Troubleshooting - Westinghouse WHE6170 User Manual

8. TROUBLESHOOTING

Concern
Automatic Ice Maker
Ice maker is not
making any ice.
Ice maker is not
making enough ice.
Ice cubes are freezing
together.
Dispenser (Ice & Water)
Dispenser (Ice & water)
not dispensing ice.
Ice dispenser is
jammed.
Dispenser (Ice & Water)
Dispenser (Ice & water)
not dispensing water.
Potential Cause
• Ice maker is turned off.
• Refrigerator is not connected
to water line or water valve is
not open.
• The water supply line is kinked.
• The water filter is not seated
properly.
• The water filter may be
clogged with foreign material.
• Ice maker is producing less ice
than you expect.
• The water filter may be
clogged with foreign material.
• The water supply line is kinked.
• Water pressure is extremely
low. Cut-off and cut-on
pressures are too low
(well systems only).
• Reverse osmosis system is in
regenerative phase.
• Ice cubes are not being
used frequently enough or
interruption of power for
prolonged time.
• Ice cubes are hollow (shells
of ice with water inside). The
hollow cubes break open in the
bin and leak their water onto
existing ice, which causes it to
freeze together.
• There is no ice in the bin to be
dispensed.
• The refrigerator doors are not
completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• Ice has melted and frozen
around auger due to infrequent
use, temperature fluctuations,
and/or power outages.
• Ice cubes are jammed between
ice maker and back of ice
container.
• Dispenser (Ice & water) not
dispensing water.
Common Solution
• Turn on ice maker. For the fresh food ice maker, press
ice maker on-off button once.
• Connect the unit to the household water supply and
ensure the water valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to seat it
fully into the locked position.
• If water dispenses slowly or not at all, or if the filter is
six months old or older, it should be replaced.
• The ice maker will produce approximately 1 kg of ice
every 24 hours depending on usage conditions.
• If water dispenses slower than normal, or if the filter is
six months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
• It is normal for a reverse osmosis system to be below
137 kPa (20 psi) during the regenerative phase.
• Remove ice container and discard ice. The ice maker will
produce fresh supply. Ice should be used at least twice
weekly to keep the cubes separated.
• This generally occurs when the ice maker does not get
enough water. This is usually the result of a clogged
water filter or restricted water supply. Replace the water
filter and if the condition still occurs, check to see if the
water valve is not turned on all the way or if there is a
kinked water supply line.
• See the "Ice maker is not making any ice" section.
• Be sure the refrigerator doors are completely closed.
• The motor overload protector will reset in about three
minutes and then ice can be dispensed.
• Remove ice container, thaw, and empty the contents.
Clean container, wipe dry, and replace in proper
position. When new ice is made, dispenser should
operate.
• Remove ice cubes that are jamming the dispenser.
• Remove and reinstall the water filter. Be sure to rotate it
to the right until it stops and the grip end is vertical.
• Replace filter cartridge. Be sure to rotate it to the right
until it stops and the grip end is vertical.
• Open household water line valve. See CONCERN column
AUTOMATIC ICE MAKER.
EN 21