Canon i960 Service Manual
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Canon i960 Service Manual

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i960
i965
SERVICE MANUAL
Revision 0
QY8-1392-000

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Summary of Contents for Canon i960

  • Page 1 SERVICE MANUAL Revision 0 QY8-1392-000...
  • Page 2 Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your region.
  • Page 3 I. MANUAL OUTLINE This manual consists of the following three parts to provide information necessary to service the i860 and i865: Part 1: Maintenance Information on maintenance and troubleshooting of the i860 and i865 Part 2: Technical Reference New technology and technical information such as FAQ’s (Frequently Asked Questions) of the i860 and i865 Part 3: Appendix Block diagrams and pin layouts of the i860 and i865 Reference:...

  • Page 4: Table Of Contents

    II. TABLE OF CONTENTS Part 1: MAINTENANCE Page 1. MAINTENANCE 1.1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1.2 Customer Maintenance 1.3 Product Life 1.4 Special Tools 1.5 Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2.1 Operator Call Errors (by LED Blinking in Orange) 2.2 Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit in Orange)

  • Page 5: Part 1 Maintenance

    Part 1 MAINTENANCE...

  • Page 6: Adjustment, Periodic Maintenance, Periodic Replacement Parts, And Replacement

    1. MAINTENANCE 1.1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM At logic board ass’y To initialize settings other None. 1 min. initialization replacement than the following: (EEPROM settings) - USB serial number - Destination setting...

  • Page 7: Customer Maintenance

    sheet of the reference white PET paper. *3: Red screws of paper feed motor The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. (2) Periodic maintenance No periodic maintenance is necessary. (3) Periodic replacement parts There are no parts in this printer that require periodic replacement by a service engineer.

  • Page 8: Special Tools

    (2) Print head 10,000 pages of color printing - Color: 7.5% duty per color pattern printing, A4 (3) Ink tank BCI-6BK: 600 pages (1,500 character pattern in black printing, plain paper, standard mode) 780 pages (ISO JIS-SCID No. 5 pattern, plain paper, standard mode) BCI-6C: 880 pages (ISO JIS-SCID No.

  • Page 9: List Of Error Display / Indication

    2. LIST OF ERROR DISPLAY / INDICATION Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer. 2.1 Operator Call Errors (by LED Blinking in Orange) blinking Error Solution Remarks in orange 2 times No paper.

  • Page 10: Service Call Errors (By Led Blinking In Orange And Green Alternately, Or Lit In Orange)

    (Operator Call Errors - cont’d -) blinking in Error Solution Remarks orange 10 times No auto duplex printing unit. Set the auto duplex printing unit, [1860] and press the Resume/Cancel button. Automatic duplex printing Set an automatic duplex printing cannot be performed (paper supported size of paper, and press size not supported).

  • Page 11: Warnings

    (Service Call Errors - cont’d -) alternate blinking Solution Error in orange and (Replacement of listed parts, which are likely to be faulty) green 13 times USB Host VBUS - Logic board ass’y (QM2-0786/QM2-0812) overcurrent [9000] 15 times Other hardware error - Logic board ass’y (QM2-0786/QM2-0812) [6500] Continuous...
  • Page 12 (Troubleshooting by Symptom - cont’d -) Symptom Solution Remarks Multiple sheets feed. Replace the - sheet feeder unit, - photo paper tray, or - paper feed cassette. Paper does not feed. Remove foreign material, or replace the - sheet feeder unit, - photo paper tray, or - paper feed cassette.

  • Page 13: Repair

    3. REPAIR 3.1 Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Notes on replacement Adjustment / settings Operation check Logic board ass’y - Before removal of the After replacement: - EEPROM (QM2-0786/0812) logic board ass’y, remove 1. Initialize the EEPROM. information print the power cord, and allow 2.

  • Page 14: Special Notes On Repair Servicing

    (they are not adjustable in servicing). 3.2 Special Notes on Repair Servicing (1) Flexible cable and harness wiring, connection Refer to the i960 / i965 Parts Catalog. 3.3 Adjustment / Settings (1) Paper feed motor adjustment Refer to the PIXUS 860i / /i860 / i865 Service Manual.
  • Page 15 (3) Grease application 1 (Rear side) 20, 21 20, 22 7 to 17 4, 5, 6 16, 17 13, 14 1 - 10...
  • Page 16 Paper guide flapper ass’y Grease / oil Part name Where to apply grease / oil Grease / oil name amount Carriage slide plate Carriage unit sliding portion FLOIL KG107 3 drops Carriage shaft 2-1 Carriage unit sliding portion 50 to 110mg Grease pad (QA4-0721) x 2 2-2 Carriage unit sliding portion 90 to 110mg...
  • Page 17 (4) Waste ink counter setting When the logic board ass’y is replaced, reset the waste ink counter. In addition, according to the waste ink amount, replace the waste ink absorber (the bottom case unit or the 5-item set of the ink absorbers). The standard amount for waste ink absorber replacement is given in the table below.
  • Page 18 Destination settings See “Service mode operation Overseas: procedures” below. - CD-R printing not supported (A4): i960 - CD-R printing not supported (LTR): i960 (LTR) - CD-R printing supported (A4): i965 - CD-R printing supported (LTR): i965 (LTR) Note: At the end of the service mode, press the Power button. To protect the media sensor from being dislocated during transportation, the paper lifting plate of the sheet feeder unit will be raised.
  • Page 19 Destination setting remains unchanged. 2 times Green Overseas, non-support of CD-R printing (A4): i960 3 times Orange Overseas, non-support of CD-R printing (LTR): i960 (LTR) 4 times Green Overseas, support of CD-R printing (A4): i965 5 times Orange Overseas, support of CD-R printing (LTR):...

  • Page 20: Verification Items

    3.4 Verification Items (1) Service test print <EEPROM information contents> On the service test print (sample on the following page), confirm the EEPROM information as shown below. (The information is given in the upper portion of the printout.) Destination (model name) ROM Version Ink absorber waste ink amount (%) Number of times the print head is installed...
  • Page 21 <Service test print sample> Check 2: Top of form accuracy Check 3: Straight lines Check 1: Nozzle check pattern Check 4: Halftone Check 5: CD-R / automatic print head alignment sensor correction Check 6: Media sensor correction (implemented or not) 1 - 16...

  • Page 22: Printer Transportation Method

    (2) EEPROM information print <How to read EEPROM information print> Print sample: i960(LTR) V1.04 CN(USB1=1 USB2=0) USB=(BCDEFG) D=004.50% ST=2001/09/27 SV(5100/5300) OP(1000/1100) LPD=2002/06/11 LPT=2002/06/11-10:25 PC(M=000 R=004 5D=004 20D=004 CO=004 D=000 C=000) CH=00050 CT(C=020 PC=012 BK=060 Y=003 PM=013 M=045) PWC(S=00015 H=010 AP=000) WP=00022 CDIN=00032...

  • Page 23: Part 2: Technical Reference

    Part 2 TECHNICAL REFERENCE...

  • Page 24: New Technologies

    1. NEW TECHNOLOGIES Refer to the PIXUS 860i / /i860 / i865 Service Manual. 2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing, except in the following cases: - Cleaning on arrival: Performed when the print head cover is closed.
  • Page 25 PRINT MODE 3.1 Resolution Standard color printing High speed <- -> High quality Custom setting Paper type value in driver UI Print quality Custom Fast Draft Standard Custom Fine Resolution HxV (dpi) 600×1200 600×1200 2400×1200 2400×2400 Plain paper Envelop 1 pass, bidirectional 1 pass, bidirectional 2 passes, bi/unidirectional 8 passes, bidirectional...
  • Page 26 Standard gray scale printing (Paper type(s) different from those for color printing is only listed.) High speed <- -> High quality Custom setting Paper type value in driver UI Plain paper Print quality Custom Fast Draft Standard Custom Fine Resolution HxV (dpi) 600×1200 600×1200 2400×1200...
  • Page 27 Camera Direct Printing PictBridge supporting mode High speed <- -> High quality Custom setting Paper type value in driver UI Print quality High Photo Paper Pro Resolution HxV (dpi) 4800×2400 (Fast Photo) Print control 8 passes, bidirectional 6 colors Photo Paper Plus Print quality High Glossy...

  • Page 28: Faq (Specific Problems And Solutions)

    3. FAQ (Specific Problems and Solutions) No. Occurrence Function Symptom Condition Cause Solution Possible call or complaint level* Paper No paper feeding - Plain paper The paper is not fed due to its - Reduce the number of sheets to - Paper does not feed.

  • Page 29: Part 3: Appendix

    Part 3 APPENDIX...

  • Page 30: Block Diagram

    1. BLOCK DIAGRAM 3 - 1...

  • Page 31: Connector Location And Pin Layout

    2. CONNECTOR LOCATION AND PIN LAYOUT 2.1 Logic Board Ass’y JPGS1 JASFS2 JPOW JCR3 / JCR2 / JCR1 J762 JBSP1 JUSB2 JUSB3 JPGM2 J755 J757 J761 JCRM2 JTGUDS1 JINK1 JLFENC2 JCR1 (Print head 1/3 [Carriage Unit]) Signal name Function Input/Output CDR_PWM CDR sensor PWM signal CRENCA...
  • Page 32 JCR3 (Print head 3/3 [Carriage Unit]) Signal name Function Input/Output 1 to 8 Head drive power 16V HEYX Head enable Y HELMX Head enable LM HEMX Head enable M DATAM Data M TSOLMM Status output LM, M 14 to 20 JPOW1 (AC Adapter) Signal name Function...
  • Page 33 J762 (Lift Cam Sensor [Photo Interrupter]) Signal name Function Input/Output VSEN_5V Sensor power supply 5V SNS_LIFT_UP CD-R Lift-up sensor signal JBSP1 (Automatic Duplex Printing Unit <Option>) Signal name Function Input/Output VSEN_5V Sensor power supply 5V SNS_BS_PE Automatic duplex printing unit paper presence sensor signal SNS_BS_UNIT Automatic duplex printing unit presence sensor signal JINK1 (Ink Sensor [Platen Unit])
  • Page 34 JASFS2 (ASF Motor [Sheet Feeder Unit]) Signal name Function Input/Output ASFA ASF motor phase A+ ASFB ASF motor phase B+ ASFA- ASF motor phase A- ASFB- ASF motor phase B- JPGS1 (Purge Sensor [Purge Unit]) Signal name Function Input/Output VSEN_5V Sensor power supply 5V SNS_PG Purge sensor signal...

  • Page 35: Carriage Board (Print Head Connector)

    2-2. Carriage board (print head connection terminals) No.41 No.50 No.1 No.10 Signal name Function Input/Output 1, 2 GND_H Head GND DATAC Head data C DATALC Head data LC DATAK Head data BK DATAY Head data Y DATALM Head data LM 8 to 13 GND_H Head GND...
  • Page 36 / i965 Specifications <Printer> Type Desktop serial color bubble jet printer Paper feeding method Auto sheet feed (ASF, photo paper tray, auto duplex printing unit , paper feed cassette Front loading (CD-R printing only) Resolution 4,800 x 2,400dpi (Max.)
  • Page 37 <Print head> Type Single head with 6 removable ink tanks (each color) Print head Color: 512 nozzles in 2 vertical lines per color x 6 (1,200dpi), 2pl with each nozzle Ink color Dye-based black, cyan, magenta, yellow, photo cyan, photo magenta Ink tank BCI-6BK/C/M/Y/PC/PM (dye-based) Weight (Net)
  • Page 38 PRINTED IN JAPAN (IMPRIME AU JAPON) CANON INC.

This manual is also suitable for:

I965

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