Troubleshooting - Napoleon TravelQ 285 Manual

12

Troubleshooting

EN
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Flames lift away from
burner, accompanied
by the smell of
gas, and possibly
difficulties in lighting.
Burner will not light
with the igniter,
but will light with a
match.
Humming regulator.
"Paint" appears to be
peeling inside lid or
hood.
Burner output on
"high" setting is
too low. (Rumbling
noise and fluttering
blue flame at burner
surface.)
www.napoleongrills.com
N415-0535 DEC 06.18.indd 12
Possible Causes
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Improper preheating.
Excessive grease and ash build
up in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter
adjustment.
Jet-fire outlet is dirty or
clogged.
Normal occurrence on hot
days.
Grease build-up on inside
surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Solution
Check for spider webs in the burner or orifice.
Preheat grill with main burners on high for 5 to
10 minutes.
When cooking for long periods of time, or
when the cylinder is close to being empty, or
low outside air temperatures, 1 lb cylinders do
not have enough wetted surface area to allow
liquid propane to turn to vapour. Put on a
fresh 1 lb cylinder or hook-up to a 20 lb tank.
Preheat grill with both main burners on high
for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done
by a qualified gas installer.)
Close air shutter slightly according to
combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
This is not a defect. The lid and hood are
stainless steel, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
N415-0535 DEC 06.18
12/6/2018 12:03:21 PM