42
Appendix
Troubleshooting
General
Symptom
No Power.
Cannot play movie, photo or
audio files.
The remote control does not
work properly.
The connected USB storage
device is not recognized.
5
Picture
Symptom
There is no picture.
Picture noise appears.
Cause & Solution
� Plug the power cord into the wall outlet securely.
� The files are not recorded in a format that the unit can play.
� The unit does not support the codec of the video file.
� The remote control is not pointed at the remote sensor of the unit.
� The remote control is too far from the unit.
� There is an obstacle in the path of the remote control and the unit.
� The batteries in the remote control are exhausted.
� We recommend using alkaline batteries.
� Try another different USB cable, some of USB cable may not support
enough current for normal USB operation.
� If you use a USB extension cable or USB HUB, the USB devices may not
be recognized.
� An USB device which requires additional program installation when
you have connected it to a computer is not supported.
� This unit supports only USB Flash Drive and USB External HDD with
FAT32 or NTFS format.
Cause & Solution
� Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
� Your TV may not support the resolution you have set on the unit.
Change the resolution that your TV accepts.
� The player's HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
� Set the resolution which your TV accepts.