Page 1 User Guide...
Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
20 pro Contents Set up phone About your hardware Insert or remove SIM card Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen...
Page 4 20 pro Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb...
Page 5 20 pro Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events...
Page 6 20 pro Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Prevent overcharging Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Find downloaded files Recover recently deleted files...
Page 7 20 pro Apps & notifications Change app settings Choose how apps notify you Display Adjust screen brightness Use Dark theme Adjust screen colors at night Stop screen flicker Change display style Show apps full screen See Peek Display notifications...
Page 8 20 pro viii Hearing assistance Use accessibility shortcuts System Languages & input Customize the keyboard Use multiple languages Open apps faster with Adaptive performance Gestures Set Power button gesture Change System navigation Turn flashlight on and off Twist phone to open camera...
Page 9 20 pro Account and sign-in issues Forgot unlock code Can't sign in to Google Account sync issues App issues App or widget problems Camera problems Messaging problems Gmail problems Play Store problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Google Assistant button Proximity sensor Earpiece Front camera (To learn more, read help in the Camera app.) Microphone Volume up/down button Power button fingerprint sensor...
Page 11 Set up phone Ultra-wide and macro camera (To learn more, read help in Camera app.) Main camera (with ultra-resolution mode) Telephoto camera Audio zoom microphone NFC touchpoint for sharing content paying with your phone Flash Tray for SIM card USB-C port for charging, transferring files, sharing connection with tethered devices...
Page 12: Insert Or Remove Sim Card
Set up phone Insert or remove SIM card Replace SIM card Insert the tool into the hole in the tray and gently push to pop it out. Insert (gold contacts up) or remove the card. If you’re using two SIMs, turn the tray over. Then insert (gold contacts up) or remove that card. To see if your phone supports dual SIMs, go to Settings >...
Page 13: Copy Data From Old Phone
Set up phone Fix a problem If you’re having problems, try these troubleshooting steps. Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: •...
Page 14 Set up phone Insert your SIM to connect to the mobile network, or touch Skip. Connect to a Wi-Fi network and touch Next. Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on.
Page 15: Manage Dual Sims
Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Page 16: Set Up Voicemail
Set up phone Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch >...
Page 17 Set up phone • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app.
Page 18: Prepare For Emergencies
Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...
Page 19: Make It Yours
Set up phone Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar.
Page 20: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
Page 21 Learn the basics Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. •...
Page 22: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 23: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 24: About Your Google Account
Learn the basics : New to Android? • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts your most important apps on your home screen for easy access. Or, find your full list by swiping up from your...
Page 25: Status Bar Icons
Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
Page 26 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
Page 27 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
Page 28 Learn the basics : New to Android? Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message.
Page 29: Phone Terms You Should Know
Learn the basics : New to Android? Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Page 30 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.
Page 31: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 32: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 33: Use Quick Settings
Learn the basics : Get around on your phone Switch between apps At the very bottom of the screen, swipe left or right. See all recent apps Drag up from the bottom, hold, then let go. See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen.
Page 34 Learn the basics : Get around on your phone • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi Bluetooth Ready For Do Not Disturb Flashlight Audio effects.
Page 35 Learn the basics : Get around on your phone Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light.
Page 36: Turn Screen Off And On
Learn the basics : Get around on your phone Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: • Open quick settings and touch...
Page 37: Adjust Volumes
Learn the basics : Get around on your phone • Your screen automatically turns on when you have an incoming call. To turn the screen off: • Press the Power button. When you set down your phone, it's good habit to do this. You prevent accidental touches, save a bit of battery, and keep it secure with the screen lock.
Page 38 Learn the basics : Get around on your phone Press a Volume button, then touch . Slide to adjust the app's volume. View and remove automatically muted apps Go to Settings > Sound & vibration > Multi-volume. Touch Auto mute to see the list of muted apps. To remove an app from the list, just unmute it in the app.
Page 39: Frequently Used Tools
Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 40 Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...
Page 41: Create Gifs
Learn the basics : Frequently used tools Create GIFs You can make an animated GIF from a video on your screen. Record a GIF Open the video in the Photos, Files, or other media viewing app, and pause the video where you want to start the GIF.
Page 42 Learn the basics : Frequently used tools Make your recording. While recording: • To draw on the screen, touch and then touch to enable the pen. To change color, touch • To adjust recording options, touch and then touch . To restart recording, touch •...
Page 43: Control Phone With Your Voice
Learn the basics : Frequently used tools View recordings To view a recording immediately after you capture it, swipe down from the top of the screen and touch the notification. To view any time, open the Photos, Files, or other media viewing app, and look for the Screen record folder. Control phone with your voice Speak a command Not all languages support voice commands.
Page 44: Get Directions To A Location
Learn the basics : Frequently used tools Touch Retrain voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Page 45 Learn the basics : Frequently used tools Touch & hold the home screen. Touch Widgets. Touch & hold the Moto Widget widget, then drag it to a home screen page. Set or delete alarms Touch the time. Adjust alarms: • To use an existing alarm, switch it on .
Page 46: Manage Time Spent On Your Phone
Learn the basics : Frequently used tools Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: • To switch between forecasts for multiple locations you added, swipe right and left. •...
Page 47 Learn the basics : Frequently used tools Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart.
Page 48 Learn the basics : Frequently used tools Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want it. To turn Focus mode off: • Open quick settings and touch • Or, on the notification, touch Turn off now.
Page 49 Learn the basics : Frequently used tools To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.
Page 50: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 51: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 52: Use Voice Typing
Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)
Page 53: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch Wallpapers. Touch a wallpaper or photo to use. Touch Set wallpaper.
Page 54 Personalize your phone : Home screen Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline. Drag a corner or side to resize. Add app shortcuts Swipe up from the bottom of the home screen to open your app list.
Page 55 Personalize your phone : Home screen • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Bluetooth Settings •...
Page 56: Remove Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen To add a folder in your app list, touch > Create folder. Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. •...
Page 57: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 58: Sounds
Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
Page 59: Enhance Sound
Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
Page 60: Avoid Interruptions With Do Not Disturb
Personalize your phone : Sounds Add/remove as app or quick setting To show or hide Audio effects in your list of apps: Go to Settings > Sound & vibration > Audio effects. open the Moto app and touch > Play > Audio effects. Touch >...
Page 61 Personalize your phone : Sounds Go to Settings > Sound & vibration > Advanced. open the Moto app and touch > Gestures. Touch Flip for DND and turn it on Choose what can interrupt You can choose which interruptions to allow when Do Not Disturb is on. Choose interruptions by People Go to Settings...
Page 62: Stop Phone From Speaking
Personalize your phone : Sounds Touch Advanced > Display options for hidden notifications. Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down shade but won’t hear their sound. • No visuals or sound from notifications: You won’t see or hear notifications. •...
Page 63 Personalize your phone : Sounds Touch Hands-free searches only. Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.
Page 64: Other Sound Settings
Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound & vibration > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.
Page 65: Apps
Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant Use your voice to control your phone.
Page 66 Apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
Page 67 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
Page 68 Apps Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and preferences.
Page 69 Apps Look for Help or Settings > Help. Switch between recent apps Drag up from the bottom of the home screen, hold, then let go. In your list of recent apps: • Touch any app screen to return to it. •...
Page 70: View Two Apps On Screen
Apps View two apps on screen Use split screen view Open the first app. Drag up from the bottom of the home screen, hold, then release. In the list of recent apps, touch the app's icon at the top of the preview to see Be sure to touch the app's icon instead of the preview, which opens the app.
Page 71: View Notifications
Apps Go to Settings > Apps & notifications. Touch Advanced > Special app access > Picture-in-picture. To turn off Picture-in-picture for an app, touch it and turn Allow picture-in-picture off View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: •...
Page 72: About Moto Experiences
Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.
Page 73: Enhance Your Gaming
Apps • Turn on enhanced display and audio settings. Learn how. • Block notifications and reject incoming calls, except for those you choose. Learn how. • Pause gestures that conflict with game controls. Learn how. • Access shortcuts to social apps, screen capture tools, and settings. Learn how.
Page 74 Apps Play uninterrupted From sidebar During a game, open the sidebar. Touch to block calls and to block notifications. When Block calls is on , calls from starred contacts are allowed as exceptions: • To block starred contacts as well, or to permit calls from all contacts, touch >...
Page 75 Apps Touch App shortcuts. If needed, download the app you want to use from Play Store. Select the apps to add. To use the social apps: During a game, open the sidebar and touch the app's icon, like WhatsApp. Drag the app window where you want it. Use available app features as you normally do.
Page 76: Manage Your Apps
Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 77 Apps : Manage your apps Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch your profile icon >...
Page 78: Manage Or Delete Apps
Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
Page 79 Apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.
Page 80: Protect Against Harmful Apps
Apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
Page 81 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.
Page 82: Search And Browse
Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Press the Google Assistant...
Page 83 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...
Page 84: Search Your Phone
Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.
Page 85 Apps : Search and browse Open Chrome app. Go to a site by touching the bar at the top and typing the address. On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen.
Page 86: Text Messaging
Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 87 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
Page 88 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...
Page 89: Add Attachments
Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.
Page 90: Turn Group Messaging On Or Off
Apps : Text messaging To view the saved attachment: • For photos or videos, open the Photos app and touch Library. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.
Page 91: Change Text Message Reply To Incoming Calls
Apps : Text messaging Touch App info > Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text...
Page 92 Apps : Text messaging Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer. Sign out of Device Pairing If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons.
Page 93: Email
Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 94: View Email Attachments
Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 95: Preview Inboxes From Home Screen
Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
Page 96 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 97: Calendar App
Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 98: Create And Manage Events
Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 99 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 100: Clock App
Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 101 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...
Page 102: Set Date And Time
Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format •...
Page 103 Apps : Clock app Touch > Settings > Automatic home clock. Touch Home time zone, then select your home time zone.
Page 104: Photos App
Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 105 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...
Page 106: Calls, Contacts, Voicemail
Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 107: Make Calls
Calls, contacts, voicemail : Phone calls • Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail. •...
Page 108 Calls, contacts, voicemail : Phone calls In the Phone app, you can place calls in several ways. Do this Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number.
Page 109: During A Call
Calls, contacts, voicemail : Phone calls If you’re having other problems, try these troubleshooting steps. During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. •...
Page 110: Make Video Calls
Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
Page 111: Turn Call Waiting On And Off
Calls, contacts, voicemail : Phone calls Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block. From the Messages app: Touch &...
Page 112: View And Delete Call History
Calls, contacts, voicemail : Phone calls Open Phone app. Touch > Settings. Do one of the following: • If your phone has one SIM card, touch Calls. • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then turn Call waiting on When call waiting is on, if you're on a call and a new call comes in, you can answer it.
Page 113: Make Emergency Call From Locked Phone
Calls, contacts, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Touch Add Contact. If you have multiple accounts, select one. Do one of the following: •...
Page 114 Calls, contacts, voicemail : Phone calls When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders.
Page 115: Contacts
Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 116: Edit Or Delete Contacts
Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...
Page 117: Star Your Favorite Contacts
Calls, contacts, voicemail : Contacts In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app.
Page 118: Share Contacts
Calls, contacts, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share...
Page 119: Voicemail
Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 120: Send All Calls From Contact To Voicemail
Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 121: Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 122: Transfer Music Files
Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.
Page 123: Connect A Midi Device
Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
Page 124: Battery
Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 125 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
Page 126: Prevent Overcharging
Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...
Page 127: Show Battery Percentage In Status Bar
Battery Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch & hold Touch Battery Saver. Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings...
Page 128: Storage
Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
Page 129: Find Downloaded Files
Storage Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage > Clear cache. •...
Page 130: Recover Recently Deleted Files
Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...
Page 131: Scan Documents And Make Copies
Storage Adjust back up settings Open Photos app. Touch your profile icon > Photos settings > Back up & sync. Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
Page 132 Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). • Touch to add another page. When you've finished scanning, touch Save.
Page 133: Network And Internet
Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.
Page 134: Use Airplane Mode
Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 135 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...
Page 136: Share Your Internet Connection
Network and internet Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold If you're using two SIMs, touch the SIM name. Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks.
Page 137 Network and internet Connect devices to hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge.
Page 138 Network and internet Do any of the following: • To limit number of devices allowed, touch Device limit. • To temporarily disconnect devices until your next hotspot session, under Connected devices, touch the device's name > Disconnect. The device will remain unable to connect until you turn off and restart the hotspot.
Page 139: Connect To Vpns
Network and internet Turn on Bluetooth on your phone and pair with the other device. Set up the other device to get its network connection via Bluetooth. On your phone, go to Settings. Touch Network & internet > Hotspot & tethering. Turn on Bluetooth tethering to start the connection.
Page 140: Connected Devices
Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 141 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...
Page 142: Connect With Wi-Fi Direct
Connected devices About aptX Your phone features Qualcomm aptX Adaptive audio for robust, high resolution Bluetooth wireless audio. Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
Page 143: Share Or Receive With Nfc
Connected devices Touch Use default, then chose when to use it (always or except when another payment app is open). Note: This feature manages payment apps. It doesn't include money transfer apps. Make a payment Make sure NFC is on and that the terminal has this symbol: Unlock your phone and touch its back...
Page 144 Connected devices Enable NFC icon in status bar To know whether NFC is on by glancing at your status bar: Go to Settings > Connected devices. Turn NFC icon on When NFC is on, you'll see in your status bar. Turn NFC off Go to Settings >...
Page 145: Ready For
Connected devices : Ready For About Ready For Your Motorola smartphone has power just waiting to be unleashed. Ready For amplifies everything your phone is capable of. Move your phone’s games to the big screen for a huge boost of adrenaline. Or feel like you’re right in the room during video calls.
Page 146 Connected devices : Ready For Manage windows To quickly arrange windows for a productive layout, click icon to snap the window to fill the left or right half of the mobile desktop. If you don’t see these icons, increase the window size. When a window is maximized, hover the mouse pointer over the center top of the window to access the window controls.
Page 147 Connected devices : Ready For Select the files you want to copy. Click then click Share with PC to copy files to your PC clipboard. On your PC, paste the files to a folder. Capture and record mobile desktop Click in the mobile desktop taskbar to capture areas in the mobile desktop window.
Page 148: Use Phone With Display
TV - Enjoy hit TV shows and videos anywhere by bringing the power of your Motorola phone to the big screen. Whether you want to have a better viewing experience on the go or at home. And best of all, you can watch on any external display.
Page 149 Connected devices : Ready For : Use phone with display On your phone, you can also choose Mirror display to mirror what’s on your phone’s screen to the external display to share your content with others. Whatever you do or view on your phone is shown on the external display.
Page 150: Use Mobile Desktop
Connected devices : Ready For : Use phone with display • Windows logo key + Q opens Game experience. • Windows logo key + V opens Video chat experience. • For more keyboard shortcuts, from the Mobile desktop, select Desktop settings > Mouse & input > Languages &...
Page 151: Video Calls And Recording
Connected devices : Ready For : Use phone with display View phone battery status. Click icon for more battery information. Click time to open Clock app. Click date to open Calendar app View notifications sent to your phone, and adjust quick settings. More quick settings are available on your phone.
Page 152 Connected devices : Ready For : Use phone with display Make video calls For the best video experience, connect your phone to the Ready For dock (available at motorola.com). Position phone in the Ready For dock so that the screen faces you. Use landscape orientation for the best video experience.
Page 153: Play Mobile Games On External Display
Connected devices : Ready For : Use phone with display For the best video recording experience, connect your phone to the Ready For dock. Position phone in the dock so that the screen faces you. Tip: You can remove the fan-cooled phone holder from the Ready For dock stand and attach it to a third-party tripod.
Page 154: Cast Screen Or Media To Tv
Connected devices : Ready For : Use phone with display Use your phone as a trackpad or a Bluetooth mouse to select a game to play. If no games are available, install one on your phone from Play Store. For games that require a touch screen, use your phone as the touch screen while playing the game on an external display.
Page 155 Connected devices Touch the name of the Chromecast or TV to connect. To stop: • On the casting notification, touch > Disconnect. • Or, from quick settings, touch > Disconnect. Cast an app You can cast an app if you: •...
Page 156: Share Files And Links With Nearby Android Phones
Connected devices On the TV, open the app and start a video. Then on your phone, open the app and try casting to the TV again. Link the app on your phone to the app on the TV: On your phone, open the app, open its settings, and look for options to watch on TV. (For example, YouTube >...
Page 157 Connected devices Touch or touch > Share, then select Nearby Share. Your phone will look for nearby devices. Hold your phone and the other phone close to each other. When you see the other phone in your list of nearby devices, touch its name to send the item. The other person can accept or reject the transfer.
Page 158: Transfer Files Between Phone And Computer (Usb)
Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
Page 159: Print From Your Phone
Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera • Download: Files downloaded from the internet...
Page 160: About Wireless Sharing
Connected devices Print Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. Touch or > Print. (If you're using Chrome, > Share > Print.) Select printer options if needed.
Page 161 Connected devices Learn more. Message Good for: (MMS) • Sharing one photo or a low-resolution video • Sharing with a friend or group • Sharing immediately, as an event is happening Things to consider: • You and your recipients must have cellular data plans to receive multimedia text messages.
Page 162 Connected devices Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers • Sharing one photo at a time, or many photos, albums, or videos • Controlling how long you share something (You can easily delete it or turn off sharing.) Things to consider: •...
Page 163: Other Settings
Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 164: Choose How Apps Notify You
Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 165 Other settings : Apps & notifications Go to Settings > Apps & notifications > See all # apps, select the app, and touch Notifications. Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings >...
Page 166 Other settings : Apps & notifications Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to Settings >...
Page 167 Other settings : Apps & notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...
Page 168: Display
Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 169: Stop Screen Flicker
Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. When Night Display is adjusting colors, you'll see in the status bar.
Page 170: Show Apps Full Screen
Other settings : Display Touch Done. Change themes Go to Settings > Display > Styles. Touch a theme and touch Apply. You can also change the size of the text or other items on your screen. Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen...
Page 171 Other settings : Display These notifications aren't displayed: • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it.
Page 172: Change Screen Timeout
Other settings : Display Stop Peek Display notifications Go to Settings > Display > Advanced > Peek Display. open the Moto app and touch > Display. Turn Peek Display off To restart the notifications, turn Peek Display on Change screen timeout Change when your screen turns off Go to Settings...
Page 173: Choose Color Mode
Other settings : Display You can also adjust this in Settings > Display > Advanced > Auto-rotate screen Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch & hold a blank spot on your home screen, then touch Home settings > Allow Home screen rotation.
Page 174: Change Font And Display Size
Other settings : Display Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings > Display > Advanced. Do any of the following: •...
Page 175 Other settings : Display Type the text to display and touch Save. Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device. Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone...
Page 176: Location
Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 177 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 178: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 179: Protect Against Harmful Apps
Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 180: Lock And Unlock Phone
Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 181: Adjust Lock Options
Other settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 182: Unlock With Trusted Devices
Other settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 183: Unlock With Your Face
Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 184: Unlock At Trusted Places
Other settings : Security : Lock and unlock phone Touch Delete face data. Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings. Touch Security > Face Unlock. Unlock your phone, then touch Redo face scan. Set up face matching again.
Page 185: Keep Phone Unlocked While It's On You
Other settings : Security : Lock and unlock phone Touch Security > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
Page 186 Other settings : Security : Lock and unlock phone Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings...
Page 187: Pin An App Screen
Other settings : Security : Lock and unlock phone • Oily • Dirty • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu.
Page 188: Lock Sim Card
Other settings : Security If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone. Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 189: Accounts
Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 190: Change Name & Info In Your Google Account
Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 191: Control What Info Google Collects
Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 192 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 193: Accessibility
Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
Page 194 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.
Page 195: Hearing Assistance
Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.
Page 196 Other settings : Accessibility • Sound labels (laughter, applause, music) • Caption icon in volume controls Settings > Accessibility > Live Caption. Turn settings on or off Turn on video captions Go to Settings > Accessibility. Touch Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning.
Page 197: Use Accessibility Shortcuts
Other settings : Accessibility To make a call with RTT: Touch Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. During a call, you can touch to mute the call, turn on the speaker, return to the keypad, or add a call.
Page 198 Other settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...
Page 199: System
Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 200: Use Multiple Languages
Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
Page 201: Open Apps Faster With Adaptive Performance
Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster with Adaptive performance Adaptive performance has artificial intelligence (AI) that learns which apps you use most, then manages your phone's memory more efficiently so that they open faster.
Page 202: Gestures
Other settings : System : Gestures Set Power button gesture When Power touch is on, you can tap the Power button twice to open shortcuts for selected apps and actions. Turn gesture on/off Go to Settings > System > Gestures. open the Moto app and touch >...
Page 203: Turn Flashlight On And Off
Other settings : System : Gestures Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 204: Adjust Screenshot Settings
Other settings : System : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > System > Gestures. Or, open the Moto app and touch > Gestures. Do any of the following: •...
Page 205 Other settings : System Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Page 206: Users And Guests
Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 207: Add, Modify, Remove Users
Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 208: Add Or Delete Guest
Other settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.
Page 209: About Phone
Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 210: Fix A Problem
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 211: Phone Won't Turn On
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.
Page 212: Screen Is Frozen Or Won't Respond
Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
Page 213: Screen Displays Wrong Colors
Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
Page 214: Call And Sim Issues
Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 215: Problems During Calls
Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 216 Fix a problem : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 217 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch More > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.
Page 218: Battery Issues
Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 219: Battery Drains Too Fast
Fix a problem : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Page 220: Bluetooth, Wi-Fi, Usb Issues
Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 221 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 222: Wi-Fi Problems
Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 223: Can't Transfer Files Or Connect To Computer
Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 224 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.
Page 225: Account And Sign-In Issues
Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 226 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 227: App Issues
Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...
Page 228: Camera Problems
Fix a problem : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.
Page 229: Messaging Problems
Fix a problem : App issues Clear the cache for the Camera app. Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. Error: Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera.
Page 230 Fix a problem : App issues Open the conversation and resend the message. Can't hear notifications Adjust your notification settings. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use.
Page 231: Gmail Problems
Fix a problem : App issues Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information. Play Store problems For help with Play Store, read Google's troubleshooting information.
Page 232: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 233: Reset Phone
Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.
Page 234: Get More Help
Fix a problem : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 235 Fix a problem : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

Motorola edge 20 pro User Manual

Quick Links

Related Manuals for Motorola edge 20 pro

Summary of Contents for Motorola edge 20 pro