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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table
or a problem is not described below.
Symptom
Power is not turned
on.
The LINK indicator
does not light in
orange even when the
Ethernet cable is con-
nected to the camera.
The focus can not be
able to be automati-
cally adjusted.
Cause/solution
• Are the PoE device (IEEE802.3af compliant) and the RJ45
Network connector connected using an Ethernet cable?
Check whether the connection is appropriately established.
• Depending on the PoE device, the power supply will stop
when the demanded power exceeds its total power limit
for all PoE ports.
Refer to the operating instructions of the PoE device in
use.
• Is the Ethernet cable connected appropriately?
Connect the Ethernet cable appropriately.
• Is the hub or router connected to the camera operating
appropriately?
Check if the hub or router in use is operating appropriately.
• Isn't the Ethernet cable connected to the camera broken?
Replace the cable with another one.
• In the following locations or with the following subjects,
the focus may not be able to be automatically adjusted.
In this case, manually adjust the focus.
• When the subject moves a lot
• When there are large changes to the lighting intensity
• When the light level is low
• When the subject or location is extremely bright or
reflective
• When viewing through windows
• When
U1542
the front panel
the dome cover
is in a locations where it can easily become dirty
• Locations where there is not much contrast such as a
white wall
• When there is harsh flickering
U1532
U2542
U2532
8
Reference
pages
Installation
Guide
Installation
Guide
Operating
Instructions
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