue and agree. This next screen describes how much space will be taken up by installer. At this point you can customize your install,...
  • Page 49 Here you will have the choice of turning off duplex by default, enabling Print option (for PCL and PDF output), Or enabling Kyocera Net Manager. Select install (1) Enter the Admin username and password for computer. And select install software.
  • Page 50 ECOSYS P2040dw Install will continue, then select close. This will install the required files needed to configure the print driver.
  • Page 51 That install put the printer files and PPDs where they need to go on the Apple computer. Now for the actual printer setup. First verify that your Kyocera device is powered on and connected to USB or network. Select the apple icon in upper left corner of computer screen, select System Preferences, then select Printers and Scanners.
  • Page 52 IP, will allow you to enter a specific IP address for the device you’re connecting to. (this is the preferred and most common method of adding networked Kyocera Devices). Default. Select the default tab. All your network and USB connected devices should appear in the window. Select your device, at this point verify in the “Use”...
  • Page 53 Press add and the printer will be added to the device list. IP, this is the most common and preferred method, Select the IP tab. Verify the Protocol is set to Line printer daemon/LPD, this is the recommended protocol for Kyocera printers.
  • Page 54 ECOSYS P2040dw Enter the IP address of the desired printer, the queue will remain blank. If Generic Postscript printer is displayed in the Use box, It could be that you are not connecting to the correct printer or it is offline. Also it could mean that the driver files are not installed.
  • Page 55 ECOSYS P2040dw After any one of the previous install procedures it leads us to this screen. The printer has been installed. Here you can verify the PPD and the Options Press options and supplies, in the General tab you can change the name or location and check the version of the...
  • Page 56 ECOSYS P2040dw...
  • Page 57 Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, solar power generating systems and mobile phones.

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