LG BD360 Manual page 45

BD370-P-BGBRLLK-ENG 3/31/09
Troubleshooting
Symptom
BD-Live feature does not • A USB Flash Drive is not connected.
work.
• The connected USB Flash Drive does not have
• Internet connection is not established.
• Your broadband speed is not fast enough to use the
• The [BD-LIVE connection] option in the [Setup] menu
The YouTube video playback
• Your broadband speed is not fast enough to play
is often buffering.
• The ID list is full.
The YouTube ID is not
automatically stored in the
ID list.
Customer Support
You can update the Player using the latest software to enhance the
products operation and/or add new features.
To obtain the latest software for this player (if updates have been made),
please visit http://lgservice.com or contact LG Electronics customer care
centre.
Design and specifications are subject to change without notice.
11:18 AM Page 45
Possible Cause
enough space.
BD-Live features.
is set to [Prohibited].
YouTube videos.
Correction
• Connect a FAT16 or FAT32 formatted USB Flash Drive to
the USB port (see page 20).
• Secure at least 1GB free space in the USB Flash Drive for
using BD-Live features
• Ensure that the unit is correctly connected to the local area
network and can access the internet (see page 18).
• Contact your Internet Service Provider (ISP) and increase
the broadband speed is recommended.
• Set the [BD-LIVE connection] option to [Permitted].
• Contact your Internet Service Provider (ISP) and increase
the broadband speed is recommended.
• Delete one of the stored IDs and SignIn with the ID again.
Resetting the unit
If you observe any of the following symptoms.
• The unit is plugged in, but the power will not turn on or off.
• The front panel display is not working.
• The unit is not operating normally.
You can reset the unit as follows.
• Press and hold the POWER button for at least five seconds. This will
force the unit to power off then turn the unit back on.
• Unplug the power cord, wait at least five seconds, and then plug it in
again.
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