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Sound problem
There is a picture but the sound quality is poor:
Note
•
If audio signal cannot be detected, the TV set will
automatically switch off audio output - This does
not indicate a failure.
•
Check that all cables are properly
connected.
•
Check that the volume is not set to 0.
•
Check the sound is not muted.
There is picture, but the sound quality is poor:
•
Check that the sound settings are set
properly.
There is a picture, but only one speaker has
sound:
•
Check that the sound balance is set to the
middle.
HDMI connection problem
HDMI has a problem:
•
Note that HDCP (high-bandwidth digital
content protection) support may delay TV
display of the time of the contents in the
HDMI device.
•
If the TV cannot recognize the HDMI
device, and does not display, please attempt
to switch the signal source from a device to
another and switch back again.
•
If the sound is on and off, please check
the output of the HDMI device is set up
correctly.
Computer connection problem
The computer display is unstable on the TV:
•
Check that your PC uses a supported
resolution and refresh rate.
•
Set the TV picture format to no
compression.
Network connection problems
Web surfing is not working properly:
•
If the connection to the router is set up
correctly, please verify that the router is
properly connected to the Internet.
Browsing speed or Web surfing speed is slow:
•
Please refer to your router's user manual
to learn about the information such as
transmission rates and other factors of
signal quality.
•
You need to apply to the router's high-
speed Internet connection.
Contact Us
If you cannot resolve the problem, please refer
to the frequently asked questions about the TV
set in the following Web site:
www.philips.com/TVsupport.
If the problem is still not resolved, please contact
your local Philips customer service center.
Warning
•
Do not attempt to repair the TV on your own.
This may cause serious personal injury, and
cause irreparable damage to the TV set or void
the warranty.
Note
•
Before you contact Philips customer service
center, please record your TV models and serial
numbers.The numbers are printed on the back
and packaging of the TV set.
EN-GB
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