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I cannot connect the earpieces to
another device, what do I do?
•
make sure the Bluetooth function of
the previous paired device is turned
o .
•
Repeat the pairing procedure on
your second device (see 'Pair the
earpieces with your Bluetooth
device for the rst time' on page 6).
I hear sound from only one earpiece.
•
If you are in a call, it is normal that
sound comes from the right and left
earpieces.
•
If you are listening to music but
sound only comes from one
earpiece:
•
The other earpiece may be out
of battery. For optimal
performance, charge both
earpieces fully.
•
The right and left earpieces are
disconnected from each other,
Turn o both earpieces rst.
Then put both earpieces back to
charging case for 5 seconds and
take them out. This will turn the
earpieces on and connect the
two earpieces. Reconnect the
earpieces to your Bluetooth
device.
16
EN
•
The earpieces are connected to
more than one Bluetooth device.
Switch o the Bluetooth
function of all connected
devices. Turn of both earpieces.
Put both earpieces back to
charging case for 5 seconds and
take them out. Reconnect the
earpieces to your Bluetooth
device. Note that the earpieces
are desighed for connecting to
only one Bluetooth device at a
time. When you reconnect the
earpieces to your Bluetooth
device, make sure the Bluetooth
function of any other previously
paired/connected devices are
o .
•
If the above solutions do not
help, factory reset the earpieces
(see 'Factory reset the
earpieces' on page 10).
For further support, visit
www.philips.com/support.
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