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Fix a problem : Maintenance procedures
Then, if you're still experiencing problems, try resetting all network settings:
1.
Go to
Settings
> System > Advanced > Reset options.
2.
Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS.
3.
Touch RESET SETTINGS.
4.
Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset phone
What a reset does
Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from
the phone:
•
Google account
•
Media (music, photos, videos)
•
System settings and data
•
App settings and data (including text messages)
•
Downloaded apps
Before you reset
1.
Back up your data.
If your phone works and you can unlock it, be sure to:
•
Copy your photos, videos, and music
•
Make sure that any changes you made to contacts or calendar are
2.
Make sure you have your security information:
•
The username for a Google account on your phone. (Settings > Accounts)
•
The password for that Google account. If you've forgotten the password, you can
before resetting the phone if you reset your password.
•
If you set a screen lock, make sure you know the PIN, pattern, or password.
To restore your data after resetting, you'll need to enter security information. This shows that you or someone
you trust did the reset and helps prevent others from using your phone without permission.
Reset phone from Settings
To erase all data and reset your phone:
1.
Go to
Settings
> System > Backup.
2.
If you're resetting because you suspect a third-party app is causing problems, turn off Back up to Google
Drive. Instead of automatically restoring apps after the reset, you'll want to
determine which is causing the problem.
3.
Touch
, then touch Advanced > Reset options > Erase all data (factory reset).
to a computer
or to
cloud
storage.
synced
to an account.
reset
restore them one at a time
185
it. Wait 24 hours
to
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